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Windows 7: Internet not working, windows update, ping, DNS, etc. working fine

18 Jan 2013   #1

Windows 7 Ult x64
 
 
Internet not working, windows update, ping, DNS, etc. working fine

Hello,

I've got a Dell laptop here that isn't functioning properly. I can't get this to work for the life of me! I am currently using this laptop with a different hard drive, it's the install on the SSD that doesn't work. I know that the quick fix would be to simply reload windows, but I don't want the quick fix.

Basically, laptop works with Windows 7 install on a hard drive, no issues. On the SSD, where the ONLY applications loaded are Office 2013 and Firefox (and all the latest updates), the internet does not work (I can ping yahoo.com and get a response, so DNS is fine). The problem persists on IE and Firefox. I have no AV software other than MSE, and the problem persists in Safe Mode w/ networking. The hosts file is clean. The internet worked on the computer just fine when I loaded it, I hadn't used the SSD in a while and when I popped it in, the internet wasn't working. I believe something is getting in the way of port 80, but I can't figure out what. I have disabled all startup applications and all nonwindows services. The computer does not have bonjour. I have cleared history/cookies to no avail. I can't find anything suspicious in the running processes. I can't seem to turn off the windows antimalware process to test that, though.

Any ideas?

My System SpecsSystem Spec
18 Jan 2013   #2

Windows 7 Ult x64
 
 

I decided to run hijack this and found two BHO's. It's funny that on my new install that I used a handful of times, I have adware, but on this install that's been going for years, I have nothing. Oh well. So I had "Crossrider" and "Coupon Companion". I removed all traces of both, yet still no go. It looks like this managed to install itself on 12/2... which had to be damn close to the date that I bought the SSD, however, I had internet activity as recent as 12/26. Here's the log of what Coupon Companion did:

