Internet connection constantly dropping


  1. User191680
    Posts : 2
    Windows 7 x64
       New #1

    Internet connection constantly dropping


    I have a Dell Studio 1558 running Windows 7 x64.

    I recently encountered some problems with my internet dropping after a few minutes. To temporarily fix the problem I used troubleshooting which would give me the message

    "The connection between your access point, router or cable modem and the Internet is broken. Detected

    The default gateway is not available. Fixed"

    I tried restoring to a previous date when I didn't have this problem but nothing changed. The problem usually occurs when I'm in a skype call or I'm trying to watch a youtube video.

    My ipconfig/all is

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ROMEO-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : 5C-AC-4C-7F-53-E8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::99ea:d3e6:4798:d859%18(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : August-27-13 3:28:31 PM
    Lease Expires . . . . . . . . . . : September-03-13 3:28:33 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 64.71.255.204
    64.71.255.198
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:18b8:2502:3f57:fff3(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::18b8:2502:3f57:fff3%23(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{3FAE5C00-1905-4C5A-9C15-B391B024C170}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Edit: My other devices can connect to the internet perfectly fine, the problem only occurs on this laptop.
    My ISP is rogers, I have a Cisco DPC3825 and I use AVG
    Last edited by User191680; 27 Aug 2013 at 15:14.
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  3. SandeepP
    Posts : 1,007
    Winndows 7 32 bit
       New #2

    User191680 said:
    I have a Dell Studio 1558 running Windows 7 x64.

    I recently encountered some problems with my internet dropping after a few minutes. To temporarily fix the problem I used troubleshooting which would give me the message

    "The connection between your access point, router or cable modem and the Internet is broken. Detected

    The default gateway is not available. Fixed"

    I tried restoring to a previous date when I didn't have this problem but nothing changed. The problem usually occurs when I'm in a skype call or I'm trying to watch a youtube video.

    My ipconfig/all is

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : ROMEO-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 3:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card
    Physical Address. . . . . . . . . : 5C-AC-4C-7F-53-E8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::99ea:d3e6:4798:d859%18(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.12(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : August-27-13 3:28:31 PM
    Lease Expires . . . . . . . . . . : September-03-13 3:28:33 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 64.71.255.204
    64.71.255.198
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 13:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:18b8:2502:3f57:fff3(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::18b8:2502:3f57:fff3%23(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{3FAE5C00-1905-4C5A-9C15-B391B024C170}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Edit: My other devices can connect to the internet perfectly fine, the problem only occurs on this laptop.
    My ISP is rogers, I have a Cisco DPC3825 and I use AVG
    Hi User191680,

    Welcome to Seven forums.

    I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.

    First of all check the system under safe mode with networking and check if the issue occurs in this mode as well:

    Safe Mode

    Then you should try updating to the latest driver for the wireless card from the link below:

    DW1501

    Keep us posted with the results so we can advise you further.
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  4. PeaB4YouGo
    Posts : 457
    Microsoft Windows 10 Home Build 15036
       New #3

    If possible, check to see if you can connect via ethernet cable, and maintain that connection. Of course, this is only a suggestion if updating the driver for your wireless adapter doesn't work. You may need to use the ethernet cable to complete the download of the drivers, and that may be a good test, anyhow.
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  6. User191680
    Posts : 2
    Windows 7 x64
    Thread Starter
       New #4

    Hey thx for your help guys but it turned out to be a problem with my ISP. I called them and got things straightened out
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  7. SandeepP
    Posts : 1,007
    Winndows 7 32 bit
       New #5

    User191680 said:
    Hey thx for your help guys but it turned out to be a problem with my ISP. I called them and got things straightened out
    Hi User191680,

    Its great to hear that issue with the system has been resolved. Please do share with us the resolution so other users can also benefit from the same.

    If you have any further queries, please feel free to contact us.
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  8. bonita
    Posts : 2
    Windows 7
       New #6

    internet connection dropping


    Hello Sundeep,

    could you please help me, I've been having the same problem 3 day, and I have no idea how to fix it. I don't know what't the problem is. When I move my laptop to the other room the Internet connection doesn't drop down. But in the other room every 5 min. Would be very happy if you help me.

    Thank you
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  10. RolandJS
    Posts : 2,774
    Windows 7 Professional 64-bit
       New #7

    bonita, wireless correct? What & how old is the modem/router? Sandeep will probably need more info.
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  11. bonita
    Posts : 2
    Windows 7
       New #8

    HI Roland, thank you for the prompt reply. Yes, wireless connection. The router has been changed about 6 month ago. And the error I'm getting only now
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  12. RolandJS
    Posts : 2,774
    Windows 7 Professional 64-bit
       New #9

    Bonita, the thread got marked solved for the original OP, you will probably have to start a new thread -- so others can see it.
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