Cannot access internet wired or wireless

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  1. tomerello
    Posts : 73
    Windows 7 Professional 64bit
       New #11

    Can you ping 10.0.0.1 ?
    Can you ping 8.8.8.8 ?
    Can you ping google.se ?
      My Computer
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  3. mehoop1506
    Posts : 13
    Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
    Thread Starter
       New #12

    Yes, Can ping 10.0.0.1 but cannot ping the other 2
      My Computer
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  4. chev65
    Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       New #13

    You are showing a valid IP on the ipconfig/all.

    I searched around on this TG862.

    Apparently it has problems working with certain Windows machines. From what I have read upgrading or changing to a different model of modem can fix this problem. I personally would go with a standard modem + an actual router instead of one of these modem/router combo units. Even one of the Comcast tech guys had this problem.

    You can read about this rather strange problem with the TG862 in the link below.
    Comcast Arris TG862 Gateway modem+router Won’t connect to ASUS X401A Mini-Laptop | CodeSlayer2010 : Slaying Code 24x7!
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  6. mehoop1506
    Posts : 13
    Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
    Thread Starter
       New #14

    Got the problem fixed. In the modem page there is a place for Parental Controls and the problem computer was disabled as a trusted computer. Changing it to enabled as a trusted computer, it now works fine. Thanks for all your help. The Modem was an Arris 862 GW/CT from Comcast.
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  7. linnemeyerhere
    Posts : 11,424
    Windows 7 Ultimate 64
       New #15

    Good job !
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