Wireless connection but no internet access Windows 7 Ultimate

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  1. Posts : 12
    Windows 7 Ultimate x32
       #1

    Wireless connection but no internet access Windows 7 Ultimate


    Hi,

    I seem to have a problem with my Medion Akoya Netbook, which operates Windows 7 ultimate. Until yesterday I had no problem accessing the internet. But after I updated and ran Avast! (free virus protection) and ran Reg Cure Pro (Clean Up-progam), I could not access the internet anymore. It says I am connected, but that there is no internet access. We share the router with 5 people, but the others don't seem to have any problem. So I think i'ts nothing to do with the router. (a solution I keep finding on the windows-anwser-pages)

    I have been surfing an searching all day allready and troubleshooting my own ideas, but nothing seems to work. It seems a lot of people are getting this problem, but it also seems there is a variaty of ways to fix it. None of them work for me.

    So that is why I'm asking for specific help here. I copy-pasted the info about my connections through command promp (I found out to do so on this forum). So I was wondering if someone is able to help and advise me. Thx!

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Stift>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Stift-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 130
    Physical Address. . . . . . . . . : B8-03-05-99-12-5E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::741a:6d89:ca79:f51d%15(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.245.29(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 208.67.220.220
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 4C-72-B9-44-76-4E
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
      My Computer


  2. Posts : 613
    Windows 7 Ultimate x64
       #2

    Hi first try using system restore to restore to a date before reg cure was installed as registry cleaners can do more harm than good.

    Please let us know the results.
      My Computer


  3. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #3

    Seems to me that you are not connected to the router. As there is no default gateway. That is why you have the APIPA (169.254.245.29)

    could you go to the following:
    Start - Control Panel - Network and Internet - Network and Sharing Centre

    And post a screen shot of that screen please.
      My Computer


  4. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #4

    Thx for replying so fast! Hope to fix it as fast too

    @The Cyberman: That was one of the first things I did. First I restored to the Reg Cure-restore point without effect. Secondly I restored with the Automatic Restore Point generator. I also uninstalled Avast!-antivirus, I figured it might be the version-upgrade that ****ed things up. But also without effect.

    @benjy206: Indeed my laptop seems to have problems identifying/getting acces to the router. But I truely don't know how to fix this. I made the screenshot yopu asked for and also some other screenshots that might be relevant, I don't realy know. Because the problem aslo seems to be happening when I try to connect with a LANcable, I also made a screenshot of this.
    Then I made a screenshot af the modem it detects when looking in the "network"-section in windows explorer. The modem we have is a cbn model CH6541E used by the belgian webprovider Telenet. To me it looks to be the wrong one it recognizes (maybe the one of the neigbours...). I also don't find the 8-digit Pincode on the modem it asks to give in.
    An other thing that might be relevant here is that in the "Advanced Sharin Settings", I don't seem to be able to turn on the "network discovery".
    Lastly I did some troubleshooting and have a screenshot from the result of the "Homegroup Troubelshooting" as a paste of the "Network Troubleshooting" here:

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection driver information:

    Description . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 130
    Manufacturer . . . . . . . . . : Intel Corporation
    Provider . . . . . . . . . . . : Intel
    Version . . . . . . . . . . . : 15.0.1.1
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem7.inf
    Inf File Date . . . . . . . . . : Monday, February 13, 2012 3:02:48 PM
    Section Name . . . . . . . . . : Install_MPCIEX_GEN_0130_BGN_1x1_HMC_WIN7_BGN
    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0896&subsys_50058086
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9


    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    Information for connection being diagnosed
    Interface GUID: a3cd8e02-27fb-4973-9206-468c11deb674
    Interface name: Intel(R) Centrino(R) Wireless-N 130
    Interface type: Native WiFi

    Connection incident diagnosed
    Auto Configuration ID: 1
    Connection ID: 1

    Connection status summary
    Connection started at: 2013-03-24 13:47:27-434
    Profile match: Success
    Pre-Association: Success
    Association: Success
    Security and Authentication: Success

    List of visible access point(s): 8 item(s) total, 8 item(s) displayed
    BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
    -------------------------------------------------------------------------
    5E-35-3B-1D-FC-D9 Infra <unknown> -62 10 TELENETHOMESPOT
    5C-35-3B-1D-FC-D8 Infra <unknown> -60 10 telenet-3C02C
    00-1C-DF-7F-6E-7D Infra <unknown> -51 6 Belkin_N_Wireless_7F6E7D
    00-24-01-D3-69-5A Infra g -85 6 Wifi 27
    5C-35-3B-0C-CF-B6 Infra <unknown> -71 1 telenet-9D4EB
    5E-35-3B-0C-CF-B7 Infra <unknown> -72 1 TELENETHOMESPOT
    84-C9-B2-D5-01-BA Infra <unknown> -86 1 elza
    00-21-29-74-7B-5E Infra g -89 12 vanbeneden

    Connection History

    Information for Auto Configuration ID 1

    List of visible networks: 7 item(s) total, 7 item(s) displayed
    BSS Type PHY Security Signal(RSSI) Compatible SSID
    ------------------------------------------------------------------------------
    Infra <unknown> No 81 Yes TELENETHOMESPOT
    Infra <unknown> Yes 99 Yes telenet-3C02C
    Infra <unknown> Yes 81 Yes Belkin_N_Wireless_7F6E7D
    Infra g Yes 33 Yes Wifi 27
    Infra <unknown> Yes 45 Yes telenet-9D4EB
    Infra <unknown> Yes 18 Yes elza
    Infra g Yes 18 Yes vanbeneden

