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Windows 7: bluetooth file transfer problem appdata/user/temp

15 Aug 2013   #1
bigmoxy1

windows 7 ultimate 32bit
 
 
bluetooth file transfer problem appdata/user/temp

hi all

i have a new dell latitude E6230 and have just installed the wireless bluetooth 380 module 6.5.4000,a02

when i send the file from my blackberry the file appears in the C:\Users\000000\AppData\Local\Temp location and not in my desired location (bluetooth exchange folder) i have specified the destination folder in both bluetooth and device setting locations with no effect, they still go to to C:\Users\000000\AppData\Local\Temp

does anybody have any idea how this can be fixed!!!!!!!!!!!!!!!!!!

apreciation in advance


My System SpecsSystem Spec
.
15 Aug 2013   #2
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by bigmoxy1 View Post
hi all

i have a new dell latitude E6230 and have just installed the wireless bluetooth 380 module 6.5.4000,a02

when i send the file from my blackberry the file appears in the C:\Users\000000\AppData\Local\Temp location and not in my desired location (bluetooth exchange folder) i have specified the destination folder in both bluetooth and device setting locations with no effect, they still go to to C:\Users\000000\AppData\Local\Temp

does anybody have any idea how this can be fixed!!!!!!!!!!!!!!!!!!

apreciation in advance
Hi bigmoxy1,

Welcome to Seven forums.

You should be able to change the default location of the default folder from the software itself. And if it still stores the received files in the wrong directory then you should remove the drivers and then download them from the link below:

http://downloads.dell.com/FOLDER0133...1.4000_A02.EXE

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
16 Aug 2013   #3
bigmoxy1

windows 7 ultimate 32bit
 
 

hi sandeep

thanks for the info. tried to download and reinstall as you suggested without success. do you have any other ideas.
My System SpecsSystem Spec
.

16 Aug 2013   #4
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by bigmoxy1 View Post
hi sandeep

thanks for the info. tried to download and reinstall as you suggested without success. do you have any other ideas.
Hi bigmoxy1,

I appreciate the time and effort that you took to troubleshoot the issue. Please let us know if your were able to re-install the software successfully and issue still occurred.

If you face any errors in installing the same then kindly share with us the error code and number so we can check the same.

Also, let us know the name and version of the Bluetooth software installed on the system so we can check and find the required information for you.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
16 Aug 2013   #5
bigmoxy1

windows 7 ultimate 32bit
 
 

hi sandeep

as i mentioned i downloaded the sofware from the link you suggested. unfortunately there was not change. the file when transmitted still does not go to my requested detination file but to the C:\Users\000000\AppData\Local\Temp

on mhy old hp laptop this used to work no problem. when i i first send a file the my pc ask me to select software to open the file with . once transfered the file automatically opens. on my hp the file used to transfer to the bluetooth exchange folder and i could open it there.

on the dell if i send multiple files they all open and do not go to the destination file but only to the temp file
My System SpecsSystem Spec
16 Aug 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Hi bigmoxy1,

Thanks for your reply. Under Bluetooth settings you should be able to change the default folder for the exchange. Please check the image below:

bluetooth file transfer problem appdata/user/temp-bluetooth.png

Please select as your preferred folder and let us know if it helps.


My System SpecsSystem Spec
19 Aug 2013   #7
bigmoxy1

windows 7 ultimate 32bit
 
 

hi sandeep
i dont know if its relevant but on my control pannel i dont have bluetooth device settings i can only access the bluetooth settings in devices and printers or the bluetooth icon in the taskbar. although bluetooth should have come as standard on my latitude e6230 it did not. the only software i have installed is the one you suggested earlier is there anything else i may need??????????
My System SpecsSystem Spec
19 Aug 2013   #8
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by bigmoxy1 View Post
hi sandeep
i dont know if its relevant but on my control pannel i dont have bluetooth device settings i can only access the bluetooth settings in devices and printers or the bluetooth icon in the taskbar. although bluetooth should have come as standard on my latitude e6230 it did not. the only software i have installed is the one you suggested earlier is there anything else i may need??????????
Hi bigmoxy1,

Thanks for your reply. Kindly right click the bluetooth icon at the bottom corner of the screen. And then you should be able to access bluetooth settings of the system.

Then you should be able to change the default folder of received bluetooth files of the system. If you face any issues then kindly post the screenshot of the settings page.

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
28 Aug 2013   #9
bigmoxy1

windows 7 ultimate 32bit
 
 

tried to change the default folder in bluetooth settings and the setting accepts the change. unfortunately the files still do not appear in the requested location but in\AppData\Local\Temp
My System SpecsSystem Spec
28 Aug 2013   #10
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by bigmoxy1 View Post
tried to change the default folder in bluetooth settings and the setting accepts the change. unfortunately the files still do not appear in the requested location but in\AppData\Local\Temp
Hi bigmoxy1,

I appreciate the time and effort that you took to troubleshoot the issue.

I understand that even after changing the folder as well you were facing the same issues with the system. It seems to be an issue with the Windows installation on the system rather than software.

You should try the below troubleshooting for windows which should help you resolve this issue:

Troubleshooting Steps for Windows 7

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
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