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Windows 7: Internet not working with exception of Skype

07 Jun 2013   #1
GSutton

Windows 7 Ultimate x64
 
 
Internet not working with exception of Skype

Hello! As of late (Past week) I've been having problems with my internet. I cannot connect to any internet browsers or Steam, yet I can fully connect to Skype and still chat with my friends. I've tried looking up this problem, but none of the solutions seem to work. Could anybody help me with this?


My System SpecsSystem Spec
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07 Jun 2013   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Start at the beginning, see if there`s any problems in device manager.

Then right click on the network icon down in your lower right corner and choose troubleshoot problems.
My System SpecsSystem Spec
07 Jun 2013   #3
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Download the tool on a pc that could get on the net

Use a Flash Drive to move the DDS program from the working PC to the non working PC .

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Right-click the DDS icon on the Desktop choose Run as administrator to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

Don't zip the Attach.txt file
My System SpecsSystem Spec
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08 Jun 2013   #4
GSutton

Windows 7 Ultimate x64
 
 

Alright, here they are.


Attached Files
File Type: txt dds.txt (21.7 KB, 6 views)
File Type: txt attach.txt (7.5 KB, 7 views)
My System SpecsSystem Spec
08 Jun 2013   #5
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Running multiple anti virus software can be very problematic, McAfee, Avira, etc. can conflict with each other, after that you end up with unfixable connection problems.

If resetting TCP/IP and Winsock doesn't work then uninstalling the multiple A/V software's using the special uninstall tools would be my first choice.

To reset winsock and the TCP/IP stack run the following two commands one at a time typed into an elevated command prompt, hit Ok after each one then restart after running the commands.

netsh winsock reset catalog (reset winsock entries)

netsh int ip reset reset.log hit (reset TCP/IP stack)

How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
My System SpecsSystem Spec
08 Jun 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I recommend removing mcafee like chev65 insisted . Along with Advertising Center

Use Revo Uninstaller to remove Advertising Center

Download one of the two below that goes with your OS bit version

RevoUninstaller Free Version download For 32-bit OS
RevoUninstaller Pro 30-Day Trial Version download For 64-Bit Programs

Right-click Revo Uninstaller.exe choose run as administrator to run it.

From the list of programs double click on The Program to remove

When prompted if you want to uninstall click Yes.

Be sure the Advanced option is selected then click Next.

The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.

Once the program has searched for leftovers click Next.

Check/tick the bolded items only on the list then click Delete when prompted click on Yes and then on next. Put a check on any folders that are found and select delete when prompted select yes then on next

Once done click Finish.
My System SpecsSystem Spec
08 Jun 2013   #7
GSutton

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
I recommend removing mcafee like chev65 insisted . Along with Advertising Center

Use Revo Uninstaller to remove Advertising Center

Download one of the two below that goes with your OS bit version

RevoUninstaller Free Version download For 32-bit OS
RevoUninstaller Pro 30-Day Trial Version download For 64-Bit Programs

Right-click Revo Uninstaller.exe choose run as administrator to run it.

From the list of programs double click on The Program to remove

When prompted if you want to uninstall click Yes.

Be sure the Advanced option is selected then click Next.

The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.

Once the program has searched for leftovers click Next.

Check/tick the bolded items only on the list then click Delete when prompted click on Yes and then on next. Put a check on any folders that are found and select delete when prompted select yes then on next

Once done click Finish.
I don't use Mcafee at all. I use Avira. McAfee is just on my computer, it doesn't even run.
My System SpecsSystem Spec
08 Jun 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

It doesn't run but its still installed .

Might want to uncheck everything but your antivirus inside msconfig startup tab .

Click on type msconfig inside Search programs and files search box press enter when you see msconfig under Programs (1) . If you get a User Access Control window click on the Yes button . On the System Configuration window click on the Startup tab . Uncheck everything but the Antivirus . Click Apply then OK buttons . Click Exit without restart and restart manually .

You don't need things running when the PC starts . Slows the PC down .
My System SpecsSystem Spec
08 Jun 2013   #9
GSutton

Windows 7 Ultimate x64
 
 

Which antivirus, Avira or McAfee?
My System SpecsSystem Spec
08 Jun 2013   #10
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Uncheck McAfee . Remove McAfee using the removal tool

Removal Tool download

Drag MCPR from the Downloads folder to your Desktop

Right-click MCPR.exe, and select Run as administrator

On the User Account Control dialog box, click on Yes button

At the McAfee Software Removal screen, click Next

At the End User License Agreement (EULA) dialog box, click Next to accept the agreement.
My System SpecsSystem Spec
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 Internet not working with exception of Skype




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