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Windows 7: my internet speed changes

25 Nov 2012   #1

Windows 7 Ultimate x64
my internet speed changes

i have elisa 24/10 but lately it can only download 100kb-400kb

and if i try watch in youtube video it cant play it even in 240p im clueless, it started about 2-9days ago i cant recall exactly time.

And im pretty sure its now virus because i have formated 2-9 day ago my computer and i runed virus scan 1day ago (norton full system) so i dont know what to do

My System SpecsSystem Spec

26 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit

Unless you did something to your computer that changed your internet connection settings, this problem might be with your service provider. You could try using a system restore point that goes back to a date/time prior to when this problem first started.

System Restore

If a system restore doesn't help you can undo it if you want to.

System Restore - Undo - Vista Forums (same tutorial works with Windows 7)

Personally, I would contact customer support for your internet service provider. They should have the tools to run diagnostic checks on your computer and their own service.
My System SpecsSystem Spec

 my internet speed changes

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