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Windows 7: Network Path Not Found Error 0x80070035


10 May 2013   #1

Windows 7 Professional x64
 
 
Network Path Not Found Error 0x80070035

Hello. I am new to this forum so please bear with me if I make a few mistakes. I have a problem that I have researched extensively online, but all the posts are quite old, so I will start a new one.
Basically, the situation is this: I have three computers on a Private home network – one Toshiba laptop running Vista, one HP desktop running Vista, and one HP laptop running Windows 7 Professional. All three are running Norton Security Suite and the firewalls are configured identically. All computers are set up with Network Discovery On and Public File Sharing On. Password Protection is turned off since I have the same User account and password on all three machines. All three computers were on the network, could see each other on the Network map and could access the shared Public folders.
Then I was having some problems with the Toshiba booting slowly and some applications hanging on startup. So, I took it in to the Geek Squad for repair. They removed some viruses, cleaned the registry, and installed some unspecified updates. When I picked up the computer, most of the issues I was having were improved (although not completely eliminated). However, there was one significant problem that had been introduced. That problem is summarized below:
1. Even though Network Discovery is turned on with the Toshiba4639, the two other computers can see the Toshiba on the Network map, but they cannot ping the Toshiba IP address and when they try to open it to see the shared folders, they get following messages:

Name:  Toshiba Network Error 1.JPG
Views: 12
Size:  30.6 KB
2. “Windows cannot find “Toshiba4639.
Windows sent the request to the DNS server and the server responded that the name was unknown. “
The Error Code is 0x80070035.
Name:  Toshiba Network Error 2.JPG
Views: 12
Size:  77.9 KB
3. The Toshiba can see, ping, and access all shared folders on the other two computers.

4. I have checked all Services running on the three computers and all seem to be in order.

5. The Geek Squad has been out twice and have tried all their tricks including removing Norton Security Suite, replacing the router, and connecting the Toshiba directly to the router via Ethernet. Nothing has resolved the problem.

That is all the information I have. Hopefully someone out there has experienced this problem and has found a solution that works for me. Thanks for your help.




My System SpecsSystem Spec
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11 May 2013   #2

Windows 7 Ult, Windows 8.1 Pro,
 
 

Going back to removing Norton which is by far the most likely suspect, you must use the special tool to remove Norton completely, otherwise it's not actually gone. The link below explains the process of removing Norton.

If you don't want these types of problems in the future then don't install Norton on any of your systems.

https://support.norton.com/sp/en/us/...home&version=1
My System SpecsSystem Spec
14 May 2013   #3

Windows 7 Professional x64
 
 

Reply to chev65:
Thanks for your input but I have to reject your solution for two reasons. First all 3 computers were running Norton with no network problems before the Toshiba was "repaired" by the Geek Squad. Second the Geek Squad spent about 8 hours in home trying to resolve the problem and used the Norton removal tool to completely remove Norton and it made no difference.
My System SpecsSystem Spec
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19 Jun 2013   #4

Windows 7 Professional x64
 
 
Problem Remains a Mystery

Just a quick update to this issue. The problem was never resolved. The Geek Squad spent several hours working the issue on-site, but could not fix it. I removed the computer from my home network and use it as a standalone PC at my vacation home.
My System SpecsSystem Spec
Reply

 Network Path Not Found Error 0x80070035




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