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Windows 7: cant copy _some_ network files to local disk

06 Apr 2013   #1

win 7 home premium version 6.1 build 7601 sp1 64bit
 
 
cant copy _some_ network files to local disk

When trying to copy files from my NAS drive to my local disk, exe, zip, and pdf (and other types) will not copy. I get a popup titled "Item Not Found" with content that says "Could not find this item". txt files (and others) will copy just fine.

Sounds like firewall or AV or permissions right? I've turned off the Windows Firewall and turned off Windows Security Essentials and still have the problem.

I can copy the files to a local USB memory stick, and then to my local disk, with no problem (except for having to go through the intermediate step of the memory stick). I can also _open_ some of the files (Reader for .pdf, WinExplorer for zip (and can even copy files from the zip to the local drive!) and run .exe’s). But some files won’t open either (like .docx or xlsx), showing similar error popups.

Some pdf files (and other types of files) on the NAS drive will copy OK. If I move WontCopy.pdf to the same dir as WillCopy.pdf (on the NAS), it still won't copy to my local disk. If I try to _copy_ WontCopy.pdf to the same dir as WillCopy.pdf (note: copy vs move), it will not copy to that NAS location but gives same error.

If I look at the properties of the two files (willcopy.pdf and wontcopy.pdf) they look virtually identical. Owner is "Everyone"

This is a very fresh install of Windows 7/64 home (with all updates (including SP1)). Another older computer has the same problem, but it also has a fresh Windows 7/64 install (by me). The NAS is a Synology.

Any thoughts?


My System SpecsSystem Spec
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07 Apr 2013   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hello,

Verify if your NAS is low in space.
My System SpecsSystem Spec
08 Apr 2013   #3

win 7 home premium version 6.1 build 7601 sp1 64bit
 
 

NAS has plenty of free space (200G).

There is no issue copying _to_ the NAS. Only when copying _from_ it.

I can't help but think this is a permissions issue, but don't know how to resolve it. As an example, I can _open_ wontcopy.pdf with Adobe Reader and then write a new file on the NAS. I can then copy that new file to the local drive.
My System SpecsSystem Spec
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08 Apr 2013   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Try creating a different User on the NAS and grant the User with read/write permission, from your computer do the same create an Identical User and Password with Admin permission. From your computer create a test folder with full permission for that test User or Everyone, then transfer the files over and see if you'll be able to write to a file.
My System SpecsSystem Spec
20 Apr 2013   #5

win 7 home premium version 6.1 build 7601 sp1 64bit
 
 

So the issue was the NAS drive. Updated the firmware on the Synology drive and boom. Everything works as it should
My System SpecsSystem Spec
20 Apr 2013   #6
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Quote   Quote: Originally Posted by rcwagner View Post
So the issue was the NAS drive. Updated the firmware on the Synology drive and boom. Everything works as it should
Great news, thanks for letting us know that updating the firmware resolved your issue.
My System SpecsSystem Spec
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 cant copy _some_ network files to local disk




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