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Windows 7: Can't connect to 1 of 2 printers when using remote desktop connection


09 Jan 2013   #1

Windows 7 Ultimate x64
 
 
Can't connect to 1 of 2 printers when using remote desktop connection

We have 2 printers (one color, one b/w) in our office and 4 local computers.

The printers are connected by USB to one of the computers (a PC running XP) and they are shared on the local network. All of the 4 local computers can print to either printer with no problem.

The problem is that when I use remote desktop connection from one of the PCs (the only one that has Windows 7) I can only print to 1 of the 2 printers (the color).

When I use remote desktop connection from any of the other 3 computers then I have no problem printing to either printer.

I've tried speaking to the IT guys who run our offsite server and they have been no help (despite being expensive) so I'm trying to troubleshoot as much stuff on my end as possible to avoid spending a crazy amount on them. Does anybody have any idea of what I can check, or what other information I can provide to make diagnosing this problem easier?

Thanks in advance!

JC

My System SpecsSystem Spec
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10 Jan 2013   #2

Windows 7 Professional 32bit
 
 

Might need a different driver version for windows 7.
My System SpecsSystem Spec
11 Jan 2013   #3

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Cancerous View Post
Might need a different driver version for windows 7.
Thanks for the tip. Do you mean to install a different driver version on the offsite server? I'm pretty sure that the IT guys have done that much at least...

I can try and install a windows 7 driver on the local machine (xp) that the printer is plugged into via USB, if that's what you mean?
My System SpecsSystem Spec
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 Can't connect to 1 of 2 printers when using remote desktop connection




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