I can't access internet problem

Page 1 of 3 123 LastLast

  1. Posts : 20
    Windows 7 Professional x64
       #1

    I can't access internet problem


    I have wireless at my home and everything worked perfectly until yesterday afternoon. Internet icon at the task bar shows me that I'm connected to the network, when I do the ping test in cmd, everything works fine, it has a connection to the Internet, when I connect to wireless on my phone it works fine too, at the other computers that I have internet works, just doesn't work at this one computer, I even tried to "host" internet via my phone (portable hotspot and USB tethering), but no results (even on the phone all works perfectly). I guess the problem is somewhere in my computer but can not figure out what it is. Do you happen to have any idea what could cause the problem? I even tried to uninstall drivers for my network adapter, reboot PC and to let it install again, disable all firewalls, flush dns, and again, no results.
      My Computer


  2. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #2

    Firstly, could you please follow this post so that we can see your Network configuration for the computer that is unable to connect to the internet - Network Posting Tips

    Many Thanks for your Co-Operation,
    Josh! :)
      My Computer


  3. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #3

    I see you are using Google's Public DNS servers. While this should not be the cause could you please click on 'Obtain Automatically' in the TCP/IPv4 settings for your device

    See this on how to access TCP/IP settings - DNS Addressing - How to Change in Windows 7

    It may be possible that your computer is having issues resolving DNS names. Are you able to provide a screenshot or tell us the error message when you try to connect to the internet? This can help us narrow down your problem

    Many Thanks,
    Josh! :)
    Last edited by Shadowjk; 03 Jul 2013 at 08:08. Reason: Added Tutorial
      My Computer


  4. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #4

    Here is the screenshot of ipconfig
    Attached Thumbnails Attached Thumbnails I can't access internet problem-image.png  
      My Computer


  5. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #5

    Please follow the same steps as stated above :)
      My Computer


  6. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #6

    I tried before to set up DNS to 'Obtain Automatically', but again nothing was changed :)
    In Chrome I get "This webpage is not available" error, in Firefox I get 'Unable to connect' error and in IE I get 'this page cannot be displayed' error :)
      My Computer


  7. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #7

    Could you please try in Safe mode With Networking (Option One) - Safe Mode

    This will see if there are any third party applications which could affect the connection. You said you have pinged using cmd - What did you ping? Was a website or a device on your network? If a device could you please do

    Code:
     ping www.google.co.uk
    and then try :

    Code:
    tracert www.google.co.uk
    Please post back your results of these :)

    Josh
      My Computer


  8. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #8

    I pinged google.com and IPs of devices in my network. Now I will try to open in Safe Mode and do trecert and ping again and I will post screenshots then. :)
      My Computer


  9. Posts : 20
    Windows 7 Professional x64
    Thread Starter
       #9

    Yes, it works in Safe Mode, but I can't figure out what program is blocking access, but I doubt that this problem has something to do with program "Hide My IP", I downloaded it several days ago just to see how it forks and what it affects. And since then my browsing speed was slowing down until access was completely blocked. I uninstaled that program but I supose that it left some kind of trace in my copmuter :)
    Attached Thumbnails Attached Thumbnails I can't access internet problem-ping.png  
      My Computer


  10. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #10

    Your machine isn't able to find a route to the internet and is calling webpages from cache. Could you please ping 192.168.1.1 - Do you receive a response?

    Also could you please complete a system restore to a point before the Hide my IP was installed and when you didn't have this issue - System Restore
      My Computer


 
Page 1 of 3 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:09.
Find Us