Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Wireless connects, but NO Internet


27 Nov 2012   #1

Windows XP Pro
 
 
Wireless connects, but NO Internet

Windows 7 home premium - 64 bit OS - Dell Inspiron 5720.

Currently, I have a wireless network at home. No problem with 2 computers connected to it.

Wife just got new Dell computer. It recognizes the wireless, it connects, but, No internet.

I take the computer to work, and it connects right away to the wireless network, no problem, internet works perfectly.

I have spent hours researching this. I have totally uninstalled McAfee.

Suggestions welcome, TIA


My System SpecsSystem Spec
.

27 Nov 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

So wireless if connected to another wireless router?

When connected to wireless (and no internet) start a command prompt:
Code:
route print -4>route.txt
Post route.txt. route.txt may be deleted afterwards
My System SpecsSystem Spec
27 Nov 2012   #3

Windows XP Pro
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
So wireless if connected to another wireless router?

When connected to wireless (and no internet) start a command prompt:
Code:
route print -4>route.txt
Post route.txt. route.txt may be deleted afterwards
Not sure what you are asking. I have a wireless network. One router. I have two laptops that connect to it, have done so without problem for years.

I have tried to add a new laptop, simply want it to connect to the wireless. It does get connectivity. But, there is NO internet access.

Today, I brought that laptop to work, turned it on, and it immediately finds the wireless network, connects right away, and I CAN GET ON THE INTERNET. At home, I turn the computer on, it finds the wireless network, connects, but, I CANNOT GET ON THE INTERNET.
My System SpecsSystem Spec
.


27 Nov 2012   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Johneeo View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
So wireless if connected to another wireless router?

When connected to wireless (and no internet) start a command prompt:
Code:
route print -4>route.txt
Post route.txt. route.txt may be deleted afterwards
Not sure what you are asking. I have a wireless network. One router. I have two laptops that connect to it, have done so without problem for years.

I have tried to add a new laptop, simply want it to connect to the wireless. It does get connectivity. But, there is NO internet access.

Today, I brought that laptop to work, turned it on, and it immediately finds the wireless network, connects right away, and I CAN GET ON THE INTERNET. At home, I turn the computer on, it finds the wireless network, connects, but, I CANNOT GET ON THE INTERNET.
Just do the command I asked you to do and post the output file.
I simply want to know if it has a valid IP address, subnet mask etc.
My System SpecsSystem Spec
27 Nov 2012   #5

Windows XP Pro
 
 

I will do that when I get home.

Thanx for the help.
My System SpecsSystem Spec
27 Nov 2012   #6

Windows XP Pro
 
 

I don't know if this tells you anything, but this is what I get at work where my wireless connection is working fine:

===========================================================================
Interface List
16...c0 18 85 bc ca c8 ......Bluetooth Device (Personal Area Network)
14...c2 18 85 bc 4a c7 ......Broadcom Virtual Wireless Adapter
13...c0 18 85 bc ca c7 ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
11...84 8f 69 d1 e6 48 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.31.0.1 172.31.3.20 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
172.31.0.0 255.255.0.0 On-link 172.31.3.20 281
172.31.3.20 255.255.255.255 On-link 172.31.3.20 281
172.31.255.255 255.255.255.255 On-link 172.31.3.20 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 172.31.3.20 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 172.31.3.20 281
===========================================================================
Persistent Routes:
None
My System SpecsSystem Spec
27 Nov 2012   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Johneeo View Post
I don't know if this tells you anything, but this is what I get at work where my wireless connection is working fine:

===========================================================================
Interface List
16...c0 18 85 bc ca c8 ......Bluetooth Device (Personal Area Network)
14...c2 18 85 bc 4a c7 ......Broadcom Virtual Wireless Adapter
13...c0 18 85 bc ca c7 ......Dell Wireless 1704 802.11b/g/n (2.4GHz)
11...84 8f 69 d1 e6 48 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
17...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.31.0.1 172.31.3.20 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
172.31.0.0 255.255.0.0 On-link 172.31.3.20 281
172.31.3.20 255.255.255.255 On-link 172.31.3.20 281
172.31.255.255 255.255.255.255 On-link 172.31.3.20 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 172.31.3.20 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 172.31.3.20 281
===========================================================================
Persistent Routes:
None
Only interested in output after: "IPv4 Route Table"
Do the command agian if it's NOT working and post its output
My System SpecsSystem Spec
30 Nov 2012   #8

Windows XP Pro
 
 

Following is what I get at home when I am connected to the wireless, but cannot access the internet:

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.10 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.10 286
192.168.1.10 255.255.255.255 On-link 192.168.1.10 286
192.168.1.255 255.255.255.255 On-link 192.168.1.10 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.10 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.10 286
===========================================================================
Persistent Routes:
None
My System SpecsSystem Spec
30 Nov 2012   #9

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

your ip address is 192.168.1.10. All computers in your house subnet use 192.168.1.*
default gateway has address 192.168.1.1

in command prompt:
ping 192.168.1.1
works? if not...works from another pc?

ping 173.194.66.94


works? if not...works from another pc?
My System SpecsSystem Spec
30 Nov 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Code:
tracert  173.194.66.94
output please
My System SpecsSystem Spec
Reply

 Wireless connects, but NO Internet




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:17 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33