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Windows 7: Help! Unidentified Network Internet Access Problem

09 Jun 2013   #11
DariaMM

Windows 7 Home Premium 64bit
 
 

I disabled the firewall. Now the Windows Network Diagnostics tells me that "Wireless Network Connection" doesn't have a valid IP configuration. Any further ideas?

Thanks.


My System SpecsSystem Spec
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09 Jun 2013   #12
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

The reason why your wireless doesn't have a IP is cause its not connected to any wireless networks .

Can you open up command prompt click on the button type CMD inside Search programs and files and press Enter

Type this command

ipconfig /all > %Userprofile%\Desktop\IPconfig.txt


Upload the IPconfig txt file should be located on your desktop
My System SpecsSystem Spec
09 Jun 2013   #13
DariaMM

Windows 7 Home Premium 64bit
 
 

Here you go.

Thank you.


Attached Files
File Type: txt IPconfig.txt (3.0 KB, 7 views)
My System SpecsSystem Spec
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09 Jun 2013   #14
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

I do see the default gateway IP is missing from the log
My System SpecsSystem Spec
09 Jun 2013   #15
DariaMM

Windows 7 Home Premium 64bit
 
 

I have to say that I'm lost now. I don't really understand how networks work. What do I do next?

I know I can manually address, subnet mask + default gateway in TCP/IPv4. The default gateway is blank but I can get a default gateway from my roommate who is connected to the network. Is it the same for me? And I don't know what DNS server to input.
My System SpecsSystem Spec
09 Jun 2013   #16
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets take a look at something

Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.

Right-click the Wireless connection , and then click Properties. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the Networking tab. Click on Internet Protocol Version 4 (TCP/IPv4) , and then click Properties.

Make sure these are chosen
  • Obtain an IP address automatically
  • Obtain DNS server address automatically, and then click OK.

Lets go ahead and uninstall McAfee and restart the PC then install MSE . I think your McAfee is stopping you from doing things . Use Programs and Features to remove McAfee and then use MCPR.exe to double check if its been removed
My System SpecsSystem Spec
10 Jun 2013   #17
DariaMM

Windows 7 Home Premium 64bit
 
 

Hi VistaKing. Thanks for all the help so far.

I am about to uninstall McAfee and see if that solves my problem.

Before that though, I have a new window that pops up first thing in windows upon start-up. It's for Cisco Systems VPN Client 5.0.07.0290 and it says: The feature you are trying to use is on a network resource that is unavailable. I believe it started popping up after I ran the AdwCleaner yesterday. Any idea why and if this affects my ability to connect to wifi?
My System SpecsSystem Spec
10 Jun 2013   #18
DariaMM

Windows 7 Home Premium 64bit
 
 

I uninstalled McAfee and ran the the removal software.

The problem of not being able to access the internet still remains

I also still get the pop-up window for the Cisco Systems VPN Client. It asks to provide an alternate path to a folder containing the installation package "vpnclient_setup.msi". Not sure if this is relevant.
My System SpecsSystem Spec
10 Jun 2013   #19
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

try this

Go to network sharing center and manage adapters (left panel)

Disable Wireless LAN adapter Wireless Network Connection 2

I recently updated my Bluetooth drivers and a new connection showed up for Bluetooth (it's acutally a combo adpater for 802.11 and BT).


Quote:
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-5E-EE-59-7C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
You might also look at this post in this thread

As I understand it, the Virtual Wifi is used to create ad-hoc network to use as a hoptspot. Not sure why it showed up on my PC, but stopping and disallowing it worked for me.
My System SpecsSystem Spec
10 Jun 2013   #20
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Cisco Systems VPN Client is usually used for enterprises to get to their domain away from their work PC . If you don't use VPN you may uninstall it under Programs and Features

Click on the start button type Programs and features hit the <ENTER> button locate the Cisco Systems VPN Client . Click on Cisco Systems VPN Client and hit uninstall .
My System SpecsSystem Spec
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 Help! Unidentified Network Internet Access Problem




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