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Windows 7: wireless adapter won't connect to new router

20 Apr 2013   #1
vipomorge

Windows 7 Ultimate
 
 
wireless adapter won't connect to new router

Hey I have a new problem.

I got a new computer with Intel(R) Centrino(R) Advanced-N 6200 AGN wireless card and it will connect fine to my old router, but I upgraded to a dlink and when I go to connect it says no internet access. So I upgraded my driver and it still didn't work. I thought maybe it was the router so I got my old laptop out and connected to my new router and it works fine. So right now I'm kinda confused since it's not necessarily my router since my old compy can connect or my wireless card since i can connect to other routers.

I realize this isn't that much to start with, but I will be on here often to answer any follow up questions!
Thanks in advance guys!!


My System SpecsSystem Spec
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21 Apr 2013   #2
2xg

Win7 & Win8 64bit
 
 

Hello,

Your Wi-Fi adapter doesn't seem to be compatible with your router. Have you tried changing the wireless security - WPA or WPA2?
From your computer can you please post a Xirrus snip. Download, install and run Xirrus Wi-Fi Inspector.

To run Xirrus Wi-Fi Inspector, double click the Xirrus icon on your Desktop, you may use the Windows 7 snipping tool to crop or Paint by tapping the Print screen key on your keyboard, open up Paint (Click on Start>All Programs>Accessories>Paint) then choose Edit from the Menu and select Paste, then save it and please attach the file on your next post.

Can you also post ipconfig/all output for review?
My System SpecsSystem Spec
21 Apr 2013   #3
vipomorge

Windows 7 Ultimate
 
 

I tried changing the wireless security from wpa2 to wpa and even open, but nothing changed. Once in a while I can surf the web even though it says "no internet access" and then it will stop. Here are the pics not sure what wanted me to run on xirrus. This is a weird one for me, thanks for stopping to help out!!

wireless adapter won't connect to new router-wifitest.png

wireless adapter won't connect to new router-ipconfig.png


My System SpecsSystem Spec
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21 Apr 2013   #4
2xg

Win7 & Win8 64bit
 
 

You did well, all looks good. Great signal and all.....
I hate to inform you that you may either try changing your Wi-Fi card or switch the router back to your old router, it is an incompatibility issue between you Wi-Fi card with your new router.
My System SpecsSystem Spec
21 Apr 2013   #5
vipomorge

Windows 7 Ultimate
 
 

Hmmn... didn't know that could be an issue. Hate to hear that though If I got a new card how would I know that the new one would be compatible? And thanks again for your help.
My System SpecsSystem Spec
21 Apr 2013   #6
2xg

Win7 & Win8 64bit
 
 

You'll have to give it a try, we wouldn't know if it works or not without trying it.
Quote:
If I got a new card how would I know that the new one would be compatible?
My System SpecsSystem Spec
22 Apr 2013   #7
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by vipomorge View Post
I tried changing the wireless security from wpa2 to wpa and even open, but nothing changed. Once in a while I can surf the web even though it says "no internet access" and then it will stop. Here are the pics not sure what wanted me to run on xirrus. This is a weird one for me, thanks for stopping to help out!!

Attachment 265054

Attachment 265055
In many cases this type of problem can be fixed by updating the firmware on the router, although you haven't posted the router's model number so I can't look for the firmware update.
My System SpecsSystem Spec
22 Apr 2013   #8
vipomorge

Windows 7 Ultimate
 
 

@Chev65 My router is d-link hd media router 2000 dir-827 and I upgraded the firmware to the latest update and still didn't work. Any other suggestions? Thanks!
My System SpecsSystem Spec
22 Apr 2013   #9
kbrady1979

Windows 7 Professional 64bit SP1
 
 

Does your new laptop see your new routers wireless network? Exactly what happens when you try to Connect to it?

Also, can you go into Device Manager, click on Network Adapters, and tell me what entries you have in there please?
My System SpecsSystem Spec
23 Apr 2013   #10
vipomorge

Windows 7 Ultimate
 
 

@kbrady1979 My computer can see the router, and it used to be that I could connect to it and it would show the yellow exclamation point on wireless signal and say no internet access. But now when I try to connect it asks for my password (which is correct since I tried other device with same password) and it says windows was unable to connect.

wireless adapter won't connect to new router-device-manager.png


My System SpecsSystem Spec
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 wireless adapter won't connect to new router




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