1354500268 -
1354500268 - --------------------------- Installer started ---------------------------
1354500268 -
1354500268 - appid: 4493
1354500268 - installername: 4493.exe
1354500268 - installertype: 12417
1354500268 - appname: Coupon Companion
1354500268 - publisher: 215 Apps
1354500268 - publisherid: 390
1354500268 - installerfullversion: 1.24.151.151
1354500268 - platformversion: 1
1354500268 - installerscriptversion: 24
1354500268 - bhoversion: 151
1354500268 - helperversion: 151
1354500268 - bhoguid: 11111111-1111-1111-1111-110011441193
1354500268 - scrambletoken: 8093c230043101303486692df6c812c4
1354500268 - Installing IE extension
1354500268 - Firefox extension is bundled
1354500268 - Chrome extension is bundled
1354500268 - CmdLine:
1354500268 - Function onInit started.
1354500268 - Read the OS: V7
1354500268 - App registry path: Software\AppDataLow\Software\Coupon Companion
1354500268 - srcid: 100086
1354500268 - subid: default
1354500268 - zdata: 100086&subid=&pid=1322
1354500268 - No app ver was found in the registry.
1354500268 - No old platform ver was found in the registry.
1354500268 - Installer platform ver: 1.
1354500268 - Bic was not found in Software\AppDataLow\Software\Crossrider. Need to create one.
1354500268 - Bic: D725F83F0E284D0B86BDCCAF387568B6IE.
1354500268 - Verifier: ba82b082b7a4ade8d69fd70a4253a17b.
1354500268 - 215 App Verifier: 1c33c8f442f50355c31676ef714de463.
1354500268 - Read the full IE version from the registry: 9.0.8112.16421
1354500268 - IE short version: 9
1354500268 - Read the default browser: ff
1354500268 - User is admin.
1354500268 - Switching to silent mode.
1354500268 - Attempting to send ping: http://stats.crossrider.com/installe...pe=12417&asw=0
1354500268 - Ping result: OK
1354500269 - Sending ping to 215 apps: http://www.ping-track.com/installer-...ubid=&pid=1322
1354500269 - Section Install started.
1354500269 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\mixer.exe
1354500269 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500269 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500269 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\installer_util.exe
1354500269 - Installing a fresh copy of Coupon Companion.
1354500269 - SoftwareDetected: <{"AnySoftware":false,"Wireshark":false,"VirtualBox":false,"VMWare":false,"InsideVM":false,"InsideVM Ware":false,"InsideVirtualBox":false,"InsideVirtualPc":false}>
1354500269 - Check if IE is open
1354500269 - Check if FF is open
1354500269 - FF is open
1354500269 - Check if CH is open
1354500271 - Deploying IE extension files
1354500271 - Creating folder: C:\Program Files (x86)\Coupon Companion
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\installer_util.exe to C:\Program Files (x86)\Coupon Companion\Coupon Companion.exe
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\installer_util.exe to C:\Program Files (x86)\Coupon Companion\Coupon Companion-bg.exe
1354500271 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500271 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Program Files (x86)\Coupon Companion\ButtonUtil.dll
1354500271 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500271 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500271 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Program Files (x86)\Coupon Companion\Coupon Companion.dll
1354500271 - Extracting to C:\Program Files (x86)\Coupon Companion\Coupon Companion.ico
1354500271 - installer_alternative: 3
1354500271 - Setting uninstallation registry keys.
1354500271 - Auto enabling extension for IE.
1354500271 - Setting BHO elevation policy. Guid: 11111111-1111-1111-1111-110011441193.
1354500271 - Setting BG elevation policy. Guid: 21111111-1111-1111-1111-110011441193.
1354500271 - Registering BHO.
1354500272 - Writing installed app to global registry: Software\InstalledBrowserExtensions\215 Apps
1354500272 - Check if IE is open
1354500272 - Check if FF is open
1354500272 - Check if CH is open
1354500272 - Installing Firefox extension
1354500272 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500272 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500272 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\Coupon Companion.xpi
1354500272 - Function InstallXpi started
1354500272 - Mozilla base is C:\Program Files (x86)\Mozilla Firefox\firefox.exe
1354500272 - controlling user is Windows 7
1354500272 - Profile root is C:\Users
1354500272 - going to open C:\Users\All Users\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - profiles.ini does not exist for this user
1354500272 - going to open C:\Users\Default\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - profiles.ini does not exist for this user
1354500272 - going to open C:\Users\Public\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - profiles.ini does not exist for this user
1354500272 - going to open C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - successfully opened C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\profiles.ini
1354500272 - Auto enabling extension for FF
1354500272 - Didn't find autoDisableScopes for this file: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\prefs.js
1354500272 - Creating pref in firefox file: extensions.crossriderapp4493.adsOldValue = -1 in file: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\prefs.js
