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Windows 7: A very strange behaviour: Internet slows down during surfing

19 Feb 2013   #1
semsaudade

windows 7 enterprise
 
 
[SOLVED] A very strange behaviour: Internet slows down during surfing

I am desperately seeking some help for a big problem in my PC with Windows 7 cable connected to an ADSL modem. Since a couple of days ago I noticed this very strange behaviour: just after a new system boot, I can surf the web as usual with my browser. But after a couple of visited pages (not more), internet slows down and becomes virtually impossible to use.

The only way to temporarily recover internet use is to reboot PC from scratch (disconnecting as user doesn't work). But even so, after a couple of click, internet becomes unusable.

I made many tests to try to understand more about the problem:

1) I tried with different browsers (Chrome, Internet Explorer, Opera, Firefox) but the progressive slowing down is always present (so it is not a problem of browser);

2) on another PC with Ubuntu connected to the same Digikom ADSL modem-router, internet works fine as usual (so it doesn't depend on my internet connection); I tried also to change cables and connections, with no result;

3) as I have a old image of my system, I reloaded it with Norton Ghost to see if the problem depend on some recently installed software or virus: but after loading previous image, the problem was again there as before;

4) I tried to reset the modem with the reset button, but that too didn't solve the problem (so it doesn't depend on modem);

5) I booted the PC from a Linux Disk and in this way internet is working OK (so it definitely depends on Windows 7).

That's all and I am completely puzzled. Even a little suggestion, some idea, everything would be greatly appreciated.

Thanks a lot!
Giancarlo from Italy


My System SpecsSystem Spec
.
19 Feb 2013   #2
MSchild

Windows 7/8/8.1 x64 &&& Debian-Based Linux
 
 

Hmm.. Restoring your system with a backup image didn't fix the situation, but you made the backup image before the onset of this problem, correct?
That is quite odd indeed. This leads me to believe that it is not Windows-specific, but as you've done some testing with a Linux system and some hardware process-of-elimination, there aren't a great deal of possibilities left.

My next suspicion would be that a third-party software, rather than Windows, is the cause of the problem (maybe a bug?). You should probably try booting in Safe Mode with Networking (F8 during boot) and see if it does any better. If so, then that determines Windows is not to blame.

Next, I would eliminate as many variables as possible. So anything non-essential in the startup folder, or startup items in msconfig, as well as misc tasks in the Task Scheduler - I would disable them all temporarily (mainly Internet applications, but I would also disable non-Internet apps that are scheduled to auto-update as well). This is going to make the next step a little easier.

Next, open the Resource Monitor as soon as Windows starts, preferably before you connect to the Internet. Wait for it to populate items under the Network tab. Now connect to the Internet, paying close attention to the graph view on the right of the Network tab, watching for a spike. There will also be a TCP Connections drop-down list and a Network Activity drop-down list, and these will provide interesting information as well. I would play the waiting game and see if something doesn't start bogging it down on its own - if not, try loading a page and coming back, repeating until you see a spike. Look through the Network Activity List to see who the culprit is. There is another drop-down list, I think its called Processes with Network Activity, which should show you the name of the program that is up to no good. This will shed some light on the situation. You may have to open the Task Manager (Ctrl+Shift+Esc) and find the process/program in that list in order to be able to open the file's containing folder from the context menu (the right-click menu)

This will help shed some light on the cause, and then we can help determine a remedy.
My System SpecsSystem Spec
19 Feb 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try to download a large file. is it slowing down as well?
My System SpecsSystem Spec
.

20 Feb 2013   #4
semsaudade

windows 7 enterprise
 
 

Thanks for your kind helps!

First of all I discovered that, while in safe mode, web surfing is going on at full speed. So it is not a Windows fault!

By the way pressing F8 doesn't work, I don't know why. To boot in safe mode I have to power off PC - not very recommendable I know - and then reboot: so I can see the startup menu with safe mode with networking option.

I looked for malwares scanning all my drives and found nothing.

I disabled all services except system ones and rebooted. Again web surfing is OK.
My System SpecsSystem Spec
20 Feb 2013   #5
chris1neji

Windows 8 64 bit PRO
 
 

Disable startup programs, like which ones ? If web surfing is working ok now, this is a 3rd party causing weird behavior.

It's very possible recently about a few weeks ago my Anti Virus AVAST was at fault for me being unable to browse internet after a few hours even though windows network said I was connected to the internet with no problems. I would be force to restart.
My System SpecsSystem Spec
20 Feb 2013   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by semsaudade View Post
Thanks for your kind helps!

First of all I discovered that, while in safe mode, web surfing is going on at full speed. So it is not a Windows fault!

By the way pressing F8 doesn't work, I don't know why. To boot in safe mode I have to power off PC - not very recommendable I know - and then reboot: so I can see the startup menu with safe mode with networking option.

I looked for malwares scanning all my drives and found nothing.

