Cannot turn on Network Discovery and File Sharing

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  1. Posts : 37
    Windows 7 Home Premium 64 bit Edition
       #1

    Cannot turn on Network Discovery and File Sharing


    My computer was infected with some trojans. I managed to clean it up with Microsoft Security Essentials and Spybot S&D. It's running much more smoothly now, but I'm still having one annoying problem. I can't turn on Network Discovery and File Sharing, and I no longer get the option to join my homegroup. When I click Network in my computer a pop up that says "Network Discovery and File Sharing are Turned Off. Network Computers and Devices are Not Visible. Click to change ..." as shown in the screenshot below. I click it, it goes away for second, then comes right back. I don't get the option to join my homegroup, and when I create one, and try to turn on media streaming options, I click the button shown below in the third screenshot, but nothing happens.

    I tried going through the automated troubleshooting, but it couldn't fix the issue. I also tried restoring windows firewall to default settings but it didn't work. I did, however, get network discovery to work after I disabled my firewall completely, but I would like to be able to fix this problem without completely turning off my firewall. Unfortunately, I have no restore points from before this issue started happening, perhaps the virus got rid of them all. I'd like to avoid doing a full system restore if possible because it's working okay otherwise and I have a lot of stuff on this computer that will be difficult to back up and recover later.

    Code:
    iBUYPOWER Gamer Power 579Q6
    General Spec 
    Brand 
    iBUYPOWER 
    Model 
    Gamer Power 579Q6 
    Type 
    Gaming 
    Processor 
    AMD Phenom II X6 1090T 3.2GHz 
    Processor Main Features 
    64 bit Six-Core Processor 
    Cache Per Processor 
    6 x 512KB L2 Cache
    6MB L3 Cache 
    Memory 
    4GB DDR3 1333MHz 
    Hard Drive 
    1.5TB SATA-II 
    Optical Drive 1 
    DVD±RW Drive with Dual Layer media support 
    Graphics 
    AMD Radeon HD 6850 (1 GB) 
    Audio 
    Sound card - Integrated 
    Ethernet 
    Gigabit Ethernet 
    Power Supply 
    700W 
    Keyboard 
    iBUYPOWER USB Deluxe Keyboard 
    Mouse 
    iBUYPOWER USB Mouse 
    Operating System 
    Windows 7 Home Premium 64-bit 
    Special Features 
    XION ECHO Gaming Tower 
    CPU 
    CPU Type 
    Phenom II X6 
    Installed Qty 
    1 
    CPU Speed 
    1090T(3.2GHz) 
    L2 Cache Per CPU 
    6 x 512KB 
    L3 Cache Per CPU 
    6MB 
    CPU Socket Type 
    AM3 
    CPU Main Features 
    64 bit Six-Core Processor 
    Graphics 
    GPU/VPU Type 
    AMD Radeon HD 6850 (1 GB) 
    Graphics Interface 
    PCI Express x16 
    Memory 
    Memory Capacity 
    4GB DDR3 
    Memory Speed 
    DDR3 1333 
    Form Factor 
    DIMM 240-pin 
    Memory Spec 
    2GB x 2 
    Memory Slot (Total) 
    2 
    Memory Slot (Available) 
    0 
    Maximum Memory Supported 
    8GB 
    Hard Drive 
    HDD Capacity 
    1.5TB 
    HDD Interface 
    SATA II 
    Optical Drive 
    Optical Drive Type 
    DVD±RW 
    Optical Drive Spec 
    24X DL DVD+/-RW Drive 
    Audio 
    Audio Chipset 
    Integrated 
    Audio Channels 
    8 channels 
    Communications 
    LAN Chipset 
    Integrated 
    LAN Speed 
    10/100/1000Mbps 
    Front Panel Ports 
    Front USB 
    2 x USB 2.0 
    Front Audio Ports 
    2 
    Back Panel Ports 
    COM 
    1 
    PS/2 
    2 
    Video Ports 
    1 VGA 
    Rear USB 
    4 x USB 2.0 
    RJ45 
    1 port 
    Rear Audio Ports 
    3 ports 
    Expansion 
    External Bays 
    4 x external 5.25" drive bays 
    Internal Bays 
    5 x internal 3.5" drive bay 
    PCI Slots (Available/Total) 
    1 x PCI-Express x16
    1 x PCI-Express x1
    1 x PCI 
    Mouse 
    Mouse Type 
    iBUYPOWER USB Mouse 
    Keyboard 
    Keyboard Type 
    iBUYPOWER USB Deluxe Keyboard 
    Physical Spec 
    Dimensions 
    19.4" x 7.9" x 16.9" 
    Weight 
    28 lbs
    Attached Thumbnails Attached Thumbnails Cannot turn on Network Discovery and File Sharing-network-error.png   Cannot turn on Network Discovery and File Sharing-ipcnofig-screenshot.png   Cannot turn on Network Discovery and File Sharing-media-streaming-error.png   Cannot turn on Network Discovery and File Sharing-network-card.png   Cannot turn on Network Discovery and File Sharing-system-info.png  

    Last edited by EmperorNortonI; 23 Jan 2013 at 14:04.
      My Computer


  2. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #2

    There are many causes and solutions for this problem but it usually has to do with Windows services being disabled or not set to Auto, or the firewall needs to be reset to default settings.

