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Windows 7: cant connect to the wifi but the internet still works?

14 Jun 2013   #1
lopez101

windows 7 home premium 32bit
 
 
cant connect to the wifi but the internet still works?

Lately i cant connect to the wifi but is says it does connect. My desktop that is connected with a cable to the router still works fine but everytime i get on like my iphone, laptop, and xbox it cant. It dosent get any internet but it says it has wifi im really not sure what to do im not so good with all this stuff so please help my iphone connects to the wifi it has the bars but it dosent whave internet same with the laptop and the xbox it has been like this for 3-4 days now


My System SpecsSystem Spec
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14 Jun 2013   #2
strollin

W7 Ult desktop, W8.1 laptop, W8.1 tablet, Win 10 TP VM
 
 

The first thing you should try is to reboot your router by powering it off, wait 20-30 seconds, then power it back up. This is especially true if those devices that don't connect now, connected fine in the past.
My System SpecsSystem Spec
14 Jun 2013   #3
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi lopez101, welcome to 7F!

strollin, offers a good suggestion.

It could also be, your devices may have lost their Security Key's (case sensitive) which the reboot may fix.

If not you will have to go into your wi-fi router settings and find it. Then enter it, into the appropriate setting on your devices.
Our wi-fi router has a 16 character alphanumeric key.

I would offer more insight, but we will need to know what devices, and router you are working with.

Is it all three or just the iphone?
My System SpecsSystem Spec
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14 Jun 2013   #4
lopez101

windows 7 home premium 32bit
 
 

its all three ive tried rebooting it didnt help
My System SpecsSystem Spec
15 Jun 2013   #5
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Have you tried checking the security settings for your three devices to see if they have an entry for the security key?

If you want further help you will have to provide the make and model of those three, plus the make and model of the router you are using.
That will allow me, and or other members to know exactly what devices you are using and the steps needed to help you find and apply the key to your three devices.
My System SpecsSystem Spec
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 cant connect to the wifi but the internet still works?




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