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Windows 7: connected to the network but NO internet access


31 Jan 2013   #1

windows 7 home premium 64bit
 
 
connected to the network but NO internet access

i have hp laptop with Windows 7 64bit and i get the access to the internet through a tp-link router
2 days ago i connected the pc to the router by wirless network it connected but no internet access i tried the LAN cable also no internet access and i don't think that the problem is from the router because i can access the internet from another device such as my iphone or any other laptop
i PLEASE i need some help !!!!!

My System SpecsSystem Spec
.

31 Jan 2013   #2

Windows 7 Home Premium 64 Bit
 
 

Can you see the Local network?.

Do you get an ip address from the Router?.
Open command prompt, (click start, Type cmd in the search box and press enter)
then type ipconfig and press enter. Scroll up, Let me know what is says your IP address is, along with Default Gateway.

DOes the Network card show "limited Or no connectivity"?.
Did you type the security code correctly?.
Last but not least, What is your wireless routers Encryption set to? WPA? etc etc.

Let me know the above information, this will help diagnosie whats wrong.
My System SpecsSystem Spec
31 Jan 2013   #3

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by shamsmayaleh View Post
i have hp laptop with Windows 7 64bit and i get the access to the internet through a tp-link router
2 days ago i connected the pc to the router by wirless network it connected but no internet access i tried the LAN cable also no internet access and i don't think that the problem is from the router because i can access the internet from another device such as my iphone or any other laptop
i PLEASE i need some help !!!!!
From what you are saying it sounds like either winsock or TCP/IP is corrupted. You can reset them both very easily.

You should run the following two commands, copy them one at a time into an elevated command prompt, hit enter after each one then reboot your machine.

If you have still having problems please post the ipconfig/all from this machine.

netsh winsock reset catalog (reset winsock entries)

netsh int ip reset reset.log hit (reset TCP/IP stack)
My System SpecsSystem Spec
.


31 Jan 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

It would be prudent not to post your IP address here.
My System SpecsSystem Spec
31 Jan 2013   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Britton30 View Post
It would be prudent not to post your IP address here.
You do realize that the ipconfig/all won't show the WAN IP address, it only shows LAN or Local IP's.

I agree no WAN IP's allowed
My System SpecsSystem Spec
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 connected to the network but NO internet access




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