Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: New ADSL ISP, internet connection dropping randomly.

16 Nov 2012   #1
Biros

Windows 7 Ultimate
 
 
New ADSL ISP, internet connection dropping randomly.

Now, I recently had to change to new ISP, that can't provide cable where I live. It's stupid DSL internet through the phone cable. With my old ISP there were zero problems, but now it's quite bad.

Connection drops randomly for about a minute, then it comes back without me touching anything. Windows says it cannot connect to the primary DNS server when that happens. The problem happens more in the evening, which leads me to believe I cannot fix it, but any suggestions would be welcome.

Could it be like, not the line overloading because of other people, but the router getting clogged because of being used all the day, or something? O_o There's 4 PCs connected to the same router by the way so traffic gets quite heavy. I can't use my old router. I tried, but the cable that goes in this one is smaller, phone cable, not the ethernet one I plug in my PC.

PS: I don't know my router password. I go to 192.168.1.1 and it requests it, I try a bunch of things, but nothing really works. I'll try to figure it out.


My System SpecsSystem Spec
.

16 Nov 2012   #2
Parman

Windows 7 Ultimate x64
 
 

If its a router/modem that was provided to you by your ISP then they should have included logon information. If they didn't you should contact them.

Are all the computers experiencing the same problem or just a specific one?

Once you have access to the GUI of the router you can check for a firmware update.

Another thing to simply try is to set a pubic dns server on the router. Your ISP might not have a reliable DNS. Googles dns is 8.8.8.8 and 8.8.4.4 set that on each pc or the dhcp section of the router.
My System SpecsSystem Spec
17 Nov 2012   #3
Biros

Windows 7 Ultimate
 
 

I tried google's DNS's. They didn't help. I set them through the network adapter's properties, though.

All PC's are affected at the same time. When it goes out, it goes out for all PCs and wireless is also down for this time. If it is some Windows 7 issue, could it be affecting the WinXP PCs connected to the same router and the wireless on my phone? Right now it is my PC with Win7 and 3 older PCs that refuse to upgrade, so they're still running WinXP.

I'll try to get the password to my router.
My System SpecsSystem Spec
.


17 Nov 2012   #4
Parman

Windows 7 Ultimate x64
 
 

Get the password for the router then see if there is an firmware update. Since it is effecting all of the machines it probable has something to do with the router. Of not u might have to have the ISP technician come out to test your line.

Also when you you don't have connection get an ipconfig output.

Click start orb
Type cmd
Once cmd opens type ipconfig /all
Post the output.
My System SpecsSystem Spec
Reply

 New ADSL ISP, internet connection dropping randomly.




Thread Tools





Similar help and support threads
Thread Forum
Internet connection dropping
I apologise if this has been covered but here goes I am using Windows 7 Home Premium 64 bit and have a Devolo 500 to provide a wired connection to the outside world but my connection is dropping on a regular basis. BT have checked everything and replaced the Modem, we are on Infinity. Is...
Network & Sharing
Router keeps dropping internet connection
Good Day My router at work is working fine, at least for LANing...as for its connection to the internet, it keeps dropping the connection. The router will be connected to the internet for say an hour or 2, sometimes more, and then it drops the connection. Usually a router restart(either from...
Network & Sharing
ADSL internet connection flickering on and off.
So basically I'm using adsl for my internet and it seems everytime during a storm the internet will flicker on and off (ive seen it go up to 5 to 7 times within 5 minutes.) I dont know whats going on with regards to my isp but im wondering if this could be my modem, or my isp. any ideas?
Network & Sharing
How do I fix a Dropping Internet Connection
Hi. Since September I've had issues with my internet connection dropping repeatedly. It happens frequently, and everything I've tried to fix it has failed. It's really annoying and I've been trying my best ever since it started happening to fix it. I have a Dell N5110 Computer with an Intel...
Network & Sharing
network connection dropping/internet ok?
hi thanks for looking and i appreciate your help. i am running windows 7 laptop (client) and a windows xp desktop (server). I have setup the network wizard on both computers and have disabled firewalls and permitted full access to ftp and remote connections. I am on home network settings and have...
Network & Sharing
adsl connection keep running but no internet?
Hello I only had windows 7 for a week and i managed to configure my windows the way i want thanks to this site. Now i have a persistent problem that i couldn't find any solution or the source of the problem. I use a normal pppoe adsl connection directly from my pc, and it's working fine, and the...
Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App