Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: No internet access

08 Jul 2013   #1
Rosco2382

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
No internet access

I am having an issue with a PC. I can ping the IP address of the computer, but it has no internet access. I can't access the computer with \\192.168.1.83, though. When i run the troubleshooter, I get "A problem is preventing troubleshooter from starting". I have did all fixes that microsoft gives to help fixt the error 0x80070490. I have ran SFC as well but it states errors can't be fixed. I also tried a automatic repair. I will attach my CBS log, hoping someone can read it and advise on what to do next.


My System SpecsSystem Spec
.
08 Jul 2013   #2
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Could you please follow this tutorial and upload your ipconfig as this can help us determine what the potential cause may be - Network Posting Tips

Can I also ask you to run a full system scan with your A/V as well as a scan with malwarebytes just to ensure that your machine is clear from infection - Malwarebytes : Free anti-malware download

Many Thanks,
Josh!
My System SpecsSystem Spec
08 Jul 2013   #3
Rosco2382

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I guess I should have said, i also ran Malware bytes and AV programs as well. They only found spyware, 4 files in total I believe. I also downloaded that .bat file as well


Attached Thumbnails
-capture.jpg  
My System SpecsSystem Spec
.

08 Jul 2013   #4
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

It would appear that you are using public DNS servers. Could you please temporarily replace these with the following DNS servers to test internet connectivity:

Primary: 8.8.8.8

Alternate: 8.8.4.4

Many Thanks,
Josh!
My System SpecsSystem Spec
08 Jul 2013   #5
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Also, are you able to ping 192.168.1.254?

Code:
ping 192.168.1.254
Enter the above in a command prompt

Josh
My System SpecsSystem Spec
08 Jul 2013   #6
Rosco2382

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes I can ping my router and any pc on the network. I can not remote into it or see the HDD when I navigate to it. I can also ping that PC from the one I am posting on.

I used the google DNS as well and still no internet.
My System SpecsSystem Spec
08 Jul 2013   #7
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

This may be caused by a firewall issue or a third party application. Could you please disable your firewall on the machine and then test internet connectivity? If that doesn't work then please boot the machine in Safe mode With Networking and test internet connectivity

To do so please follow this tutorial (Option One only) - Safe Mode

Please replace all references of Safe Mode with Safe Mode with Networking

Many Thanks,
Josh!
My System SpecsSystem Spec
08 Jul 2013   #8
Rosco2382

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I disabled the firewall, logged into safe mode with networking and still no internet access. I still can't run the troubleshooter. Any other suggestions?
My System SpecsSystem Spec
08 Jul 2013   #9
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Hmm, There are still a couple of potential causes. Either your IP address stack is not correctly configured (Has the machine ever been able to connect to the internet using the static Address stack listed?)

Or your system may be corrupt, I have asked to see if someone can review your logs this could take a while however please be paitent...

Josh
My System SpecsSystem Spec
08 Jul 2013   #10
Rosco2382

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yeah, it was working last week, we had a terrible storm and it knocked our power out for a few days. Since then, it hasn't been able to connect to the internet.
My System SpecsSystem Spec
Reply

 No internet access




Thread Tools




Similar help and support threads
Thread Forum
Unidentified network access No internet access in windows 7
I have had my laptop for around a year and a half now, I've never had one single issue. I moved into a new house in August with 4 different roommates, we all have windows computers, tablets, xboxs phones ect.. For 3 months my computer worked 100 percent never had an issue with the internet, and...
Network & Sharing
Dial Up ICS Error:Access Type No Internet Access With Yellow Triangle
Hi, i am a newbie when it comes to Windows networking particularly Internet Connection Sharing (ICS). A week ago i turned my Win 7 HP Laptop into wireless router which is on EVDO 3G dial up using the windows (ICS) to connect my second Win 7 Dell laptop which was successful. Unfortunately, i...
Network & Sharing
Frequent internet access dropping - "Limited Internet Access"
First things first, these are my computer specs. Operating system: Windows 7 Ultimate 64 bit System Manufacturer: Gigabyte Technology System model: GA-770TA-UD3 BIOS: Award Modular BIOS v6.00PG Processor: AMD Phenom II X4 955 Processor...
Network & Sharing
Frequent internet access dropping - "Limited Internet Access"
First things first, these are my computer specs. Operating system: Windows 7 Ultimate 64 bit System Manufacturer: Gigabyte Technology System model: GA-770TA-UD3 BIOS: Award Modular BIOS v6.00PG Processor: AMD Phenom II X4 955 Processor ~3.2GHz Memory: 4096MB RAM Display: ATI Radeon HD...
Network & Sharing
Internet Access = Can't browse / No Internet Access = Nice Browsing ??
When my computer says Internet Access, I am having trouble browsing. Most pages do not load. Right now, It says no internet access for over 15 minutes and I am able to brose so much better and still going on downloading around 400 kb/s. How can this be? Why would it be? (I am on a wired...
Network & Sharing
Win7 x64 Crashes on Internet Access or File Access
Hi all, So i'm writing this from Safe Mode with Networking as that seems to be the only way to keep the system stable. I was working on my computer last night with zero problems. I shut it down and then today I have the following symptoms. Once i boot, i can open folders on the desktop and...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:56.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App