Windows 7 64bit will not connect to the internet

hotspurs · Oct 2, 2009

Here is one that i have not been able to figure out at all. Now i am not a tech. by any means but i get by. I have a home built computer with an amd quad core and 4 gigs of ram. That being said i opted for vista 64 bit and had no end of trouble trying to get a linksys wireless usb adapter to work finally i purchased a belkin n wireless adapter and it worked kind of, it would drop randomly. I then tried WIndows 7 thinking all my trouble running a 64 bit system are a history, not so.

Hardware: Belkin wireless n adapter F8053 ver 4,WRT54G Linksys,Vonage phone adapter Motorola VT2142.

Now the problem. For a couple days i got the Internet to work with windows 7 then it just suddenly stopped. I says connected but no Internet access and a few time in the troubleshooter it says unable to communicate with dns server. I have found that when i have the vonage box unplugged windows 7 works great, i am typing on my windows 7 comp now tirelessly. But as soon as i plug my vonage box into the router my wireless will not connect to the Internet.

I plug the vonage into the router in the network jacks my connection goes wall---modem---wireless router with vonage box plugged into this and then my computers are connecter wireless.

One thing to throw into the mix i have a windows xp laptop and it can connect to the Internet at any time no matter what i have plugged into the router.

I have been pulling my hair what little i have of it out for a few days any help is very much appreciated.

Ryan2320 · Oct 2, 2009

Question: Can you go onto the Internet with Both computers at the same time?
So unplug your vonage box and see if you can connect to the Internet with your Windows 7 PC and Windows XP laptop..

Also can you get into your wireless router from you Windows 7 PC
usually the address is 192.168.0.1 type that in your web browser's URL

What are your results??

hotspurs · Oct 2, 2009

When unplugged

Yes when the vonage box is unplugged i can connect with both computers. When it is plugged in i can connect with the xp laptop, and if the xp laptop is not connected i still can not connect with the windows 7 computer.

Yes i can connect to the router page as well, just nothing beyond the router.

Ryan2320 · Oct 2, 2009

Question: Do you have Static IP addresss??
Like for example if you Labtop is 192.168.0.2
Vonage is 192.168.0.3
Windows 7 192.168.0.3
That would cause issues on your Windows 7 PC not being able to connect to the internet.

Captain Zero · Oct 2, 2009

This isn't helpful, but, Win7 and wireless don't mix. Driver support is dreadful, especially on x64.

hotspurs · Oct 3, 2009

not a static ip

No i do not use a static IP.

One other thing to note is before i went to the 64 bit and had two xp computer i had no problem what so ever.

And I have tried it with the phone off and just the vonage box hooked up no luck there.

jimbo45 · Oct 3, 2009

Hi all
I have some Bad news for you I'm afraid.

Some network cards and possibly Routers just DON'T work with W7 X64 even though they give no error on the computer hardware listing and install correctly on W7.

For example I have a laptop with an in built via velocity family ethernet gigabit nic. This just refuses to connect to the Internet (unknown network and won't get a proper IP address). No amount of fiddling with this will make it work (switching off IPV6 / registry hacks etc etc. Believe me I've tried them all).

It works fine on XP (64 bit edition and standard XP) but only on W7 x-86.

Some wireless cards also exhibit the same procedure - the Wireless card in the laptop works fine 99% of the time but very occasionally I go into some public Internet access area like a bar and it doesn't work and I have to re-boot into XP. - So some Routers / nic (both wired and wireless) have problems with W7 x-64.

These seem to be fairly random so you just will need to google to see what works and what doesn't.

I solved my wired NIC card by getting a USD USB ===>LAN adapter -- costs around 3 - 5 USD and very common.

Perhaps you should consider getting a USB wireless adapter for W7 X-64.

The router is unlikely to be the problem unless its very old - but there are some routers that can give problems.

An easy way to test to see if the Router is 64 bit compatable is just to load up any version of a Linux Live CD and see if you can connect to the internet.

Cheers
jimbo

QuackPot · Oct 3, 2009

My 64bit professional works flawlessly on wireless when I installed it. Are you on static IP by any chance?

jimbo45 · Oct 3, 2009

QuackPot said:
My 64bit professional works flawlessly on wireless when I installed it. Are you on static IP by any chance?

