Incredibly slow and unreliable internet

I am currently on an unlimited plan.
Using this command in cmd:
ping -n 1000 google.com
the results returned were less than satisfactory with 1000 packets sent 964 received 3% packet loss
is there any way to make this number a lot lower? or would i have to be looking to get a new ISP?

There's probably not a lot you can do (the issue is probably with your ISP), but there are some things you can try:

• If you are on wireless on your home network, try plugging in ethernet.
• Scan for spyware/malware which may be interfering with your network connection.
• Check for firmware updates for your network card as well as your modem/router.

First Yes it has always been like this
and I cannot get an Ethernet cable to reach from my router to my computer however I just ordered a power line Ethernet adapter

.. I ****ing lol'd