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Windows 7: Problem connecting to office network


30 Jun 2013   #1

Windows 7 Enterprise 64 bit
 
 
Problem connecting to office network

Hello,

I have a desktop computer (Dell Optiplex GX520). It has intermittent connections to the company network. Means that when I open a page like google, etc etc from the browser, the connection does not last long. It breaks in between.

I tried pinging to other computers on the network, it can ping. And from other computers, I can ping my computer also.

These are the output for ipconfig and routing table :

Output for ipconfig :

Code:
 
C:\Documents and Settings\Administrator>ipconfig
Windows IP Configuration

Ethernet adapter Local Area Connection:
        Connection-specific DNS Suffix  . : persistent.co.in
        IP Address. . . . . . . . . . . . : 10.211.51.19
        Subnet Mask . . . . . . . . . . . : 255.255.252.0
        Default Gateway . . . . . . . . . : 10.211.48.1
C:\Documents and Settings\Administrator>
Output for the routing table :

Code:
 
C:\Documents and Settings\Administrator>route PRINT
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 14 22 2f 1f 49 ...... Broadcom NetXtreme 57xx Gigabit Controller - Pac
ket Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      10.211.48.1    10.211.51.19       10
      10.211.48.0    255.255.252.0     10.211.51.19    10.211.51.19       10
     10.211.51.19  255.255.255.255        127.0.0.1       127.0.0.1       10
   10.255.255.255  255.255.255.255     10.211.51.19    10.211.51.19       10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1       1
        224.0.0.0        240.0.0.0     10.211.51.19    10.211.51.19       10
  255.255.255.255  255.255.255.255     10.211.51.19    10.211.51.19       1
Default Gateway:       10.211.48.1
===========================================================================
Persistent Routes:
  None
C:\Documents and Settings\Administrator>
What could be the cause for the problem?

My System SpecsSystem Spec
.

01 Jul 2013   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hi there,

If you are getting disconnected using the Internet connection, the issue might be due to low subscribed bandwidth or others in your network are heavily utilizing the bandwidth. Yes, you are able to ping another computer, but this is not related to the internet issue.

Are you part of the IT Department? If not, you might want to contact them and ask for assistance.
My System SpecsSystem Spec
03 Jul 2013   #3

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by nichy View Post
Hello,

I have a desktop computer (Dell Optiplex GX520). It has intermittent connections to the company network. Means that when I open a page like google, etc etc from the browser, the connection does not last long. It breaks in between.

I tried pinging to other computers on the network, it can ping. And from other computers, I can ping my computer also.

These are the output for ipconfig and routing table :

Output for ipconfig :

Code:
 
C:\Documents and Settings\Administrator>ipconfig
Windows IP Configuration

Ethernet adapter Local Area Connection:
        Connection-specific DNS Suffix  . : persistent.co.in
        IP Address. . . . . . . . . . . . : 10.211.51.19
        Subnet Mask . . . . . . . . . . . : 255.255.252.0
        Default Gateway . . . . . . . . . : 10.211.48.1
C:\Documents and Settings\Administrator>
Output for the routing table :

Code:
 
C:\Documents and Settings\Administrator>route PRINT
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 14 22 2f 1f 49 ...... Broadcom NetXtreme 57xx Gigabit Controller - Pac
ket Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      10.211.48.1    10.211.51.19       10
      10.211.48.0    255.255.252.0     10.211.51.19    10.211.51.19       10
     10.211.51.19  255.255.255.255        127.0.0.1       127.0.0.1       10
   10.255.255.255  255.255.255.255     10.211.51.19    10.211.51.19       10
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1       1
        224.0.0.0        240.0.0.0     10.211.51.19    10.211.51.19       10
  255.255.255.255  255.255.255.255     10.211.51.19    10.211.51.19       1
Default Gateway:       10.211.48.1
===========================================================================
Persistent Routes:
  None
C:\Documents and Settings\Administrator>
What could be the cause for the problem?
Hi nichy,

In addition to what 2xg suggested: Pinging IP address over the network would only check the LAN connectivity but not the connectivity to the internet.

Does the other systems on the network works fine on the internet. You should also try booting to safe mode with networking following the steps below:

Safe Mode

Hope it helps.
My System SpecsSystem Spec
.


11 Jul 2013   #4

Windows 7 Enterprise 64 bit
 
 

Today I spent some time to monitor the network again. What I did was :

1) Use the existing LAN cable and connect to the same LAN port.
2) Open browsers (e.g Amazon.com & youtube.com) and left them on for the whole office day.

What I noticed was there was no intermittent connection (no breakage in internet connection).

So I believe what 2xg suggested was correct (the internet usage was high, while the bandwidth was low).

I even tried to access unix servers through putty. I could access without problems.
My System SpecsSystem Spec
11 Jul 2013   #5
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Affirmative, that's more likely the case.
Quote   Quote: Originally Posted by nichy View Post
Today I spent some time to monitor the network again. What I did was :

1) Use the existing LAN cable and connect to the same LAN port.
2) Open browsers (e.g Amazon.com & youtube.com) and left them on for the whole office day.

What I noticed was there was no intermittent connection (no breakage in internet connection).

So I believe what 2xg suggested was correct (the internet usage was high, while the bandwidth was low).

I even tried to access unix servers through putty. I could access without problems.
My System SpecsSystem Spec
12 Jul 2013   #6

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by nichy View Post
Today I spent some time to monitor the network again. What I did was :

1) Use the existing LAN cable and connect to the same LAN port.
2) Open browsers (e.g Amazon.com & youtube.com) and left them on for the whole office day.

What I noticed was there was no intermittent connection (no breakage in internet connection).

So I believe what 2xg suggested was correct (the internet usage was high, while the bandwidth was low).

I even tried to access unix servers through putty. I could access without problems.
Hi nichy,

Its great to hear it is working fine now. Heavy traffic on the network with low bandwidth causes the system to intermittently disconnect from the internet.

If you have any queries in future feel free to contact us.
My System SpecsSystem Spec
Reply

 Problem connecting to office network




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