Hi there

Without knowing the hardware this reply doesn't actually say anything.

It's like saying I can't install W7 on my computer.

Different hardware will produce different results. If you don't believe that try putting Diesel into a Petrol Engine and then say "My car doesn't work".

Cheers
jimbo

QuackPot · Oct 3, 2009

jimbo45 said:
QuackPot said:

My 64bit professional works flawlessly on wireless when I installed it. Are you on static IP by any chance?

Click to expand...

Hi there

Without knowing the hardware this reply doesn't actually say anything.

It's like saying I can't install W7 on my computer.

Different hardware will produce different results. If you don't believe that try putting Diesel into a Petrol Engine and then say "My car doesn't work".

Cheers
jimbo

View my profile then.

And for the my router, I didn't have to change a thing. Windows 7 asked me for my network key and it connected fine after that.

jimbo45 · Oct 3, 2009

QuackPot said:
jimbo45 said:

QuackPot said:

My 64bit professional works flawlessly on wireless when I installed it. Are you on static IP by any chance?

Click to expand...

Hi there

Without knowing the hardware this reply doesn't actually say anything.

It's like saying I can't install W7 on my computer.

Different hardware will produce different results. If you don't believe that try putting Diesel into a Petrol Engine and then say "My car doesn't work".

Cheers
jimbo

Click to expand...

View my profile then.

And for the my router, I didn't have to change a thing. Windows 7 asked me for my network key and it connected fine after that.

Hi there.

most people when answering replies don't always want the bother of looking for someone's profile which may or may not be accurate - on this board a lot of people are always experimenting with different hardware whatever is in their profile - and often have several different computers so its always a good practice to try and be reasonably specific in stating the nature of the problem and on what particular hardware the defect appears.

The more decent information you can give the easier it is for people to give you a solution if they have it -- one of the great things about these sort of boards is that loads of users have encountered similar problems and are willing to save others time by outlining their solutions.

If the hardware is unknown then its impossible to give a helpful answer.

(Another point about the profile -- you could be working on an Office computer or a computer at a friend's house which iwould probably be totally different from the profile so I would suggest its ALWAYS helpful to state the hardware your fault occurs on).

cheers
jimbo

QuackPot · Oct 3, 2009

jimbo45 said:
QuackPot said:

jimbo45 said:

Hi there

Without knowing the hardware this reply doesn't actually say anything.

It's like saying I can't install W7 on my computer.

Different hardware will produce different results. If you don't believe that try putting Diesel into a Petrol Engine and then say "My car doesn't work".

Cheers
jimbo

Click to expand...

View my profile then.

And for the my router, I didn't have to change a thing. Windows 7 asked me for my network key and it connected fine after that.

Click to expand...

Hi there.

most people when answering replies don't always want the bother of looking for someone's profile which may or may not be accurate - on this board a lot of people are always experimenting with different hardware whatever is in their profile - and often have several different computers so its always a good practice to try and be reasonably specific in stating the nature of the problem and on what particular hardware the defect appears.

The more decent information you can give the easier it is for people to give you a solution if they have it -- one of the great things about these sort of boards is that loads of users have encountered similar problems and are willing to save others time by outlining their solutions.

If the hardware is unknown then its impossible to give a helpful answer.

(Another point about the profile -- you could be working on an Office computer or a computer at a friend's house which iwould probably be totally different from the profile so I would suggest its ALWAYS helpful to state the hardware your fault occurs on).

cheers
jimbo

I know what you mean but if I was on another computer then I'd mention it's spec.

Maxman · Oct 5, 2009

hotspurs said:
Yes when the vonage box is unplugged i can connect with both computers. When it is plugged in i can connect with the xp laptop, and if the xp laptop is not connected i still can not connect with the windows 7 computer.

Yes i can connect to the router page as well, just nothing beyond the router.

You may better try these configurations (marked by red box) inside the connected router and see if it works...

Windows 7 64bit will not connect to the internet

New member

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

Ragdoll Impersonator

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

New member

My Computer

Technical Evangelist

Attachments

My Computer