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Windows 7: Regular drops in wired internet connection


04 Feb 2013   #1

Windows 7 Professional 64
 
 
Regular drops in wired internet connection

Afternoon all!

I'm having an issue where my internet connection will seemingly drop for a split second, and then reconnect.

For example, I will be signed into IRC and will have a momentary drop in connection which boots me out, and then I will instantly reconnect.

Another example would be when watching a streamed video (Youtube). I will be watching a video and then the buffering would stop, until I manually navigated to a couple of seconds later, and then buffering would continue.

A final example would be in skype, where people are constantly getting connect/disconnect notifications from me.

I've had a go at pinging google (-t) to see if it sheds any light on the frequency of disconnection. It has an average ping of about 35 ms, and will occasionally spike to roughly 130-150 every 7 lines or so. But other than that it has no difficulty pinging at all.

I've tried some suggested quick fixes like restarting the station, restarting/resetting the router, flushing the DNS cache and none of them have solved the issue.

The OS I'm using is Windows 7 Professional (64).

If you need any further technical information as far as specs are concerned, I can post that if it's required.

Any assistance / advice you could provide would be greatly appreciated.

-D-

My System SpecsSystem Spec
.

04 Feb 2013   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by DaeDae View Post
Afternoon all!

I'm having an issue where my internet connection will seemingly drop for a split second, and then reconnect.

For example, I will be signed into IRC and will have a momentary drop in connection which boots me out, and then I will instantly reconnect.

Another example would be when watching a streamed video (Youtube). I will be watching a video and then the buffering would stop, until I manually navigated to a couple of seconds later, and then buffering would continue.

A final example would be in skype, where people are constantly getting connect/disconnect notifications from me.

I've had a go at pinging google (-t) to see if it sheds any light on the frequency of disconnection. It has an average ping of about 35 ms, and will occasionally spike to roughly 130-150 every 7 lines or so. But other than that it has no difficulty pinging at all.

I've tried some suggested quick fixes like restarting the station, restarting/resetting the router, flushing the DNS cache and none of them have solved the issue.

The OS I'm using is Windows 7 Professional (64).

If you need any further technical information as far as specs are concerned, I can post that if it's required.

Any assistance / advice you could provide would be greatly appreciated.

-D-
You should check to see if this problem occurs in safe mode. If it doesn't happen in safe mode then the problem is most likely caused by an installed program or A/V software.
My System SpecsSystem Spec
04 Feb 2013   #3

Windows 7 Ultimate x64
 
 

second you should check for updated firmware on your router.
My System SpecsSystem Spec
.


04 Feb 2013   #4

Windows 7 Professional 64
 
 

chev65: I have just tried what you suggested and have had no success. The problem still persists in safe mode.

Parman: Will check this now.
My System SpecsSystem Spec
04 Feb 2013   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Updating the drivers from the Dell site might help. There is also a new bios update for your machine but I'm not sure what it's supposed to fix.

Drivers & Downloads | Dell United States
My System SpecsSystem Spec
04 Feb 2013   #6

Windows 7 Professional 64
 
 

Ok, so the router has no new updates that I can find.
My System SpecsSystem Spec
05 Feb 2013   #7

Windows 7 Professional x64 SP1
 
 

Try hooking directly into your modem, and see if the problem persists. The issue may be on your ISP's end.

At the very least, it may rule out the router as the issue.
My System SpecsSystem Spec
05 Feb 2013   #8

Windows 7 Professional 64
 
 

Hey there chaps.

I'd just like to say thank you very much for your assistance, my connection is now stable! =)

I'll rep you all for the advice you've given me, of course!
My System SpecsSystem Spec
05 Feb 2013   #9

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by DaeDae View Post
Hey there chaps.

I'd just like to say thank you very much for your assistance, my connection is now stable! =)

I'll rep you all for the advice you've given me, of course!
I'm interested in what was done to fix this intermittent connection problem?
My System SpecsSystem Spec
Reply

 Regular drops in wired internet connection




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