    List of preferred networks: 1 item(s)
    Profile: telenet-3C02C
    SSID: telenet-3C02C
    SSID length: 13
    Connection mode: Infra
    Security: Yes
    Set by group policy: No
    Connect even if network is not broadcasting: No
    Connectable: Yes

    Information for Connection ID 1
    Connection started at: 2013-03-24 13:47:27-434
    Auto Configuration ID: 1
    Profile: telenet-3C02C
    SSID: telenet-3C02C
    SSID length: 13
    Connection mode: Infra
    Security: Yes
    Pre-Association and Association
    Connectivity settings provided by hardware manufacturer (IHV): No
    Security settings provided by hardware manufacturer (IHV): No
    Profile matches network requirements: Success
    Pre-association status: Success
    Association status: Success
    Last AP: 5c-35-3b-1d-fc-d8
    Security and Authentication
    Configured security type: WPA2-PSK
    Configured encryption type: CCMP(AES)
    802.1X protocol: No
    Key exchange initiated: Yes
    Unicast key received: Yes
    Multicast key received: Yes
    Number of security packets received: 0
    Number of security packets sent: 0
    Security attempt status: Success
    Connectivity
    Packet statistics
    Ndis Rx: 668
    Ndis Tx: 92
    Unicast decrypt success: 0
    Multicast decrypt success: 0
    Unicast decrypt failure: 0
    Multicast decrypt failure: 0
    Rx success: 517
    Rx failure: 0
    Tx success: 1
    Tx failure: 0
    Tx retry: 0
    Tx multiple retry: 0
    Tx max lifetime exceeded: 0
    Tx ACK failure: 0
    Roaming history: 0 item(s)



    Diagnostics Information (Wireless Connectivity)
    Details about wireless connectivity diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Auto Configuration
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: a3cd8e02-27fb-4973-9206-468c11deb674
    Interface name: Intel(R) Centrino(R) Wireless-N 130
    Interface type: Native WiFi

    Result of diagnosis: There may be problem





    Diagnostics Information (Wireless Network Adapter)
    Details about wireless network adapter diagnosis:

    For complete information about this session see the wireless connectivity information event.

    Helper Class: Native WiFi MSM
    Initialize status: Success

    Information for connection being diagnosed
    Interface GUID: a3cd8e02-27fb-4973-9206-468c11deb674
    Interface name: Intel(R) Centrino(R) Wireless-N 130
    Interface type: Native WiFi
    Profile: telenet-3C02C
    SSID: telenet-3C02C
    SSID length: 13
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No

    Result of diagnosis: There may be problem



    Wireless connection but no internet access Windows 7 Ultimate-screenshot-1.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-2.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-3.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-4.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-5.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-6.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-7.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-8.png
      My Computer


  5. Posts : 613
    Windows 7 Ultimate x64
       #5

    1. Is this the only computer affected or are all computers on the network affected also?
    2. Try connecting the computer direct to the modem and see if you have internet connectivity using an ethernet cable.
      My Computer


  6. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #6

    TheCyberMan said:
    1. Is this the only computer affected or are all computers on the network affected also?
    2. Try connecting the computer direct to the modem and see if you have internet connectivity using an ethernet cable.
    Ya it seems to be the modems config? You can see that in one picture there he is connected to "telenet-3C02C".

    Try as CyberMan say's connected the cable directly to the modem.
      My Computer


  7. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #7

    Yes, this laptop is the onlyone experiencing the problem. The one I'm using right now for example is on the same modem.
    And these screenshots were allready from a cable directly to the modem...

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-2.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-3.png
      My Computer


  8. Posts : 613
    Windows 7 Ultimate x64
       #8

    from the pictures and diagnostics it appears telenet-3C02C is the Dlink DIR-615 SSID and that isnot the modem just a wireless router that is connected to a modem.

    Will await confirmation from OP.
      My Computer


  9. Posts : 613
    Windows 7 Ultimate x64
       #9

    Stift said:
    Yes, this laptop is the onlyone experiencing the problem. The one I'm using right now for example is on the same modem.
    And these screenshots were allready from a cable directly to the modem...

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-2.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-3.png
    Thanks for confirmation.

    1. Download the latest drivers for your ethernet adapter card and wireless adapter card from the computer manufacturer's website if a branded computer or if a custom or self built computer from the motherboard manufacturer's website.

    Use another computer to download drivers and copy to a USB stick and then transfer to probmatic computer and install the drivers and restart computer.

    2. Open a cmd prompt by right clicking and choosing run as administrator and type:

    netsh int ip reset reset.log press enter
    netsh int ipv6 reset reset.log press enter
    netsh winsock reset catalog press enter
    ipconfig /flushdns press enter and restart computer.

    Check internet connectivity using ethernet connection and let us know what the results are please.
      My Computer


  10. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #10

    TheCyberMan said:
    Stift said:
    Yes, this laptop is the onlyone experiencing the problem. The one I'm using right now for example is on the same modem.
    And these screenshots were allready from a cable directly to the modem...

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-2.png

    Wireless connection but no internet access Windows 7 Ultimate-screenshot-3.png
    Thanks for confirmation.

    1. Download the latest drivers for your ethernet adapter card and wireless adapter card from the computer manufacturer's website if a branded computer or if a custom or self built computer from the motherboard manufacturer's website.

    Use another computer to download drivers and copy to a USB stick and then transfer to probmatic computer and install the drivers and restart computer.

    2. Open a cmd prompt by right clicking and choosing run as administrator and type:

    netsh int ip reset reset.log press enter
    netsh int ipv6 reset reset.log press enter
    netsh winsock reset catalog press enter
    ipconfig /flushdns press enter and restart computer.

    Check internet connectivity using ethernet connection and let us know what the results are please.
    Let you take it from here CyberMan. Busy so taking me to long to reply.
      My Computer


 
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