Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet drops for browsers/Steam/AVG but Skype still works


21 Jun 2013   #1

Windows 7 Professional 64-bit
 
 
Internet drops for browsers/Steam/AVG but Skype still works

The internet randomly stops working for browsers (IE, Chrome) but Skype always works. The outages will last for about 5 minutes or so. During these outages, the Store section of Steam also does not display anything and AVG cannot update.

So in other words, everything but Skype will periodically refuse to connect to the internet for a short while then just as randomly start working again.

Any ideas?

Thanks!

My System SpecsSystem Spec
.

21 Jun 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

FriendOfDog welcome to SevenForums

Run the two programs below

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply


Click here AdwCleaner

Click on Download Now button

Save to the Desktop

Right-click on AdwCleaner.exe and choose Run as administrator

Click the Search button

Upload the AdwCleaner[Rn].txt in your reply.

Note   Note
The log file is at C:\AdwCleaner[Rn].txt
My System SpecsSystem Spec
21 Jun 2013   #3

Windows 7 Professional 64-bit
 
 

Here they are...


Attached Files
File Type: txt attach.txt (8.5 KB, 1 views)
File Type: txt dds.txt (13.2 KB, 2 views)
File Type: txt AdwCleaner[R3].txt (1.0 KB, 1 views)
My System SpecsSystem Spec
.


21 Jun 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run AdwCleaner again

Right-click on AdwCleaner.exe and choose

Click on Delete and confirm the prompt.

Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download and run the tool below

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64
  • Drag the FRST64.exe file from the Downloads folder to the Desktop
  • Right click on FRST64.exe and choose
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.

  • FRST will let you know when the scan is complete and has written the FRST.txt to file
  • Note   Note
    The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

  • Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)
My System SpecsSystem Spec
21 Jun 2013   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by FriendOfDog View Post
The internet randomly stops working for browsers (IE, Chrome) but Skype always works. The outages will last for about 5 minutes or so. During these outages, the Store section of Steam also does not display anything and AVG cannot update.

So in other words, everything but Skype will periodically refuse to connect to the internet for a short while then just as randomly start working again.

Any ideas?

Thanks!
Why not start by removing AVG as it's by far the most likely suspect here.

Uninstalling AVG 2012 | FAQ | AVG Worldwide
My System SpecsSystem Spec
21 Jun 2013   #6

Windows 7 Professional 64-bit
 
 

Okay, it's all here.

I was looking at Addition.txt. There's a lot of stuff pertaining to Steam and FalloutNV. I removed Steam and all games/backup data from my computer last week for unrelated reasons. (This was before I posted on Seven Forums but after my internet problems started.)


Attached Files
File Type: txt FRST.txt (22.2 KB, 2 views)
File Type: txt Addition.txt (19.4 KB, 2 views)
File Type: txt AdwCleaner[S1].txt (1.0 KB, 1 views)
My System SpecsSystem Spec
21 Jun 2013   #7

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Update Malwarebytes and run a FULL scan
My System SpecsSystem Spec
21 Jun 2013   #8

Windows 7 Professional 64-bit
 
 

Updated Malwarebytes, did a full scan, nothing found. Log is attached.


Attached Files
File Type: txt mbam-log-2013-06-22 (10-36-15).txt (1.8 KB, 1 views)
My System SpecsSystem Spec
21 Jun 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Lets see what the online scanner shows


On
Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
On or
Click on http://download.eset.com/special/eos...taller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on choose on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
My System SpecsSystem Spec
22 Jun 2013   #10

Windows 7 Professional 64-bit
 
 

Got it.
All done, see attached.


Attached Files
File Type: txt ESETScan.txt (1,017 Bytes, 2 views)
My System SpecsSystem Spec
Reply

 Internet drops for browsers/Steam/AVG but Skype still works




Thread Tools



Similar help and support threads for2: Internet drops for browsers/Steam/AVG but Skype still works
Thread Forum
No internet connection but Skype works Browsers & Mail
I can access the internet through Skype/Steam but not through browsers Browsers & Mail
Internet is connected, everything works except browsers Network & Sharing
Why does Tor internet and skype work but not my normal browsers? Network & Sharing
Internet browsers don't work' but Skype works fine Network & Sharing
Internet works but not browsers Browsers & Mail
Skype works but Browsers don't. Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:55 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33