Wireless Network Connection "adapter is not connected"


  1. Posts : 4
    Windows 7 Professional x64
       #1

    Wireless Network Connection "adapter is not connected"


    Hello,

    After functioning properly for a long time, my wireless internet has stopped functioning. I was watching youtube while installing the user software for a new wireless printer (Canon imageCLASS MF4800 Series) from a CD. I accidently hit the CD eject which interrupted the installation. I pushed the CD back in and resumed installation, which completed quickly and all the programs it installed worked fine. After my youtube video finished I noticed that I was no longer connected to the network the bottom right indicator thing said "Not connected, No connections available."

    When I try to make a network map from the control panel it says, "The adapter is not connected." I can connect to the network with an ethernet cable (into my modem) and I can also connect to the internet with a wired hotspot from my phone (via usb).

    I am pretty sure my modem is setup properly because it has worked with this computer for a long time and is currently working with a similar laptop (also HP, also Windows 7 Professional x64).

    I have looked around on the internet for fixes so I have tried disabling and enabling my "Wireless Network Connection" in the Control Panel\Network and Internet\Network Connections page, without success. I have also tried uninstalling the Network Adapter from the Device manager and then restarting my computer, without success. My network adapter drivers are also up to date (according to windows)

    Computer Info:
    HP ProBook 4530s
    Windows 7 Professional x64
    Qualcomm Atheros AR9285 802.11b/g/n WiFi Adapter

    Router Info:
    NetGear N900 Wireless Dual Band Gigabit Router
    WPA2-PSK [AES] security
    SSID Broadcast Enabled
      My Computer


  2. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #2

    It may help to reset the N900 Netgear router using the reset button on the side of the router. It's fairly typical for the wireless to go out while the wired connection will keep on working.

    It sometimes requires a 30-30-30 reset to fix the router. :)
    The 30-30-30 Hard Reset Rule for Routers
      My Computer


  3. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #3

    Thank you for your suggestion, however, the reset did not help. I believe it is an issue with the laptop since all other devices I have tried can use the wireless internet perfectly. My other computers also detect my neighbors WiFi, but the laptop in question doesn't even seem to check for wireless connections and says that there are no connections available.
      My Computer


  4. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #4

    MarMar said:
    Thank you for your suggestion, however, the reset did not help. I believe it is an issue with the laptop since all other devices I have tried can use the wireless internet perfectly. My other computers also detect my neighbors WiFi, but the laptop in question doesn't even seem to check for wireless connections and says that there are no connections available.

    Is there any type of third party anti virus software installed on this system?

    Can you post a screen shot of the ipconfig/all from this machine?
      My Computer


  5. uns
    Posts : 7
    Windows 7 Ultimate x64
       #5

    MarMar said:

    When I try to make a network map from the control panel it says, "The adapter is not connected."
    What color is wireless light ?

    White: An integrated wireless device, such as a
    wireless local area network (WLAN) device and/or a
    Bluetooth® device, is on.
    ● Amber: All wireless devices are off.
      My Computer


  6. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #6

    uns said:
    What color is wireless light ?
    The light is white (I have toggled it a few times with no change) but my computer seems to be acting as if it was turned off.

    chev65 said:
    Is there any type of third party anti virus software installed on this system?
    Yes, Norton 360

    chev65 said:
    Can you post a screen shot of the ipconfig/all from this machine?
    This is with my computer plugged into a router, and my wireless adapter is turned on but not connected (according to my connection manager)

    C:\windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Marius-HP
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi
    Adapter
    Physical Address. . . . . . . . . : 74-DE-2B-37-43-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 74-DE-2B-37-A0-D8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 10-1F-74-FC-64-FB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6d32:ae83:4bd0:47f6%10(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, May 15, 2013 3:40:46 PM
    Lease Expires . . . . . . . . . . : Thursday, May 16, 2013 3:40:45 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 185606004
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-45-4B-1B-10-1F-74-FC-64-FB

    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{7CB988B8-D51F-423F-88E5-9823B9F0DDAF}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{3FC1AC99-AF8A-48B7-9001-D18ECF7B09B7}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3cf7:3a9:3f57:fef7(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::3cf7:3a9:3f57:fef7%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{5C0228A9-F855-4AD9-82F2-E66E0805C57A}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
      My Computer


  7. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #7

    Well the connection looks good and you have a valid IP through Ethernet but that isn't the problem.

    There is a good chance that Norton may be causing this problem but we will go with the driver end of things first.

    You should go to the Windows update Center to see if they have a updated version of the driver for the Atheros 9285.

    Disabling Norton or uninstalling it using the special tool may be another option.
      My Computer


  8. Posts : 4
    Windows 7 Professional x64
    Thread Starter
       #8

    chev65 said:
    You should go to the Windows update Center to see if they have a updated version of the driver for the Atheros 9285.
    I just downloaded and installed updates, but they were the usual security updates with no new drivers.

    chev65 said:
    Disabling Norton or uninstalling it using the special tool may be another option.
    I tried disabling every feature and activating silent mode, but that had no effect. I also tried resetting the firewall to default settings but that also had no effect.
      My Computer


  9. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #9

    MarMar said:
    chev65 said:
    You should go to the Windows update Center to see if they have a updated version of the driver for the Atheros 9285.
    I just downloaded and installed updates, but they were the usual security updates with no new drivers.

    chev65 said:
    Disabling Norton or uninstalling it using the special tool may be another option.
    I tried disabling every feature and activating silent mode, but that had no effect. I also tried resetting the firewall to default settings but that also had no effect.
    Can you go into Device Manager under network adaptors, does the Atheros 9285 have an exclamation point after it? Have you tried to reinstall or update the driver from the HP site?

    HP Support & Drivers | United States
      My Computer


  10. Posts : 1
    Windows 7 Home Premium x64
       #10

    Had the same problem yesterday


    I had the same thing happen to me after I forced shutdown my computer. I Tried to reinstall the realtek driver I also tried system restore. I was able to open a part of my laptop and unplug the realtek device. then I turned my computer on plugged the realtek device back in restarted my computer several times then voila
    it worked!
      My Computer


 

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