Lost wireless connection - laptop

chev65 said:

What is showing up for the Broadcom NIC in Device Manager?

chev65 said:

Is there an Anti Virus software installed on this system? If so which one?

She was using Windows security along with AVG

chev65 said:

Have you tried to unplug the Ethernet cable then try to connect wirelessly?

Yes, until this morn, I hadn't actually connected via ethernet - all attempts had been while unplugged until today

chev65 said:

You mentioned in the first post that you turned off security for this wireless connection, although it looked like security was turned on in the Xirrus screen shot?

That may well have been before I did so, I'm not quite sure. Currently, my connection 'seems' to be unsecured - but I know little about this. Both the 'godless guest' and 'godless' show security type as unsecured currently;

chev65 said:

If you did a hard reset on the router...

Ok, that part actually was done on her network, not mine, so I'll have to have a look at hers. This part may get ugly, as I don't have much experience with these settings. I pretty much entered a password on mine originally and haven't messed with it much since, other than to open a port or two for a server. But I''m heading there shortly, so I'll see what I can do! Thanks much for all the help!

Ok first you must have security enabled or Windows will NOT connect. And looking at the Xirrus you should also change to channel 11.

And more importantly, AVG needs to be removed completely using it's special uninstall tool.
http://www.avg.com/ww-en/utilities

The only way to connect to an unsecured network is to change over to the Public network, but you don't want to do that here.

And because her router was reset it needs to be set back up again, "SSID, password, security and encryption" or it's not going to work for her.