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Windows 7: Problem with wireless adaptor or access point


15 Dec 2012   #1

Windows Home Premium 64bit
 
 
Problem with wireless adaptor or access point

Hi!

My internet has been crappy lately - randomly, it just stops working until I troubleshoot it.

-My internet connection is wireless
- I use Windows 7 Home Premium 64bit


This is what it says after I troubleshoot it. It is a very annoying issue =/

If anybody can help I would appreciate it greatly!
Thanks!


My System SpecsSystem Spec
.

16 Dec 2012   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Welcome to Seven Forums,

I'd consider updating your Wi-Fi adapter to the latest one if you have not done this yet.

Also, a Xirrus capture might be worth reviewing. Download, install and run Xirrus Wi-Fi Inspector so that we can see if there's any signal issue or interference.
To run Xirrus Wi-Fi Inspector, double click the Xirrus icon on your Desktop, you may use the Windows 7 snipping tool to crop or Paint by tapping the Print screen key on your keyboard, open up Paint (Click on Start>All Programs>Accessories>Paint) then choose Edit from the Menu and select Paste, then save it and please attach the file on your next post.
My System SpecsSystem Spec
16 Dec 2012   #3

Windows Home Premium 64bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
Welcome to Seven Forums,

I'd consider updating your Wi-Fi adapter to the latest one if you have not done this yet.

Also, a Xirrus capture might be worth reviewing. Download, install and run Xirrus Wi-Fi Inspector so that we can see if there's any signal issue or interference.
To run Xirrus Wi-Fi Inspector, double click the Xirrus icon on your Desktop, you may use the Windows 7 snipping tool to crop or Paint by tapping the Print screen key on your keyboard, open up Paint (Click on Start>All Programs>Accessories>Paint) then choose Edit from the Menu and select Paste, then save it and please attach the file on your next post.
Okay, trying that now~
My System SpecsSystem Spec
.


16 Dec 2012   #4

Windows Home Premium 64bit
 
 


Alright, so this is what it looks like
My System SpecsSystem Spec
16 Dec 2012   #5

Windows Home Premium 64bit
 
 

Anybody have any ideas on what to do next? D:
My System SpecsSystem Spec
16 Dec 2012   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Thanks for posting the Xirrus capture, it looks good. Have you also updated your Wi-Fi adapter's driver to the latest?

Any small electronic device may also cause interference. What is your signed up bandwidth with your ISP?

Is it possible for you to connect to another Wi-Fi network and see if you can replicate the issue?
My System SpecsSystem Spec
16 Dec 2012   #7

Windows Home Premium 64bit
 
 

Thanks for taking your time to help!
If updating the Wi-Fi adapter's drivers means going into Device Manager and updating drivers - I have!

-I've signed with Shaw
-Unfortunately, all the other networks are password protected
-My brother can connect perfectly but his is connected directly with wires
-I cannot connect fine through my iPhone, just not this computer wirelessly.
My System SpecsSystem Spec
16 Dec 2012   #8
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

If more than wireless device is affected, it might be worth it to do a router firmware update. Make sure that you connect wire to download and install the new firmware. If that didn't help at all, reset the router to the factory default setting then start fresh. You may always back the current router configuration prior to the reset.
My System SpecsSystem Spec
17 Dec 2012   #9

Windows Home Premium 64bit
 
 

Quote   Quote: Originally Posted by 2xg View Post
If more than wireless device is affected, it might be worth it to do a router firmware update. Make sure that you connect wire to download and install the new firmware. If that didn't help at all, reset the router to the factory default setting then start fresh. You may always back the current router configuration prior to the reset.
Bah sorry, I meant to say that my iPhone does indeed connect to the internet, as well as my brother's wired internet.
Sorry about my typing errors!
My System SpecsSystem Spec
17 Dec 2012   #10

Microsoft Windows 7 Ultimate 64-bit
 
 

It seems to be just your comp thats the problem. I assume your wireless is a card in the comp, try pulling the card out clean the bunnies up, contacts and the slot, reinstall it back. You be surprised at how much grief dust and debris can produce.
My System SpecsSystem Spec
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 Problem with wireless adaptor or access point




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