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Windows 7: New install... cannot connect to Internet...wifi or lan


19 Aug 2013   #1

Windows 7 Home Premium
 
 
New install... cannot connect to Internet...wifi or lan

I just dumped Windows 8 and installed a newly purchased copy of Windows 7. The devices show only Bluetooth and nothing else.
I highly suspect the software is missing the required drivers.
I load Linux Ubuntu live disk and have no problems at all. In fact, that's what I am using now.
Any help here would be appreciated.


My System SpecsSystem Spec
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19 Aug 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

jrj350

Welcome to SevenForums . When you go to Device Manager do you see any ? If so right click on the item with the symbol select Properties . Click on the Detail tab on the drop down under property and select Hardware Ids and do a prnt screen and upload the image .
My System SpecsSystem Spec
19 Aug 2013   #3

Windows 7 Home Premium
 
 

@vistaking... Thank you for the reply. I did find the following information which, I suppose, tells the story.
Problem devices:
Ethernet controller - device not installed
Network controller - device not installed
PCI Simple controller - device not installed

I am going to run the cp over to my computer guy tomorrow and let them handle it.

Your reply led me to discover the above, so again, thanks
My System SpecsSystem Spec
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19 Aug 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

What is the model of your PC . You're missing drivers
My System SpecsSystem Spec
20 Aug 2013   #5

W7 Pro x64 SP1 / W8.1 Pro x64 / W10 Tech Preview x64 VM
 
 

There's a list of Inspiron models here where you shoul dbe able to just download your missing drivers and install them yourself.
My System SpecsSystem Spec
20 Aug 2013   #6

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by jrj350 View Post
I just dumped Windows 8 and installed a newly purchased copy of Windows 7. The devices show only Bluetooth and nothing else.
I highly suspect the software is missing the required drivers.
I load Linux Ubuntu live disk and have no problems at all. In fact, that's what I am using now.
Any help here would be appreciated.
Hi jrj350,

I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.

Please check this link below which would help you download and install all the relevant drivers for the system:

http://dell.to/YyKehR

If you still face some issues then provide us with the exact model number for your system so we can provide you with the direct links for all the relevant drivers.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
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 New install... cannot connect to Internet...wifi or lan




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