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Windows 7: Cannot access internet wired or wireless

28 Jul 2013   #11
tomerello

Windows 7 Professional 64bit
 
 

Can you ping 10.0.0.1 ?
Can you ping 8.8.8.8 ?
Can you ping google.se ?


My System SpecsSystem Spec
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29 Jul 2013   #12
mehoop1506

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 

Yes, Can ping 10.0.0.1 but cannot ping the other 2
My System SpecsSystem Spec
29 Jul 2013   #13
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

You are showing a valid IP on the ipconfig/all.

I searched around on this TG862.

Apparently it has problems working with certain Windows machines. From what I have read upgrading or changing to a different model of modem can fix this problem. I personally would go with a standard modem + an actual router instead of one of these modem/router combo units. Even one of the Comcast tech guys had this problem.

You can read about this rather strange problem with the TG862 in the link below.
Comcast Arris TG862 Gateway modem+router Won’t connect to ASUS X401A Mini-Laptop | CodeSlayer2010 : Slaying Code 24x7!
My System SpecsSystem Spec
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29 Jul 2013   #14
mehoop1506

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 

Got the problem fixed. In the modem page there is a place for Parental Controls and the problem computer was disabled as a trusted computer. Changing it to enabled as a trusted computer, it now works fine. Thanks for all your help. The Modem was an Arris 862 GW/CT from Comcast.
My System SpecsSystem Spec
29 Jul 2013   #15
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Good job !
My System SpecsSystem Spec
Reply

 Cannot access internet wired or wireless




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