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Windows 7: Wireless Network Connection "adapter is not connected"

11 May 2013   #1

Windows 7 Professional x64
 
 
Wireless Network Connection "adapter is not connected"

Hello,

After functioning properly for a long time, my wireless internet has stopped functioning. I was watching youtube while installing the user software for a new wireless printer (Canon imageCLASS MF4800 Series) from a CD. I accidently hit the CD eject which interrupted the installation. I pushed the CD back in and resumed installation, which completed quickly and all the programs it installed worked fine. After my youtube video finished I noticed that I was no longer connected to the network the bottom right indicator thing said "Not connected, No connections available."

When I try to make a network map from the control panel it says, "The adapter is not connected." I can connect to the network with an ethernet cable (into my modem) and I can also connect to the internet with a wired hotspot from my phone (via usb).

I am pretty sure my modem is setup properly because it has worked with this computer for a long time and is currently working with a similar laptop (also HP, also Windows 7 Professional x64).

I have looked around on the internet for fixes so I have tried disabling and enabling my "Wireless Network Connection" in the Control Panel\Network and Internet\Network Connections page, without success. I have also tried uninstalling the Network Adapter from the Device manager and then restarting my computer, without success. My network adapter drivers are also up to date (according to windows)

Computer Info:
HP ProBook 4530s
Windows 7 Professional x64
Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter

Router Info:
NetGear N900 Wireless Dual Band Gigabit Router
WPA2-PSK [AES] security
SSID Broadcast Enabled

My System SpecsSystem Spec
.

12 May 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

It may help to reset the N900 Netgear router using the reset button on the side of the router. It's fairly typical for the wireless to go out while the wired connection will keep on working.

It sometimes requires a 30-30-30 reset to fix the router.
The 30-30-30 Hard Reset Rule for Routers
My System SpecsSystem Spec
12 May 2013   #3

Windows 7 Professional x64
 
 

Thank you for your suggestion, however, the reset did not help. I believe it is an issue with the laptop since all other devices I have tried can use the wireless internet perfectly. My other computers also detect my neighbors WiFi, but the laptop in question doesn't even seem to check for wireless connections and says that there are no connections available.
My System SpecsSystem Spec
.


13 May 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by MarMar View Post
Thank you for your suggestion, however, the reset did not help. I believe it is an issue with the laptop since all other devices I have tried can use the wireless internet perfectly. My other computers also detect my neighbors WiFi, but the laptop in question doesn't even seem to check for wireless connections and says that there are no connections available.

Is there any type of third party anti virus software installed on this system?

Can you post a screen shot of the ipconfig/all from this machine?
My System SpecsSystem Spec
13 May 2013   #5
uns

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by MarMar View Post

When I try to make a network map from the control panel it says, "The adapter is not connected."
What color is wireless light ?

White: An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
My System SpecsSystem Spec
15 May 2013   #6

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by uns View Post
What color is wireless light ?
The light is white (I have toggled it a few times with no change) but my computer seems to be acting as if it was turned off.

Quote   Quote: Originally Posted by chev65 View Post
Is there any type of third party anti virus software installed on this system?
Yes, Norton 360

Quote   Quote: Originally Posted by chev65 View Post
Can you post a screen shot of the ipconfig/all from this machine?
This is with my computer plugged into a router, and my wireless adapter is turned on but not connected (according to my connection manager)

C:\windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Marius-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi
Adapter
Physical Address. . . . . . . . . : 74-DE-2B-37-43-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 74-DE-2B-37-A0-D8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 10-1F-74-FC-64-FB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6d32:ae83:4bd0:47f6%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, May 15, 2013 3:40:46 PM
Lease Expires . . . . . . . . . . : Thursday, May 16, 2013 3:40:45 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 185606004
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-45-4B-1B-10-1F-74-FC-64-FB

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{7CB988B8-D51F-423F-88E5-9823B9F0DDAF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3FC1AC99-AF8A-48B7-9001-D18ECF7B09B7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3cf7:3a9:3f57:fef7(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::3cf7:3a9:3f57:fef7%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{5C0228A9-F855-4AD9-82F2-E66E0805C57A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
My System SpecsSystem Spec
16 May 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Well the connection looks good and you have a valid IP through Ethernet but that isn't the problem.

There is a good chance that Norton may be causing this problem but we will go with the driver end of things first.

You should go to the Windows update Center to see if they have a updated version of the driver for the Atheros 9285.

Disabling Norton or uninstalling it using the special tool may be another option.
My System SpecsSystem Spec
16 May 2013   #8

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by chev65 View Post
You should go to the Windows update Center to see if they have a updated version of the driver for the Atheros 9285.
I just downloaded and installed updates, but they were the usual security updates with no new drivers.

Quote   Quote: Originally Posted by chev65 View Post
Disabling Norton or uninstalling it using the special tool may be another option.
I tried disabling every feature and activating silent mode, but that had no effect. I also tried resetting the firewall to default settings but that also had no effect.
My System SpecsSystem Spec
17 May 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by MarMar View Post
Quote   Quote: Originally Posted by chev65 View Post
You should go to the Windows update Center to see if they have a updated version of the driver for the Atheros 9285.
I just downloaded and installed updates, but they were the usual security updates with no new drivers.

Quote   Quote: Originally Posted by chev65 View Post
Disabling Norton or uninstalling it using the special tool may be another option.
I tried disabling every feature and activating silent mode, but that had no effect. I also tried resetting the firewall to default settings but that also had no effect.
Can you go into Device Manager under network adaptors, does the Atheros 9285 have an exclamation point after it? Have you tried to reinstall or update the driver from the HP site?

HP Support & Drivers | United States
My System SpecsSystem Spec
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 Wireless Network Connection "adapter is not connected"





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