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Windows 7: Cannot access internet wired or wireless


27 Jul 2013   #1

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 
Cannot access internet wired or wireless

I have 3 computers hooked to my network (1 wireless) all working and have internet services. I have another one with a fresh install of Win 7 Home Premium that I cannot get on the Internet with. I can see all of my computers in windows explorer and can ping all of them but cannot get on the internet with the new one. I have compared all Ipconfigs and they all seem to be about the same. I cannot hookup wired or wireless with the one. Nothing yellowed in the Device Manage except modem that I do not use. Comcast Cable Modem/Router Arris TC862. Any help would be appreciated.


My System SpecsSystem Spec
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27 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Have you unplugged for 30 seconds and reset all your devices?
My System SpecsSystem Spec
27 Jul 2013   #3

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 

I have done that many times after reading possible fixes and then restarting and still have the same problem. I have called Comcast and they even reset my modem/router for me, still nothing happening.
My System SpecsSystem Spec
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27 Jul 2013   #4

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by mehoop1506 View Post
I have done that many times after reading possible fixes and then restarting and still have the same problem. I have called Comcast and they even reset my modem/router for me, still nothing happening.
If you can post a screen shot of the ipconfig/all from this machine I can have a look at it.
My System SpecsSystem Spec
27 Jul 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

On the new fresh install have you loaded the LAN and all mobo drivers?
My System SpecsSystem Spec
27 Jul 2013   #6

Windows 7 Home premium 64bit SP1
 
 

I think your probably missing drivers check the manufactures site for Ethernet and wireless drivers with your spare pc then put them on a USB to transfer and install.
My System SpecsSystem Spec
28 Jul 2013   #7

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 

My wireless is a usb plug in Wireless N AirLink 101 and I did load the drivers for it. It show that I have wireless connections available and I put the pass phrase in and then it says Windows was unable to connect to wireless network.
My System SpecsSystem Spec
28 Jul 2013   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by mehoop1506 View Post
My wireless is a usb plug in Wireless N AirLink 101 and I did load the drivers for it. It show that I have wireless connections available and I put the pass phrase in and then it says Windows was unable to connect to wireless network.
If you can see the other wireless connections in the area that means the driver is installed. Of course there could be a better driver. Be sure and check is caps are on or not for the password and you should be set up to use WPA2 with AES security.

I'd like to see the ipconfig/all so I can see what isn't right with your particular connection.
My System SpecsSystem Spec
28 Jul 2013   #9

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 

How can I copy the ipconfig file so I can post it here?
My System SpecsSystem Spec
28 Jul 2013   #10

Windows 7 Professional 32 bit & Windows 7 Professional 64 Bit
 
 

This is the ipconfig /all from Win 7 Home Premium

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Moose>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Moose-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-0C-F1-CF-DE-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2601:d:9e80:1c7:bc56:8436:d237:5eac(Preferred)
Temporary IPv6 Address. . . . . . : 2601:d:9e80:1c7:d5c8:9c04:e2bc:246b(Preferred)
Link-local IPv6 Address . . . . . : fe80::bc56:8436:d237:5eac%14(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.8(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 28, 2013 7:18:05 PM
Lease Expires . . . . . . . . . . : Sunday, August 04, 2013 7:18:05 PM
Default Gateway . . . . . . . . . : fe80::21d:d5ff:fe0c:ebf1%14
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 318770417
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-85-B4-5E-00-0C-F1-CF-DE-FC

DNS Servers . . . . . . . . . . . : 2001:558:feed::1
2001:558:feed::2
75.75.75.75
75.75.76.76
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Airlink101 Wireless N USB Adapter
Physical Address. . . . . . . . . : 00-21-2F-3B-46-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.il.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{9A4EE8F6-47C7-49E1-AE04-A0F91A355439}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Moose>
My System SpecsSystem Spec
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 Cannot access internet wired or wireless




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