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Windows 7: Internet is now extremely slow.


12 Nov 2012   #1

Windows 7 Home Premium 64-Bit
 
 
Internet is now extremely slow.

Hello! I have Windows 7 Home Premium 64-bit and lately the internet has been EXTREMELY slow.
I was downloading at a maximum speed of 69kbs! I unchecked a few things in msconfig in the boot and services tabs but nothing... Then I uninstalled AVG and I got it to download at 199-207 kbs but the thing is that in my other laptop running Windows XP I download at around 370kbs or more, but never less than 360kbs!
I really don't know what to do from now on or what the issue might be. This problem happens with both LAN and WLAN connections.

Any help will be really appreciated!

My System SpecsSystem Spec
.

12 Nov 2012   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

Does this happen on certain hours?

Where are you connected, from your home broadband connection? How many are you sharing the broadband?
Can you please post your speedtest?
My System SpecsSystem Spec
12 Nov 2012   #3

Windows 7 Enterprise x64
 
 

Hi,

I understand that this can be annoying. This could also be an issue with the browser. It would be a good idea to run speedtest to determine the actual download and upload speed of your Internet connection. Close all applications including any firewalls, anti-virus software and access the link below to run speedtest.
http://speedtest.net/


If the Internet speed is fine and you are still facing issues, I would suggest you to test the system performance while in safe mode. All you need to do is restart the system and tap the F8 key at the Dell logo screen to launch Advanced Boot options menu. Then select “Safe Mode with Networking” and login.

If the system works fine while in safe mode, then you must try scanning your system for virus and also delete any junk files. You may also perform Disc cleanup and disc defragmentation.

After performing the above mentioned steps, you may try resetting Internet Explorer to default settings by following these steps:
1. Click Start> Control Panel> Internet Options
2. Click Advanced tab and then click Reset
Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
3. Click Reset in the Reset Internet Explorer Settings dialog box
4. Click Close once Internet Explorer has finished applying default settings and then click OK
5. Restart Internet explorer and check if it works fine.
You can also Run IE reset Fix it by clicking http://go.microsoft.com/?linkid=9646978



Hope this helps in fixing the issue and you are able to use the system without any hassle. Glad to assist.
My System SpecsSystem Spec
.


13 Nov 2012   #4

Windows 7 Home Premium 64-Bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Welcome to Seven Forums,

Does this happen on certain hours?

Where are you connected, from your home broadband connection? How many are you sharing the broadband?
Can you please post your speedtest?
No, this doesn't happen on certain hours, it's all the time.
I'm connected to one of my two home connections, they are from different ISPs.
I use one and the other one is generally unused unless my dad decides to turn on his computer... but this problem happens on my laptop with both connections.
The Speedtest.net test is useless because it always shows a perfect result but the performance is a totally different story.

Quote   Quote: Originally Posted by Debbie B View Post
Hi,

I understand that this can be annoying. This could also be an issue with the browser. It would be a good idea to run speedtest to determine the actual download and upload speed of your Internet connection. Close all applications including any firewalls, anti-virus software and access the link below to run speedtest.
http://speedtest.net/


If the Internet speed is fine and you are still facing issues, I would suggest you to test the system performance while in safe mode. All you need to do is restart the system and tap the F8 key at the Dell logo screen to launch Advanced Boot options menu. Then select “Safe Mode with Networking” and login.


If the system works fine while in safe mode, then you must try scanning your system for virus and also delete any junk files. You may also perform Disc cleanup and disc defragmentation.


After performing the above mentioned steps, you may try resetting Internet Explorer to default settings by following these steps:
1. Click Start> Control Panel> Internet Options
2. Click Advanced tab and then click Reset
Select the Delete personal settings check box if you would also like to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
3. Click Reset in the Reset Internet Explorer Settings dialog box
4. Click Close once Internet Explorer has finished applying default settings and then click OK
5. Restart Internet explorer and check if it works fine.
You can also Run IE reset Fix it by clicking http://go.microsoft.com/?linkid=9646978



Hope this helps in fixing the issue and you are able to use the system without any hassle. Glad to assist.
About speedtest.net, Same as I mentioned above. I get perfect results on speedtest, and my internet performance doesn't improve at all even if I turn off firewalls, antivirus, close everything, etc.
Safe mode with networking worked good and that is when I realized that AVG was causing the problem. Either way in normal mode AND in Safe mode my internet speed reaches about 210kbs... but not the 370+kbs I get in my other Windows XP laptop.

I scanned the whole system for viruses in AVG and MalwareBytes Anti Malware, both completely up to date and found nothing.
I also ran checkdisk with recovery of bad sectors just in case. The drive is always defragged and cleaned up, barely any temp files.
The issue happens in any browser, IE, FireFox, Chrome...
It's not my router nor my modem... People have mentioned it and I thought about it in the first place but nope... I narrowed it down to this: It's only an issue on my computer, on my Windows 7.

Anyway, I'll try that IE Reset you mentioned! I'll see how it goes! Thanks a lot guys!!
My System SpecsSystem Spec
13 Nov 2012   #5

Windows 7 Home Premium 64-Bit
 
 

Bump. I tried that reset on internet options, it didn't change the issue it all. At least not noticeable.
Might the rumors be true that Windows 7 has issues with internet speed?
My System SpecsSystem Spec
13 Nov 2012   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Can you please post an ipconfig /all output?
My System SpecsSystem Spec
14 Nov 2012   #7

Windows 7 Home Premium 64-Bit
 
 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dan-HP-Pavilion
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CE 802.11b/g/n WiFi Adapter
Physical Address. . . . . . . . . : 20-10-7A-58-58-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c95:c326:221:4660%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, November 14, 2012 8:14:59 AM
Lease Expires . . . . . . . . . . : Thursday, November 15, 2012 8:15:04 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 320868474
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-FF-46-D2-A0-B3-CC-6A-28-7E

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : A0-B3-CC-6A-28-7E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{03CF4661-408A-4826-AABB-A7BC603323FE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{04300F60-145E-495E-A937-E366B7F6CE5B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:3045:1f13:4582:6ff7(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::3045:1f13:4582:6ff7%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>


My System SpecsSystem Spec
14 Nov 2012   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for the output, it looks good. It might help if you change the DNS to Public DNS's, try the Google ones.
https://developers.google.com/speed/...dns/docs/using

Changing the wireless mode as I can see you have the B/G/N, usually this is default to a mixed mode, you may change this to N or G/N from the Wi-Fi setting itself or from the router. Careful though if you will be fiddling with the router setting please inform everyone that's connected to your network about the experiment and changes that you are about to do.
My System SpecsSystem Spec
14 Nov 2012   #9

Windows 7 Home Premium 64-Bit
 
 

I'll check that out. Thanks a lot!!
My System SpecsSystem Spec
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 Internet is now extremely slow.




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