    Other solutions in the first link below. Look to the right and you will see many other links with more solutions for this problem.

    Cant turn on network discovery on windows 7 ! - Microsoft Community

    Often times the Windows firewall is the problem.

    How to Repair Windows Firewall Files | eHow.com
    Last edited by chev65; 23 Jan 2013 at 11:07.
      My Computer


  3. Posts : 37
    Windows 7 Home Premium 64 bit Edition
    Thread Starter
       #3

    I've tried the steps listed in that thread to no avail. I'm unable to reset the firewall to default settings. I started following the steps in your second link, and came across the error in the screenshot when I tried to run "netsh advfirewall firewall reset". It looks like the command can't be found ...
    Attached Thumbnails Attached Thumbnails Cannot turn on Network Discovery and File Sharing-cannot-reset-firewall.png  
      My Computer


  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #4

    EmperorNortonI said:
    I've tried the steps listed in that thread to no avail. I'm unable to reset the firewall to default settings. I started following the steps in your second link, and came across the error in the screenshot when I tried to run "netsh advfirewall firewall reset". It looks like the command can't be found ...
    Have you tried running the sfc/scannow command to see if there are any missing system files?
      My Computer


  5. Posts : 37
    Windows 7 Home Premium 64 bit Edition
    Thread Starter
       #5

    Yes, it didn't find any integrity violations. I did not restart the computer after resetting the winsock though. Not sure if that would have made a difference.

    Anyway, i did all the steps and restarted the computer, it's still not working. I created a Windows 7 repair disc, I'm going to try and run that and hopefully it will fix it.
    Attached Thumbnails Attached Thumbnails Cannot turn on Network Discovery and File Sharing-results-scan.png  
      My Computer


  6. Posts : 37
    Windows 7 Home Premium 64 bit Edition
    Thread Starter
       #6

    All the repair disc did was get me into the same menu that I could have gotten into had I pushed F8 on startup. I ran a startup repair, but it found no errors. Windows starts fine. I have no restore point to go back to, nor a backup that I can restore to.

    One thing I noticed was that in services, UPnP was not started and was set to manual. I set it to automatic and started it, but it's still not working.
      My Computer


  7. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #7

    I have had this issue two times, once on my own PC and once on neighbors which I maintain.

    On both occasions the only thing that helped was a new clean install. Those malware turns so many services off, even deletes some of them, it seems to be quite a difficult task to clear.

    Just my two cents...

    Kari
      My Computer


  8. Posts : 37
    Windows 7 Home Premium 64 bit Edition
    Thread Starter
       #8

    I'd rather not do a clean install. I have too much on my computer, and honestly, other than this issue it's working fine. I can live with it, even if I have to shut off windows firewall every time I want to share media. Still, it'd be nice if there was an faster solution than a clean install.
      My Computer


  9. Posts : 37
    Windows 7 Home Premium 64 bit Edition
    Thread Starter
       #9

    I ran Spybot S&D's system repair, it reports that a registry key is pointing to a service called InetMgr.exe that it can't find. When I click search and go to the directory where it's supposed to be, none of the files show up. However, if I browse there from windows explorer, it shows all of the file, including the missing InetMgr.exe. I can't get spybot to recognize its existence. I can copy the file to desktop, but I'm not sure if I should point the registry key there. Why wouldn't it show up in spybot's search, but it does show up in explorer?


    Also, I attached a list of my services. I tried enabling some more of them, but to no effect.
    Attached Thumbnails Attached Thumbnails Cannot turn on Network Discovery and File Sharing-but-its-right-there-.png   Cannot turn on Network Discovery and File Sharing-inet-not-showing-search.png   Cannot turn on Network Discovery and File Sharing-inet-missing.png  
    Cannot turn on Network Discovery and File Sharing Attached Files
      My Computer


  10. Posts : 37
    Windows 7 Home Premium 64 bit Edition
    Thread Starter
       #10

    I uninstalled MSE to see if it would have any effect. It didn't. But now I get an error message at least when I try to restore the default firewall policies. Error code 3.

    I tried importing a policy from another computer that was working, but it failed. Error code 5.
    Attached Thumbnails Attached Thumbnails Cannot turn on Network Discovery and File Sharing-could-not-restore-default-policy.png   Cannot turn on Network Discovery and File Sharing-importing-policy-failed.png  
      My Computer


 
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