Unable to run Ping and Traceroute

Page 1 of 2 12 LastLast

  1. Posts : 194
    Win 7 Professional 64 bit
       #1

    Unable to run Ping and Traceroute


    Hello

    I installed ibVPN trial version yesterday for a test run and within an hour of running it, I uninstalled it.

    However, since then, I am unable to run Ping and Traceroutes to any website through the CMD. I later noticed a TAP 2 network adapter being installed along with the VPN client, but I removed it through Device Manager.

    But still can't run ping and traceroutes

    Code:
    C:\>tracert google.com
    Unable to resolve target system name google.com.
    Code:
    C:\>ping google.com
    Ping request could not find host google.com. Please check the name and try again
    Please advise

    Many thanks!
    .
      My Computer


  2. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #2

    Hi probuddha.

    Could you please post up the command ipconfig /all

    Also do you have internet access?
      My Computer


  3. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #3

    Hi Brendan

    Thanks for your response.

    Yes, I have full internet access and following is my ipconfig /all result

    Code:
    C:\>ipconfig /all
    
    Windows IP Configuration
    
       Host Name . . . . . . . . . . . . : PB-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter Local Area Connection:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 94-DE-80-28-C5-97
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::e8:3c5a:2176:5bdd%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Friday, 12 April 2013 11:24:44 AM
       Lease Expires . . . . . . . . . . : Friday, 12 April 2013 3:24:44 PM
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : 244637312
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-F3-D6-EC-94-DE-80-28-C5-97
    
       DNS Servers . . . . . . . . . . . : 8.8.8.8
                                           8.8.4.4
       NetBIOS over Tcpip. . . . . . . . : Enabled
    
    Tunnel adapter isatap.{15ADA4D7-BCAD-4BCD-A740-E92347C33664}:
    
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24e1:38ce:8a3d:b505(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::24e1:38ce:8a3d:b505%13(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Thanks
      My Computer


  4. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #4

    probuddha said:
    Hi Brendan

    Thanks for your response.

    Yes, I have full internet access and following is my ipconfig /all result

    Code:
    C:\>ipconfig /all
     
    Windows IP Configuration
     
       Host Name . . . . . . . . . . . . : PB-PC
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No
     
    Ethernet adapter Local Area Connection:
     
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
       Physical Address. . . . . . . . . : 94-DE-80-28-C5-97
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::e8:3c5a:2176:5bdd%11(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.100(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Friday, 12 April 2013 11:24:44 AM
       Lease Expires . . . . . . . . . . : Friday, 12 April 2013 3:24:44 PM
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : 244637312
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-F3-D6-EC-94-DE-80-28-C5-97
     
       DNS Servers . . . . . . . . . . . : 8.8.8.8
                                           8.8.4.4
       NetBIOS over Tcpip. . . . . . . . : Enabled
     
    Tunnel adapter isatap.{15ADA4D7-BCAD-4BCD-A740-E92347C33664}:
     
       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
     
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
     
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:24e1:38ce:8a3d:b505(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::24e1:38ce:8a3d:b505%13(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled

    Thanks
    Ok I see your using google's DNS server. Try to ping this address 173.194.34.103
      My Computer


  5. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #5

    Here you go

    Code:
    C:\>ping 173.194.34.103
    
    Pinging 173.194.34.103 with 32 bytes of data:
    Reply from 173.194.34.103: bytes=32 time=552ms TTL=43
    Reply from 173.194.34.103: bytes=32 time=563ms TTL=43
    Reply from 173.194.34.103: bytes=32 time=563ms TTL=43
    Reply from 173.194.34.103: bytes=32 time=563ms TTL=43
    
    Ping statistics for 173.194.34.103:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 552ms, Maximum = 563ms, Average = 560ms
    Note - Overall my ISP sucks big time...but this time, the pings are higher following an undersea cable cut which is yet to be restored
      My Computer


  6. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #6

    probuddha said:
    Here you go

    Code:
    C:\>ping 173.194.34.103
     
    Pinging 173.194.34.103 with 32 bytes of data:
    Reply from 173.194.34.103: bytes=32 time=552ms TTL=43
    Reply from 173.194.34.103: bytes=32 time=563ms TTL=43
    Reply from 173.194.34.103: bytes=32 time=563ms TTL=43
    Reply from 173.194.34.103: bytes=32 time=563ms TTL=43
     
    Ping statistics for 173.194.34.103:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 552ms, Maximum = 563ms, Average = 560ms
    Note - Overall my ISP sucks big time...but this time, the pings are higher following an undersea cable cut which is yet to be restored
    Ok your getting a reply from google.com. So what this says to me is a dns problem.

    Try the following command. ipconfig /flushdns
      My Computer


  7. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #7

    Flushed the DNS - still no improvement
      My Computer


  8. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #8

    How about changing you dns server to another one. Such as your own ISP?
      My Computer


  9. Posts : 1,216
    Windows 7 Ultimate 64-bit
       #9
      My Computer


  10. Posts : 194
    Win 7 Professional 64 bit
    Thread Starter
       #10

    Reverted to the ISP's default DNS..but still the problem persists.

    Also when I deactivated the adapter to change the DNS, I got the following prompt


    Does this indicate something?
    Attached Thumbnails Attached Thumbnails Unable to run Ping and Traceroute-network-prompt.png  
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:37.
Find Us