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Windows 7: I can't access internet problem

03 Jul 2013   #1
mita11

Windows 7 Professional x64
 
 
I can't access internet problem

I have wireless at my home and everything worked perfectly until yesterday afternoon. Internet icon at the task bar shows me that I'm connected to the network, when I do the ping test in cmd, everything works fine, it has a connection to the Internet, when I connect to wireless on my phone it works fine too, at the other computers that I have internet works, just doesn't work at this one computer, I even tried to "host" internet via my phone (portable hotspot and USB tethering), but no results (even on the phone all works perfectly). I guess the problem is somewhere in my computer but can not figure out what it is. Do you happen to have any idea what could cause the problem? I even tried to uninstall drivers for my network adapter, reboot PC and to let it install again, disable all firewalls, flush dns, and again, no results.


My System SpecsSystem Spec
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03 Jul 2013   #2
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Firstly, could you please follow this post so that we can see your Network configuration for the computer that is unable to connect to the internet - Network Posting Tips

Many Thanks for your Co-Operation,
Josh!
My System SpecsSystem Spec
03 Jul 2013   #3
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

I see you are using Google's Public DNS servers. While this should not be the cause could you please click on 'Obtain Automatically' in the TCP/IPv4 settings for your device

See this on how to access TCP/IP settings - DNS Addressing - How to Change in Windows 7

It may be possible that your computer is having issues resolving DNS names. Are you able to provide a screenshot or tell us the error message when you try to connect to the internet? This can help us narrow down your problem

Many Thanks,
Josh!
My System SpecsSystem Spec
.

03 Jul 2013   #4
mita11

Windows 7 Professional x64
 
 

Here is the screenshot of ipconfig


Attached Thumbnails
I can't access internet problem-image.png  
My System SpecsSystem Spec
03 Jul 2013   #5
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Please follow the same steps as stated above
My System SpecsSystem Spec
03 Jul 2013   #6
mita11

Windows 7 Professional x64
 
 

I tried before to set up DNS to 'Obtain Automatically', but again nothing was changed
In Chrome I get "This webpage is not available" error, in Firefox I get 'Unable to connect' error and in IE I get 'this page cannot be displayed' error
My System SpecsSystem Spec
03 Jul 2013   #7
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Could you please try in Safe mode With Networking (Option One) - Safe Mode

This will see if there are any third party applications which could affect the connection. You said you have pinged using cmd - What did you ping? Was a website or a device on your network? If a device could you please do

Code:
 ping www.google.co.uk
and then try :

Code:
tracert www.google.co.uk
Please post back your results of these

Josh
My System SpecsSystem Spec
03 Jul 2013   #8
mita11

Windows 7 Professional x64
 
 

I pinged google.com and IPs of devices in my network. Now I will try to open in Safe Mode and do trecert and ping again and I will post screenshots then.
My System SpecsSystem Spec
03 Jul 2013   #9
mita11

Windows 7 Professional x64
 
 

Yes, it works in Safe Mode, but I can't figure out what program is blocking access, but I doubt that this problem has something to do with program "Hide My IP", I downloaded it several days ago just to see how it forks and what it affects. And since then my browsing speed was slowing down until access was completely blocked. I uninstaled that program but I supose that it left some kind of trace in my copmuter


Attached Images
I can't access internet problem-ping.png 
My System SpecsSystem Spec
03 Jul 2013   #10
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Your machine isn't able to find a route to the internet and is calling webpages from cache. Could you please ping 192.168.1.1 - Do you receive a response?

Also could you please complete a system restore to a point before the Hide my IP was installed and when you didn't have this issue - System Restore
My System SpecsSystem Spec
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