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Windows 7: Computer connected to internet wirelessly but webpages won't load

13 Feb 2013   #11
UsernameIssues

W7 Pro SP1 64bit
 
 

Are the drivers up to date for the wireless card?


Let's also put a file on your desktop to help monitor your connectivity:

Enable file extensions - if need be
File Extensions - Hide or Show

create a new text file
open that new file in notepad
paste in this code

Code:
cd\
ping -4 google.com -t -w 7000
save the file
exit notepad

rename the file and the extension to this ping google.bat

Double click on that file
a black command prompt window should appear
you can minimize that window or move it so that you can only see a tiny part of it
when a connectivity problems occur, restore the window and see if the pings are still happening

(you can drag the bottom of the command prompt window to make it taller)

the pings to google should look something like this:
Computer connected to internet wirelessly but webpages won't load-254473d1360480076-help-network-lag-wi-fi-google.png




My System SpecsSystem Spec
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13 Feb 2013   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

Let's make one other file too:

paste in this code

Code:
cd\
ping -4 192.168.0.1 -t -w 7000
Replace 192.168.0.1 with the IP address of your router

If you don't know that IP address, use ipconfig from a command prompt window to find it. Let us know if you need help with that. (edit: It is usually the default gateway IP address.)

Save this file and named it ping router.bat

Double click on that file. If you get a good ping return, then you have another diagnostic tool. If all of the pings to the router timeout (but you can still surf the web) then the router might be setup to not respond to pings.

If your router returns good pings, but google does not: then there might be a problem with your ISP. (Maybe you can test your ISP with another device? Another computer or smart phone connected to the same router [wireless access point].)

If your router sometimes returns good pings & sometimes not - then there is probably a problem with the computer. I'm not talking about a timeout here and there. I'm talking about 20 or 30 seconds of back to back timeouts.
My System SpecsSystem Spec
13 Feb 2013   #13
UsernameIssues

W7 Pro SP1 64bit
 
 

One last thing (for now):

Please install inSSIDer and check to see if other wireless access points are on or near the channel that you are using.

Download Wireless Troubleshooting Software | MetaGeek
My System SpecsSystem Spec
.

05 Mar 2013   #14
darknightz0117

Windows 7
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Let's make one other file too:

paste in this code

Code:
cd\
ping -4 192.168.0.1 -t -w 7000
Replace 192.168.0.1 with the IP address of your router

If you don't know that IP address, use ipconfig from a command prompt window to find it. Let us know if you need help with that.

Save this file and named it ping router.bat

Double click on that file. If you get a good ping return, then you have another diagnostic tool. If all of the pings to the router timeout (but you can still surf the web) then the router might be setup to not respond to pings.

If your router returns good pings, but google does not: then there might be a problem with your ISP. (Maybe you can test your ISP with another device? Another computer or smart phone connected to the same router [wireless access point].)

If your router sometimes returns good pings & sometimes not - then there is probably a problem with the computer. I'm not talking about a timeout here and there. I'm talking about 20 or 30 seconds of back to back timeouts.
Sorry, I've been busy these past few weeks! I'll try and start this weekend! Thank you for your help
My System SpecsSystem Spec
05 Mar 2013   #15
UsernameIssues

W7 Pro SP1 64bit
 
 

No problem. No rush. We will be here :-)
My System SpecsSystem Spec
09 Mar 2013   #16
darknightz0117

Windows 7
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
No problem. No rush. We will be here :-)
Hello!

So I just ran it for about 3 hours and I haven't had a break in Internet. It is really hard to replicate the problem because it happens so random, but thus far I haven't had a problem accessing the internet. I've attached a screenshot of both .bat files running to show you what's going on. Only the google ping test times out, the router ping test stays steady.


Attached Thumbnails
Computer connected to internet wirelessly but webpages won't load-command-prompts.png  
My System SpecsSystem Spec
09 Mar 2013   #17
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
One last thing (for now):

Please install inSSIDer and check to see if other wireless access points are on or near the channel that you are using.

Download Wireless Troubleshooting Software | MetaGeek
Were you able to install the little tool mention above to see if other wireless access points are on or near the channel that you are using.


It is not unusual to have a time out or two when pinging Google. I wonder if the pings are keeping something from going into a sleep mode. Some wireless network adapters sort of sleep after prolonged inactivity.


I glanced thru the thread and noticed that no one answered this:
Quote   Quote: Originally Posted by darknightz0117 View Post
....I noticed was that when I right click on the network and click "status", Activity doesn't move. No bytes are sent, and no bytes are received. Does that mean anything?
My numbers update about each second. Do yours move (change/update/increase) while the two pings are running? How about when steaming a YouTube video?
My System SpecsSystem Spec
09 Mar 2013   #18
darknightz0117

Windows 7
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Quote   Quote: Originally Posted by UsernameIssues View Post
One last thing (for now):

Please install inSSIDer and check to see if other wireless access points are on or near the channel that you are using.

Download Wireless Troubleshooting Software | MetaGeek
Were you able to install the little tool mention above to see if other wireless access points are on or near the channel that you are using.


It is not unusual to have a time out or two when pinging Google. I wonder if the pings are keeping something from going into a sleep mode. Some wireless network adapters sort of sleep after prolonged inactivity.


I glanced thru the thread and noticed that no one answered this:
Quote   Quote: Originally Posted by darknightz0117 View Post
....I noticed was that when I right click on the network and click "status", Activity doesn't move. No bytes are sent, and no bytes are received. Does that mean anything?
My numbers update about each second. Do yours move (change/update/increase) while the two pings are running? How about when steaming a YouTube video?
I attached a screenshot of the inSSIDer. Sorry, I don't really know how to understand it haha, but it looks like there are a few other access points that share my channel (if I scroll through the list).

The Activity not moving is only when the problem occurs. Right now, it's changing every second, even when a YouTube video is streaming. There is this though: even though we're paying for 12Mbps, this laptop doesn't reach those speeds (via speedtest.net). When I'm upstairs (two story house), I get about 0.83 Mbps. When I'm downstairs next to the router, I still only get 4.25 Mbps (sometimes even less, the tests vary). My desktop connected by ethernet cable gets 11.30 Mbps almost consistently. If connected by ethernet, the laptop gets 11.30 Mbps too. I think something's wrong with the wireless card in this laptop, but I don't know what. The drivers are up to date, but maybe the card is too old and there's not much support going for it?


Attached Thumbnails
Computer connected to internet wirelessly but webpages won't load-inssider.png  
My System SpecsSystem Spec
10 Mar 2013   #19
UsernameIssues

W7 Pro SP1 64bit
 
 

You have several Wireless Access Points (WAP) around you.

You might want to move your WAP to channel 3.

But the tab named 2.4 GHz Channels might tell you more info.
My System SpecsSystem Spec
16 Mar 2013   #20
darknightz0117

Windows 7
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
You have several Wireless Access Points (WAP) around you.

You might want to move your WAP to channel 3.

But the tab named 2.4 GHz Channels might tell you more info.
How do you move the WAP to channel 3?

I've attached a screenshot of how the pingtest looks like when it disconnects. We were streaming a movie when the movie stopped playing and we realized that the internet somehow disconnected. Diagnosing the wireless didn't help either. Is the internal wireless adapter failing? Should we use a USB wireless dongle?


Attached Thumbnails
Computer connected to internet wirelessly but webpages won't load-ping-tests.png   Computer connected to internet wirelessly but webpages won't load-inssider.png  
My System SpecsSystem Spec
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 Computer connected to internet wirelessly but webpages won't load




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