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Windows 7: No Wired Internet Access - SHOULD be an Easy Fix


26 Nov 2012   #1

Windows 7 home premium 64 bit
 
 
No Wired Internet Access - SHOULD be an Easy Fix

But maybe I'm having a senior moment...



Dell Inspiron 570 - 64-bit Windows 7 Home Premium.
  • Wired Auto Config is running.
  • LAN settings are to automatically detect settings
  • Ipconfig displays a valid IP address.
  • Have run netsh winsock reset.
  • Have unplugged and reconnected the modem.
  • Have contacted the ISP and had them check the modem connection from their end.
  • Have tried with clean boot and safe mode with networking.
  • Have gone into Device Mgr and uninstalled the network driver and watched it reinstall on reboot.
  • Network card area on the back of the tower is lit.
Yet on a boot I always get the little yellow triangle over the WLAN icon in the notications area. No internet access. When I've right clicked on the icon and selected repair, the troubleshooter says that it could not determine the problem.

Most tellingly, when I attempted an ipconfig /release it would not release.

But either I don't know what to do next, or I'm having a senior moment (wait didn't I already say that?)


My System SpecsSystem Spec
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26 Nov 2012   #2

Windows 7 Professional x64 Linux Mint 16
 
 

Are you getting yellow AND green lites at the network interface on the pc ?

Tried ipconfig /renew ?

Good Ethernet cable ?
My System SpecsSystem Spec
26 Nov 2012   #3

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
Are you getting yellow AND green lites at the network interface on the pc ?
It's my mother-in-law's PC and I didn't completely pull out the tower from its area under the desk. Just far enough to determine the existence of light, but not far enough to determine color.
Quote   Quote: Originally Posted by AddRAM View Post
Tried ipconfig /renew ?
No, didn't try the renew since the release didn't work.
Quote   Quote: Originally Posted by AddRAM View Post
Good Ethernet cable ?
Certainly seemed to be a good cable, but I'll be going back on Monday, and I'll check the lights, try a renew and take along another cable.
My System SpecsSystem Spec
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26 Nov 2012   #4

Windows 7 Ultimate x64
 
 

A /release should always work in your situation. You do need an elevates command prompt though. (Run as administrator)

Post your ipconfig /all output.
My System SpecsSystem Spec
26 Nov 2012   #5

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by parman View Post
A /release should always work in your situation. You do need an elevates command prompt though. (Run as administrator)

Post your ipconfig /all output.
As I indicated, the PC is not on site and I'll be going there tomorrow. Will collect screenshots and report back. Unfortunately my mother in law doesn't want me to take the PC - she's somewhat addicted to the games she's installed on her computer.

Also I remember checking that the 2 browsers (ie8 & Firefox) were not using proxy servers
My System SpecsSystem Spec
27 Nov 2012   #6

Windows 7 home premium 64 bit
 
 

When I type in ipconfig /release I get
Media State .. Connection-specific DNS Suffix .. Media disconnected.
My System SpecsSystem Spec
28 Nov 2012   #7

Windows 7 Ultimate x64
 
 

Without seeing the ipconfig output I can only give you little advice.

Check for updated drivers from the manufactures website.
My System SpecsSystem Spec
28 Nov 2012   #8

Windows 7 home premium 64 bit
 
 

Could not get to the PC for the lasr few days, so the info I provided was given by my mother in law over the phone. She could not possibly run an ipconfig /all, take a screenshot and email it to me - thta would be beyond her capabilities. I will be there in about 5 hours.
My System SpecsSystem Spec
28 Nov 2012   #9

Windows 7 Ultimate x64
 
 

You also might want to try a know good cable while you're there.
My System SpecsSystem Spec
28 Nov 2012   #10

Windows 7 home premium 64 bit
 
 

Results of ipconfig /all

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : charlie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.pa.comcast.net.
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : D0-67-E5-08-94-6B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::183b:dcb9:7f7:aed%15(Preferred)
IPv4 Address. . . . . . . . . . . : 174.49.168.15(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.248.0
Lease Obtained. . . . . . . . . . : Tuesday, November 27, 2012 2:42:10 PM
Lease Expires . . . . . . . . . . : Sunday, December 02, 2012 9:55:18 AM
Default Gateway . . . . . . . . . : 174.49.168.1
DHCP Server . . . . . . . . . . . : 69.252.71.4
DHCPv6 IAID . . . . . . . . . . . : 416311269
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-53-32-38-D0-67-E5-08-94-6B
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.hsd1.pa.comcast.net.:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter 6TO4 Adapter:
Connection-specific DNS Suffix . : hsd1.pa.comcast.net.
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:ae31:a80f::ae31:a80f(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Windows\system32>
My System SpecsSystem Spec
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 No Wired Internet Access - SHOULD be an Easy Fix




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