New
#1
Modem frequently disconnects from Internet
Hi guys,
i thought I would bring this up,
My router frequently disconnects from our DSL line. it is stuck on connecting (see Photo 1.)
the connection seems to halt at fetching the DNS settings. and it requires more than 1 restart to fix.
I have set the router (see Photo 2. as according to our ISP's recommendation HERE:)
Telecom Broadband settings for Non Telecom modems - Telecom New Zealand Help
it is away from Cordless Phones, Microwaves and other wireless devices and is on the same floor as the rest of us.
NOW: a few months back telecom updated their servers and half of New Zealand was left without internet >.<
I believe the fault was the servers not recognizing modems. But they say they have fixed it. SECOND we called them MANY (100) times and they sent a man out and HE said we have too much going through the DSL line.
We have 1 cordless phone, the modem and a Neilson People Meter. (tv ratings). Is that considered high load?
All phonelines have splitters fitted to them. but the dude who came round said we need a splitter on our telephone pole XD...
Any suggestions. Telecom use PPOA only. PS there is a firmware update but everyone reverted since it is buggy, (wont accept cookies)
THANKS
Last edited by Brink; 05 Jan 2013 at 23:36. Reason: images removed since they contained sensitive personal info