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Windows 7: Wifi Adaptor is installed/enabled but Windows can't detect networks

25 Apr 2013   #1

Windows 7 32b & 64b - Also have Windows 8 64b
Wifi Adaptor is installed/enabled but Windows can't detect networks

I got a Dell E6220 with Windows 7 32bits. Our System Admin pushed the new A/V upgrade from Symantec 11 to Symantec 12 and that broke all the network connectivities including Ethernet and Wifi.

I was able to run CleanWipe couple time and get rid of all the Symantec crap and checked the registry to make sure there aren't any Symantec stuff in there.

I was able to re-install the Ethernet adaptor and that got the internet working. But when I un-install the WiFi adaptor and re-installed it. It never really re-established the connection between the hardware and Windows. I un-installed the adaptor and re-installed it couple times but no prevail.

The adaptor's driver is installed properly and it's enabled in the control panel. But there is X mark on the wifi symbol and it says troubleshoot. When I try to troubleshoot it say the driver might not be installed properly.

I also plugged in the Netgear USB Wifi Adaptor and it was able to install it but it's doing the same thing as the built in adaptor.

I restart the WLAN service couple times but still no prevail. The Ethernet is working fine without any issue.

So it seems like the WiFi connectivity/services are messed up in the registry. I would hate to re-install windows. ANY SUGGESTIONS??. THANKS IN ADVANCE.

My System SpecsSystem Spec

25 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64

Didn't you ask the System Administrator to solve the issue for you?
My System SpecsSystem Spec
25 Apr 2013   #3

Windows 7 32b & 64b - Also have Windows 8 64b

lol I wouldn't have this issue if he configured the upgrade properly since couple other machines had the similar issue. But running CleanWipe to remove Symantec and re-installing drivers fixed the issue and I was manually able to install Symantec EndPoint 12 afterwards without any issue.

Initially both machines weren't detecting Ethernet at all. And the WiFi was able to see networks/connect but with limited connectivity with no internet excess.
My System SpecsSystem Spec

29 Apr 2013   #4

Windows 7 32b & 64b - Also have Windows 8 64b

Solved it by running cleanwipe to remove Symantec and than removing teefer3 junk from registry. Also had to reinstalled nic drivers. And I was connected. Seemed like the "teefer3" stuff in the registry was over taking windows connectivity.
My System SpecsSystem Spec

 Wifi Adaptor is installed/enabled but Windows can't detect networks

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