1354500272 - path is C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\extensions\crossriderapp4493@crossrider. com
1354500272 - Created folder: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\extensions\crossriderapp4493@crossrider. com
1354500272 - Extracted the XPI into folder: C:\Users\Windows 7\AppData\Roaming\Mozilla\Firefox\Profiles\jugf08vy.default\extensions\crossriderapp4493@crossrider. com
1354500272 - Check if IE is open
1354500272 - Check if FF is open
1354500272 - Check if CH is open
1354500272 - Installing Chrome extension
1354500272 - chromeid: pbkdpahkifcigckmhiafindmaflfifgm
1354500272 - chromeversion: 1.20.40
1354500272 - Creating folder: C:\Users\Windows 7\AppData\Local\Coupon Companion\Chrome
1354500272 - Extracting to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp
1354500272 - Unmixing C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_before.tmp to C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp
1354500272 - Copying from C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\temp_file_after.tmp to C:\Users\Windows 7\AppData\Local\Coupon Companion\Chrome\Coupon Companion.crx
1354500272 - Attempting to run VBS: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\RemoveFromList.vbs
1354500272 - VBS execution finished successfully: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\RemoveFromList.vbs
1354500272 - Attempting to run VBS: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\CleanChromePrefs.vbs
1354500272 - VBS execution finished successfully: C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\CleanChromePrefs.vbs
1354500272 - Function SetChromeInstallerParams Started
1354500272 - Databases file does not exist: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\Databases.db
1354500272 - Copying Chrome databases file to: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\Databases.db
1354500272 - The extension cookie db index read from the db:
1354500272 - The extension cookie db index is empty so we need to create it
1354500272 - Attempting to run sql command: INSERT INTO Databases (origin, name, description, estimated_size) VALUES('chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0','crossrider_cookies_4493','Crossrider Cookies Store',50 * 1024 * 1024);
1354500272 - Chrome sql command finished successfully: Insert into databases...
1354500272 - The extension cookie db index read from the db: 3
1354500272 - Need to create the extension db folder: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0
1354500272 - Successfully created the extension db folder: C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO cookies (name,value,expires) values('InstallerParams','{\"value\" : { \"source_id\" : \"100086\", \"sub_id\" : \"default\", \"uzid\" : \"100086&subid=&pid=1322\" } }','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO cookies (name,value,expires) values('InstallationTime','{\"value\" : 1354500268}','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO cookies (name,value,expires) values('InstallationThankYouPage','{\"value\" : true}','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO internaldb (name,value,expires) values('InstallerIdentifiers','{\"value\" : { \"installer_bic\" : \"D725F83F0E284D0B86BDCCAF387568B6IE\", \"installer_verifier\" : \"ba82b082b7a4ade8d69fd70a4253a17b\", \"installer_verifier_for_215app\" : \"1c33c8f442f50355c31676ef714de463\" } }','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Attempting to run sql command:
1354500272 - C:\Users\WINDOW~1\AppData\Local\Temp\nsr6FF3.tmp\scs.exe "C:\Users\Windows 7\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pbkdpahkifcigckmhiafindmaflfifgm_0\3" "REPLACE INTO internaldb (name,value,expires) values('SoftwareDetected','{\"value\" : { \"AnySoftware\" : false,\"Wireshark\" : false,\"VirtualBox\" : false,\"VMWare\" : false,\"InsideVM\":false,\"InsideVMWare\":false,\"InsideVirtualBox\":false,\"InsideVirtualPc\":false } }','2111-09-11 21:16:31');"
1354500272 - Chrome sql command finished successfully
1354500272 - Function onInstSuccess started.
1354500272 - FinishInstallation started
1354500272 - About to run the helper EXE with command line: /installapp=4493 /executebgcode
1354500274 - Helper EXE finished successfully
1354500274 - Attempting to send ping: http://stats.crossrider.com/installe...pe=12417&asw=0
1354500274 - Ping result: OK
1354500274 - Attempting to send ping: http://stats.crossrider.com/apps.gif...268&lifetime=0
1354500274 - Ping result: OK
1354500275 - Sending ping to 215 apps: http://www.ping-track.com/tbi-ping/D...ubid=&pid=1322
1354500275 - Sending ping to 215 apps: http://www.ping-track.com/newuser-pi...&os=V7&admin=1
1354500275 - Read thank you page url: NA
1354500275 - thank you page url is NA, not opening any browser.
1354500275 -
1354500275 - --------------------------- Installer ended ---------------------------
1354500275 -
My System SpecsSystem Spec
26 Jan 2013   #3

Windows 7 Ult x64
 
 

Ideas, anyone?
My System SpecsSystem Spec
.


28 Jan 2013   #4

Windows 7 Ultimate x64, BackTrack Linux 5 R2, Windows XP
 
 

What sort of error do you get when attempting to browse? Sounds like a strange issue indeed. I'd probably start out by reinstalling the network adapter.
My System SpecsSystem Spec
Reply

 Internet not working, windows update, ping, DNS, etc. working fine





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