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Windows 7: Browser Hanging, Processes with Network Activity Dropping

01 May 2013   #11
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Sorry for the late reply, busy at work.

When you say "It appears that Outlook also hangs", is it Microsoft Outlook? What version or Outlook.com? Any programs installed in your computer hangs as well or just cloud apps and browsing?

Have you tried connecting this one wired directly to the modem/router?
Quote:
I have another machine sitting right next to it which is Windows 7 Enterprise x64, connected wirelessly, which is having no problems whatsoever.



My System SpecsSystem Spec
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02 May 2013   #12
boconnel

Windows 7 Ultimate x64
 
 

The machine with the problem is wired directly to the modem/router. I am running Microsoft Office Home and Business 2010. I haven't noticed a problem with Word or Excel when this happens, but I can't say I tested them thoroughly. The next time it hangs I will try to open and use them to see if they are affected.
My System SpecsSystem Spec
02 May 2013   #13
boconnel

Windows 7 Ultimate x64
 
 

I just thought of another app that has been impacted. I also run an application from E*Trade, Market Trader, that I believe is java based, but connects real time to the Internet. That hangs as well.
My System SpecsSystem Spec
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02 May 2013   #14
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Install Speccy the free edition, keep an eye out on the temps.

Secunia PSI will find all your outdated and the ones that need to be updated.

Uninstall Apps/Programs that are not needed or outdated. You may use Revo Uninstaller (freeware) to uninstall the programs.

Scan your computer using Free SuperAntiSpyware, it won't harm to do this.

Run chkdsk as well.

Another update of your progress will be appreciated.
My System SpecsSystem Spec
02 May 2013   #15
boconnel

Windows 7 Ultimate x64
 
 

I found 192 adware tracking cookies and a key logger trojan. They have been removed. I have also deleted the files from the previous user account.
My System SpecsSystem Spec
02 May 2013   #16
boconnel

Windows 7 Ultimate x64
 
 

The trojan: "ie8-ie9-recheckfix.exe"
My System SpecsSystem Spec
02 May 2013   #17
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Please try the rest of my recommendations and give us another update.
My System SpecsSystem Spec
02 May 2013   #18
boconnel

Windows 7 Ultimate x64
 
 

I upgraded my CPU fan about two weeks ago and I have been monitoring the temperature. The new fan brought the temp down around 15 degrees Celsius.

I ran Secunia and it suggested I upgrade from Acrobat 8.1 to v11, $200 later that was done. It also found an issue with MSXML Core Services.

I really don't have apps that I don't use, as I keep an eye on these, but I did deinstall the Dell Docking program

I generally run chkdsk once a day on start up.

I'll continue to monitor the situation.
My System SpecsSystem Spec
03 May 2013   #19
boconnel

Windows 7 Ultimate x64
 
 

We running pretty well most of the day and then recently hung. It affected Chrome, Outlook, a Java app. It did not affect Excel, Word, PowerPoint, the Resource Monitor. I had just opened iTunes when it happened and iTunes hung on opening. I looked under CPU on the Resource Monitor and saw that iTunes was waiting on another process. That process was a Network Service. I terminated that service but that didn't resolve the problem for Chrome, or Outlook, but iTunes started working. I re-booted and will monitor
My System SpecsSystem Spec
07 May 2013   #20
boconnel

Windows 7 Ultimate x64
 
 

Still having issues. I will go with IE for the time being and not use Chrome and see if things change.
My System SpecsSystem Spec
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 Browser Hanging, Processes with Network Activity Dropping




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