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Windows 7: Windows 7 connects to router yet says No Internet Access

02 Jan 2013   #1

Windows 7 Home Premium 64bit
 
 
Windows 7 connects to router yet says No Internet Access

Earlier today, internet explorer stopped responding and after closing it and reopening it I was brought to the 'Internet explorer cannot display the webpage' in the taskbar my wireless connection status reads 2WIRE625 connected but No internet access, 2 othe machines in my house are wirelessly connected and have no problems. I have tried connecting to public wifi sources and via wired connection to my router and I experience the same results. As I began to bumble around various forums troubleshooting, it now reads 'Internet Access' as if everything were sound, but the connection problems remain. I don't know what to do, and I am unhappy.

My System SpecsSystem Spec
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03 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by kptkwantum256 View Post
Earlier today, internet explorer stopped responding and after closing it and reopening it I was brought to the 'Internet explorer cannot display the webpage' in the taskbar my wireless connection status reads 2WIRE625 connected but No internet access, 2 othe machines in my house are wirelessly connected and have no problems. I have tried connecting to public wifi sources and via wired connection to my router and I experience the same results. As I began to bumble around various forums troubleshooting, it now reads 'Internet Access' as if everything were sound, but the connection problems remain. I don't know what to do, and I am unhappy.
It sounds like winsock or the network stack is messed up so it may help to reset them.

Unzip the file below and run the file, let it run until your machine reboots itself.

Post the ipconfig/all after that if possible.


Attached Files
File Type: zip IPResetALL.zip (33.6 KB, 11 views)
My System SpecsSystem Spec
03 Jan 2013   #3

Windows 7 Home Premium 64bit
 
 

I ran your program and my computer restarted like you said, but I don't notice anything different as far as my connection problem goes

Here's my ipconfig

Windows IP Configuration
Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2200
Physical Address. . . . . . . . . : 9C-4E-36-3B-C0-30
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8c41:22a3:b8e9:7a3c%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 02, 2013 11:42:04 PM
Lease Expires . . . . . . . . . . : Thursday, January 03, 2013 11:42:04 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
on
Physical Address. . . . . . . . . : 3C-97-0E-16-A5-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{FBFEC396-D6C3-4183-A497-B9DB2E09449B}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.gateway.2wire.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
My System SpecsSystem Spec
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03 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

This all looks good, says you should be online. Which anti virus software do you have installed?

Which DNS servers are you using? Should be typed into your routers settings.
My System SpecsSystem Spec
03 Jan 2013   #5

Windows 7 Home Premium 64bit
 
 

I had already just uninstalled my Norton Anti-virus for fear it was the problem, however I don't know what you mean by which DNS servers I am using, sorry
My System SpecsSystem Spec
03 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Did you use the Norton uninstall tool?

Norton can be difficult to remove and very problematic when it comes to internet connections.

The link below has the download.

http://www.zimbio.com/AntiVirus+Soft...install+Norton
My System SpecsSystem Spec
03 Jan 2013   #7

Windows 7 Home Premium 64bit
 
 

That didnt help either unfortunately, but if this means anything, the Internet Explorer tab that would usually display the name of the webpage reads ieframe.dll moments before it arrives on 'webpage can not be displayed' ....helpful?
My System SpecsSystem Spec
03 Jan 2013   #8

Windows 7 Home Premium 64bit
 
 

perhaps also of note, after about 20 minutes, the status icon will say 'Internet Access' yet neither of my browsers (chrome and IE) or my Steam client will be able to connect to the internet
My System SpecsSystem Spec
03 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Maybe if I could see a list of the installed programs from add/remove programs, because something on your system is preventing you from making contact with the internet. The ipconfig says you should be online.
My System SpecsSystem Spec
03 Jan 2013   #10

Windows 7 Home Premium 64bit
 
 

I took a few screenshots, but I'm not really sure how to post them on here... I added them as attachments, its 5 .png on my flashdrive...


Attached Thumbnails
Windows 7 connects to router yet says No Internet Access-1.png   Windows 7 connects to router yet says No Internet Access-2.png   Windows 7 connects to router yet says No Internet Access-3.png   Windows 7 connects to router yet says No Internet Access-4.png   Windows 7 connects to router yet says No Internet Access-5.png  

My System SpecsSystem Spec
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 Windows 7 connects to router yet says No Internet Access





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