Lenovo laptop REFUSES to stay connected to internet(wifi AND lan)

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  1. Posts : 14
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #11

    Oh...yeah...didn't think of that. It worked, scanning now. Standby for results
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  2. Posts : 14
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #12

    yeah, guess I should've thought of that. Done, and "Resource protection did not find any integrity violations"
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  3. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #13

    DavidW7ncus said:
    Did you right click on CMD.EXE and click "Run as administrator" to open the CMD console window?
    Oops David yes I was remiss not explaining that a bit better
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  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #14

    heavyorion said:
    HI all, I have a lenovo laptop that is almost exactly a year old and it WILL NOT stay connected to the internet neither by wifi nor LAN. It will connect sometimes for 10 mins, sometimes for ten seconds. I can turn the computer off, restart it, close all other programs, diagnose connection, disable and restart adapters, nothing works for very long. I dont believe it is the internet as my Xbox, my desktop and my phone all connect fine through both wireless and wired connections. There are also two other laptops on the house that connect just fine (not windows 7 machines tho) my desktop is also windows 7 and sporadically has this problem as well. I have tried going to barnes and noble and starbucks to try different internet and still the same thing happens. Very Frustrating, please help if you can
    It may be worthwhile to start up in safemode with Networking to see if the problem persists or not.

    If the problem goes away in safemode then it's most likely an installed program or antivirus software causing the problem.

    It would be helpful to see a screen shot of the ipconfig/all from this machine, just type ipconfig/all into an elevated command prompt same as with sfc/scannow command.
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  5. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #15

    Yep as Chev says mate this could be malware if the safe mode pans out as that if that is the case then try a full scan with your security backed up with these scanners the ADW may pick up some rubbish stuff too

    http://www.superantispyware.com/

    http://www.malwarebytes.org/products/malwarebytes_free/

    AdwCleaner Download





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  6. Posts : 14
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #16

    I have not tried in saef mode yet, will do that now, but i did uninstall all antivirus programs that came with it and I am using windows defender for a firewall and Avira anti-virus. I also have malwarebytes installed and scan every night. I do have a proxy connection with Privoxy going through a VPN I set up using Hamachi BUT...I don't currently connect to the internet through it anymore as Hamachi changed their EULA and features included in their freeware. So, Privoxy is turned off and Hamachi just runs in the background as a direct tunnel to my desktop. BUT, that too is always turned off unless I'm out of the house with my laptop on a public network, so I don't think that has any bearing, but thought I'd mention it in case anyone knew of any weird conflicts.
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  7. Posts : 207
    Windows 7 Ultimate x64
       #17

    Have you reserved an IP address with your modem for your laptop? it is probably attempting to join the modem with the same IP as another device such as your desktop or xbox.
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  8. Posts : 14
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #18

    @iroro I hadn't done that because of the previously mentioned VPN/proxy setup made it a pain in the a$$, and since I don't use it anymore that IS an option. BUT, I that still doesn't address/fix the underlying issue of why it won't stay connected, which is what I want to figure out first.

    @ICit2-opened malwarebytes to check the scan log and apparently it hasn't run in a couple weeks because it couldn't update the database (because it couldnt stay connected long enough to do so) Am now in safe mode, updated MWB and currently running a full scan which will likely take a while, so I'll go jogging and check back in about an hour. But, it's looking as tho you and Chev may be right
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  9. Posts : 14
    Windows 7 Home Premium 64-Bit
    Thread Starter
       #19

    Safe mode made no difference in connectivity, below are the results of the Malwarebytes scan. Found PUM.hijack.startmenu and removed it, rebooted computer in normal mode then again in safe mode, still no change in behavior.

    Malwarebytes Anti-Malware 1.70.0.1100
    Malwarebytes : Free anti-malware download

    Database version: v2013.01.08.02

    Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
    Internet Explorer 9.0.8112.16421
    Administrator2 :: USER-PC [administrator]

    1/7/2013 11:25:00 PM
    mbam-log-2013-01-07 (23-25-00).txt

    Scan type: Full scan (C:\|D:\|)
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 448743
    Time elapsed: 47 minute(s), 55 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 1
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
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  10. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #20

    heavyorion said:
    I have not tried in saef mode yet, will do that now, but i did uninstall all antivirus programs that came with it and I am using windows defender for a firewall and Avira anti-virus. I also have malwarebytes installed and scan every night. I do have a proxy connection with Privoxy going through a VPN I set up using Hamachi BUT...I don't currently connect to the internet through it anymore as Hamachi changed their EULA and features included in their freeware. So, Privoxy is turned off and Hamachi just runs in the background as a direct tunnel to my desktop. BUT, that too is always turned off unless I'm out of the house with my laptop on a public network, so I don't think that has any bearing, but thought I'd mention it in case anyone knew of any weird conflicts.
    Hiyya heavy now you say you deleted all the security that came with the machine but just how did you do that because stuff like Norton and AVG etc etc usually have to be removed with their own specialised removal tools as they will still leave objects / files in the registry, and still be a real nuisance.
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