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Suddenly cannot print to wireless printer - worked fine until now
Suddenly, a configuration that was working stopped functioning. I cannot print to my wireless printer. I only have one Windows 7 laptop (this is a home setup) and it has been working fine for years. A few things happened at the same time, one of which must have messed me up. I had a bad virus. My then virus checker did not catch it, so working with Norton, we removed the problems and I now subscribe to their Internet Security service. I have spent days and days on this with the following results:
With the original printer, the job would make it to the queue but just never print
I recycled the router and modem, hopeing it was a network issue; no change
Thinking it was the printer, since it was old, I got a new printer but it cannot be added
I cannot add a new printer either from my home or from someone else's home, so it's not my network
The printer has a valid IP address and seems to see the network
I have no Internet problems on the PC
I can slave up and print fine via USB
If I disable Norton Firewall and Internet Security I still cannot print remotely, so it's not Norton
I added a new port as described in another article on this forum, and I still cannot print
The jobs get into the queues, since I can go through the Control Panel and see them all lined up, but they have no status
It seems as though something went bad on my PC. Any ideas on how I might be able to diagnose and fix this so I don't need to completely wipe the laptop out and reset to factory defaults? Any help is REALLY appreciated as I've spent way too many frustrating hours on this. Thanks!