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Windows 7: DNS Server not responding


28 Aug 2013   #1

Windows 7
 
 
DNS Server not responding

I have tried to much to fix this error. My internet disconnects every 10 minutes, sometimes every 6 hours. I have tried switching the servers, flushing the cache. I just really want this problem fixed. I can answer any questions that are needed

1. Wired Connection
2. Internet service provider is charter communications
3. Type of broadband connection is DSL I think
4. Motorola Surfboard xtreme
5. Trend Micro Virus
6 ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Vicki-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Tunngle:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
Physical Address. . . . . . . . . : 00-FF-C2-20-7E-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
Physical Address. . . . . . . . . : 38-59-F9-54-F8-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d9e4:48d9:f4cd:2441%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 28, 2013 8:17:23 PM
Lease Expires . . . . . . . . . . : Wednesday, August 28, 2013 9:53:52 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 238574073
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-27-03-01-D0-67-E5-03-85-8C
DNS Servers . . . . . . . . . . . : 208.67.222.222
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D0-67-E5-03-85-8C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::716b:2f4c:23af:d3b3%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 28, 2013 8:17:22 PM
Lease Expires . . . . . . . . . . : Wednesday, August 28, 2013 9:40:43 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 248539109
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-27-03-01-D0-67-E5-03-85-8C
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{EFB156FA-E272-4A56-BACE-41E70BCF05A5}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{FABD2345-FB48-43DB-BF68-3CF4DC638218}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:860:1546:3f57:fffc(Preferred)
Link-local IPv6 Address . . . . . : fe80::860:1546:3f57:fffc%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

My System SpecsSystem Spec
.

29 Aug 2013   #2

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by hellbandit View Post
I have tried to much to fix this error. My internet disconnects every 10 minutes, sometimes every 6 hours. I have tried switching the servers, flushing the cache. I just really want this problem fixed. I can answer any questions that are needed

1. Wired Connection
2. Internet service provider is charter communications
3. Type of broadband connection is DSL I think
4. Motorola Surfboard xtreme
5. Trend Micro Virus
6 ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Vicki-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Tunngle:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
Physical Address. . . . . . . . . : 00-FF-C2-20-7E-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
Physical Address. . . . . . . . . : 38-59-F9-54-F8-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d9e4:48d9:f4cd:2441%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 28, 2013 8:17:23 PM
Lease Expires . . . . . . . . . . : Wednesday, August 28, 2013 9:53:52 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 238574073
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-27-03-01-D0-67-E5-03-85-8C
DNS Servers . . . . . . . . . . . : 208.67.222.222
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D0-67-E5-03-85-8C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::716b:2f4c:23af:d3b3%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, August 28, 2013 8:17:22 PM
Lease Expires . . . . . . . . . . : Wednesday, August 28, 2013 9:40:43 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 248539109
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-27-03-01-D0-67-E5-03-85-8C
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{EFB156FA-E272-4A56-BACE-41E70BCF05A5}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{FABD2345-FB48-43DB-BF68-3CF4DC638218}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:860:1546:3f57:fffc(Preferred)
Link-local IPv6 Address . . . . . : fe80::860:1546:3f57:fffc%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Hi hellbandit,

Welcome to Seven forums.

I apologize for all the inconvenience this issue has caused and promise you that I will do my best to resolve this issue to your satisfaction.

Please let us know if this issue occurs with different system or phone on the same network. Also, check the system under safe mode with networking to isolate the issue:

Safe Mode

It would be better if you update the wireless card drivers for the system from the link below:

Dell Wireless 1502 802.11b/g/n

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
29 Aug 2013   #3

Windows 7 32 bit
 
 

Maybe someone more expert can comment. But it looks to me like the DNS server is only assigning a dynamic IP for about 90 minutes. See the lines with "lease expires" and those directly above them.

I would call your ISP. Looks like it's their problem.
My System SpecsSystem Spec
.


29 Aug 2013   #4

Windows 7
 
 

The problem does happen on other systems @Sandee
My System SpecsSystem Spec
29 Aug 2013   #5

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by MilesAhead View Post
Maybe someone more expert can comment. But it looks to me like the DNS server is only assigning a dynamic IP for about 90 minutes. See the lines with "lease expires" and those directly above them.

I would call your ISP. Looks like it's their problem.
Good observation, the lease time is controlled by the router where you can change the lease time.

It's usually set to 24 hours lease time but this one is set for much less for some reason.

I'm not sure this is the reason for the disconnections but it may be worth adjusting the lease time back to 24 hours and test it out.
My System SpecsSystem Spec
29 Aug 2013   #6

Windows 7
 
 

Chev how do I change the lease time?
My System SpecsSystem Spec
29 Aug 2013   #7

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by hellbandit View Post
Chev how do I change the lease time?
You would need to get into the routers set up page at 192.168.0.1 then look around for the DHCP lease setting.

Although just resetting the router may also fix the problem, I'm not completely sure why the DHCP lease time is so short and renewing a lease won't necessarily cause a disconnection but it does seem strange to me as well.

It may also help to type the DNS servers into the routers set up page then remove the DNS entries from the IPv4 properties. Try Google's DNS at 8.8.8.8 and 8.8.4.4
My System SpecsSystem Spec
29 Aug 2013   #8

Windows 7 Home Premium 32 bit
 
 

Quote:
Maybe someone more expert can comment. But it looks to me like the DNS server is only assigning a dynamic IP for about 90 minutes. See the lines with "lease expires" and those directly above them.

I would call your ISP. Looks like it's their problem.
This is not related to the problem.
A DHCP, not DNS, server assigns or leases an IP address to a computer for a limited time determined by the server. Normally if the computer is powered up it will attempt to renew the lease, with repeated attempts if necessary, well before it expires. If for any reason the lease is not renewed and expires the serer is free to assign the IP address to any computer that makes a request.

In this case the IP address is in the 192.168.xxx.xxx private IP address range and was probably assigned by a router.

Most likely the "DNS server not responding" error was received because there is no working Internet connection.

To diagnose a problem such as this we first must determine where the problem lies. In particular, is it between the computer and the router or is it something further along. Are there other computers connected to the router and if so are they experiencing the same problem? Was the "ipconfig /all" done in the connected or unconnected state?"
My System SpecsSystem Spec
29 Aug 2013   #9

Windows 7
 
 

It says the lease time is 3600. And it wont let me change the DNS servers.
My System SpecsSystem Spec
29 Aug 2013   #10

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by hellbandit View Post
It says the lease time is 3600. And it wont let me change the DNS servers.
Sounds like the typical ISP router, have you tried resetting this router yet?
My System SpecsSystem Spec
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