I disabled all services except system ones and rebooted. Again web surfing is OK.
To reenable F8 functionality I have to see bcd menu. So from Elevated Command Prompt

Code:
bcdedit/enum  all>bcd.txt
Now post bcd.txt most likely it's in c:\windows\system32

to troubleshout the main issue Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
21 Feb 2013   #7
semsaudade

windows 7 enterprise
 
 

Here is my Window Boot Manager content:

Code:
Windows Boot Manager
--------------------
identificatore          {bootmgr}
device                  partition=C:
description             Windows Boot Manager
locale                  it-IT
inherit                 {globalsettings}
default                 {current}
resumeobject            {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
displayorder            {current}
toolsdisplayorder       {memdiag}
timeout                 0
displaybootmenu         Yes

Caricatore di avvio di Windows
-------------------
identificatore          {current}
device                  partition=C:
path                    \Windows\system32\winload.exe
description             Windows 7
locale                  it-IT
inherit                 {bootloadersettings}
recoverysequence        {8dc1f15c-2879-11df-a7c7-a2b7d5318906}
recoveryenabled         Yes
osdevice                partition=C:
systemroot              \Windows
resumeobject            {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
nx                      OptIn

Caricatore di avvio di Windows
-------------------
identificatore          {8dc1f15c-2879-11df-a7c7-a2b7d5318906}
device                  ramdisk=[C:]\Recovery\8dc1f15c-2879-11df-a7c7-a2b7d5318906\Winre.wim,{8dc1f15d-2879-11df-a7c7-a2b7d5318906}
path                    \windows\system32\winload.exe
description             Windows Recovery Environment
inherit                 {bootloadersettings}
osdevice                ramdisk=[C:]\Recovery\8dc1f15c-2879-11df-a7c7-a2b7d5318906\Winre.wim,{8dc1f15d-2879-11df-a7c7-a2b7d5318906}
systemroot              \windows
nx                      OptIn
winpe                   Yes

Ripresa da modalit… di ibernazione
---------------------
identificatore          {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
device                  partition=C:
path                    \Windows\system32\winresume.exe
description             Windows Resume Application
locale                  it-IT
inherit                 {resumeloadersettings}
filedevice              partition=C:
filepath                \hiberfil.sys
pae                     Yes
debugoptionenabled      No

Tester memoria di Windows
---------------------
identificatore          {memdiag}
device                  partition=C:
path                    \boot\memtest.exe
description             Diagnostica memoria Windows
locale                  it-IT
inherit                 {globalsettings}
badmemoryaccess         Yes

Impostazioni Servizi di gestione emergenze
------------
identificatore          {emssettings}
bootems                 Yes

Impostazioni debugger
-----------------
identificatore          {dbgsettings}
debugtype               Serial
debugport               1
baudrate                115200

Problemi RAM
-----------
identificatore          {badmemory}

Impostazioni globali
---------------
identificatore          {globalsettings}
inherit                 {dbgsettings}
                        {emssettings}
                        {badmemory}

Impostazioni caricatore di avvio
-------------------
identificatore          {bootloadersettings}
inherit                 {globalsettings}
                        {hypervisorsettings}

Impostazioni hypervisor
-------------------
identificatore          {hypervisorsettings}
hypervisordebugtype     Serial
hypervisordebugport     1
hypervisorbaudrate      115200

Impostazioni Resume Loader
----------------------
identificatore          {resumeloadersettings}
inherit                 {globalsettings}

Opzioni dispositivo
--------------
identificatore          {8dc1f15d-2879-11df-a7c7-a2b7d5318906}
description             Ramdisk Options
ramdisksdidevice        partition=C:
ramdisksdipath          \Recovery\8dc1f15c-2879-11df-a7c7-a2b7d5318906\boot.sdi
Thanks a lot for helping!
My System SpecsSystem Spec
21 Feb 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Windows Boot Manager
--------------------
identificatore {bootmgr}
device partition=C:
description Windows Boot Manager
locale it-IT
inherit {globalsettings}
default {current}
resumeobject {8dc1f15a-2879-11df-a7c7-a2b7d5318906}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 0
displaybootmenu Yes
================
timeout is 0sec. bootmenu is displayed for 0 seconds. In that time you must select which OS to start. Then press enter or F8. But you can't within 0 seconds. So do
in elevated command prompt:
Code:
bcdedit/set  {bootmgr}  timeout  10
So show bootmenu for 10 seconds. It runs the default OS if you don't press anything within 10 seconds.

Since you only have one OS in the bootmenu, don't force to show bootmenu!
Code:
bcdedit/deletevalue  {bootmgr}  displaybootmenu
Now it shows the bootmenu only if you have more than 1 OS in the bootmenu list. So it doesn't display it because you only have 1 OS.

F8 works now on boot.
My System SpecsSystem Spec
21 Feb 2013   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

To troubleshout the main issue Troubleshoot Application Conflicts by Performing a Clean Startup
Does this fix the main problem?
My System SpecsSystem Spec
21 Feb 2013   #10
semsaudade

windows 7 enterprise
 
 
Thanks a lot

Thank you very much, you are super-kind! Now my F8 button is working again!!!
My System SpecsSystem Spec
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 A very strange behaviour: Internet slows down during surfing




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