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Windows 7: Wireless connects, but NO Internet

30 Nov 2012   #11
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

If McAfee is involved then you might want to read this.
http://us.mcafee.com/root/fix.html?eolexm=vste

I can't say why this machine connects to one network and not the other but if it has anything to do with DNS then McAfee will cause problems even after it's been disabled or uninstalled.


My System SpecsSystem Spec
.
30 Nov 2012   #12
Johneeo

Windows XP Pro
 
 

Quote   Quote: Originally Posted by chev65 View Post
If McAfee is involved then you might want to read this.
http://us.mcafee.com/root/fix.html?eolexm=vste

I can't say why this machine connects to one network and not the other but if it has anything to do with DNS then McAfee will cause problems even after it's been disabled or uninstalled.
Thanx for the reply.

I totally uninstalled McAfee.

It is weird. Last night, I fiddled with this and that, and it connected to the internet fine. Got up this morning, it is connected to the wireless network, but cannot access the internet.

I removed the computer from the network, re-installed it, still same thing.

When I get home, I wil follow Kaktu's instructions, see what that brings.
My System SpecsSystem Spec
30 Nov 2012   #13
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Please post what I asked you to post
My System SpecsSystem Spec
.

01 Dec 2012   #14
Johneeo

Windows XP Pro
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Code:
tracert  173.194.66.94
output please
The following is what I receive using my laptop that works fine and connects to the internet. I will try to do the same for the laptop that cannot connect.

My System SpecsSystem Spec
01 Dec 2012   #15
Johneeo

Windows XP Pro
 
 

Here is info from the computer that has the problem of not connecting to the internet.

My System SpecsSystem Spec
01 Dec 2012   #16
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Look yourself to the output. It's working.... only a little bit unstable. You CAN access router, you CAN access internet.

PING www.microsoft.com

works as well?

Try to test when laptop is close to router
My System SpecsSystem Spec
01 Dec 2012   #17
Johneeo

Windows XP Pro
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Look yourself to the output. It's working.... only a little bit unstable. You CAN access router, you CAN access internet.

PING www.microsoft.com

works as well?

Try to test when laptop is close to router
OMG!

I took the laptop to the room with the router. Worked fine. Took laptop down my basement. worked fine.

Took it to the kitchen, worked fine.

The only place it does not get connection is at the desk it was on. Unreal, it works everywhere but the desk, which is not any further than the basement or kitchen.

So, looks like problem solved.
thanx so much for all of your responses, very much appreciated.
My System SpecsSystem Spec
01 Dec 2012   #18
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Johneeo View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
Look yourself to the output. It's working.... only a little bit unstable. You CAN access router, you CAN access internet.

PING www.microsoft.com

works as well?

Try to test when laptop is close to router
OMG!

I took the laptop to the room with the router. Worked fine. Took laptop down my basement. worked fine.

Took it to the kitchen, worked fine.

The only place it does not get connection is at the desk it was on. Unreal, it works everywhere but the desk, which is not any further than the basement or kitchen.

So, looks like problem solved.
thanx so much for all of your responses, very much appreciated.
ping and tracert are simple tools to test connectivity. ping by tcpip address and you know if it can reach the site (assuming that sites can respond back). tracert is sort of ping but stops after first hop, then second hop and so on. Then you know where it gets stucked.

What's so special to the desk where it's NOT working? Moving laptop from desk even further from router works?


Not only the distance to router matters! Also:
  • Any concrete with iron in between?
  • Many walls in between?
  • Position of antenne in laptop (compare with old transistor radio with antenne)
  • Neighbour's wireless router sending on same channel on close distance
  • Some electronic device close to laptop
My System SpecsSystem Spec
01 Dec 2012   #19
Johneeo

Windows XP Pro
 
 

[QUOTE=Kaktussoft;2198718][QUOTE=Johneeo;2198707]
Quote   Quote: Originally Posted by Kaktussoft View Post
Look yourself to the output. It's working.... only a little bit unstable. You CAN access router, you CAN access internet.

What's so special to the desk where it's NOT working? Moving laptop from desk even further from router works?



Not only the distance to router matters! Also:
  • Any concrete with iron in between?
  • Many walls in between?
  • Position of antenne in laptop (compare with old transistor radio with antenne)
  • Neighbour's wireless router sending on same channel on close distance
  • Some electronic device close to laptop
I really appreciate your responses, learned quite a bit in the process.

The only thing I can think caused the problem is maybe neighbor wireless. The desk it was on was next to the kitchen (first floor), above the basement, and the router is on the second floor.

No concrete, iron, pretty open space on first floor.
My System SpecsSystem Spec
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 Wireless connects, but NO Internet




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