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Windows 7: "Windows Cannot Access" my WD "My Book Live" NAS drives

30 Aug 2013   #1
optykmuse

Windows 7 Pro, SP1, 64 bit
 
 
"Windows Cannot Access" my WD "My Book Live" NAS drives

New to the forum, hoping to find answers or new ideas to try...
My Win7 OS computer has problems seeing my WD network drives most of the time. I'll say up front that my Macbook, my Windows XP laptops, all other computers of various types in my house see and access these drives just fine, but the one with Windows 7 Pro will not. It occasionally will see and access them for short periods of random time though, which really has me baffled. These drives are right on the same network switch as the Win7 computer.

The scenario goes like this:
  • click on the drive name to view contents... 20 or so seconds pass, popup says "Windows cannot access \\drive-name".
  • I try the second NAS drive, same thing.
  • I try the "diagnose" feature to no avail. I've even explored some of the "explore additional options" suggestions to no avail.
I can ping the IP addresses of both these drives all day long and they respond without fail.


Weird thing is that very occasionally I will click the drive and the file folders show up and I can transfer files, or whatever I want, for a short random period of time.


I swear, this problem is driving me crazy! I've been resorting to using a flash drive to transfer files on this computer's HD to the WD network drives via an XP OS computer, or via the Macbook. I like Windows 7 other than this very frustrating problem.


Soooo... any ideas or suggestions? Anyone else have this issue and figured it out??


TIA for any and all comments and help


My System SpecsSystem Spec
.
31 Aug 2013   #2
Shadowjk

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

have you tried to access it via the IP address rather than hostname? It may be DNS causing an issue

For example in the Windows Explorer navigation bar type the following

\\{IP address}\share

Have you tried to map the drive at all?

Josh
My System SpecsSystem Spec
31 Aug 2013   #3
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by optykmuse View Post
New to the forum, hoping to find answers or new ideas to try...
My Win7 OS computer has problems seeing my WD network drives most of the time. I'll say up front that my Macbook, my Windows XP laptops, all other computers of various types in my house see and access these drives just fine, but the one with Windows 7 Pro will not. It occasionally will see and access them for short periods of random time though, which really has me baffled. These drives are right on the same network switch as the Win7 computer.





The scenario goes like this:
  • click on the drive name to view contents... 20 or so seconds pass, popup says "Windows cannot access \\drive-name".
  • I try the second NAS drive, same thing.
  • I try the "diagnose" feature to no avail. I've even explored some of the "explore additional options" suggestions to no avail.
I can ping the IP addresses of both these drives all day long and they respond without fail.


Weird thing is that very occasionally I will click the drive and the file folders show up and I can transfer files, or whatever I want, for a short random period of time.


I swear, this problem is driving me crazy! I've been resorting to using a flash drive to transfer files on this computer's HD to the WD network drives via an XP OS computer, or via the Macbook. I like Windows 7 other than this very frustrating problem.


Soooo... any ideas or suggestions? Anyone else have this issue and figured it out??


TIA for any and all comments and help
I'm not sure why the connection would only work sometimes but the following settings will usually allow for access to different types of NAS boxes and older Windows servers. If using the IP address doesn't get you in reliably then try the settings listed.


Control Panel - Administrative Tools - Local Security Policy

Local Policies - Security Options

Network security: LAN Manager authentication level
Set to Send LM & NTLM responses only

Set the Minimum session security for NTLM SSP
Disable Require 128-bit encryption


Reboot all machines after making the adjustment.
My System SpecsSystem Spec
.

02 Sep 2013   #4
optykmuse

Windows 7 Pro, SP1, 64 bit
 
 
"Windows Cannot Access" my WD "My Book Live" NAS drives

Thanks for the suggestions - some things I hadn't yet tried. But... no joy yet.
I tried accessing via IP address to no avail.
I tried the security setting changed and rebooted. Still the same problem.

They were all worth a shot though.

Any other ideas?
My System SpecsSystem Spec
02 Sep 2013   #5
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

It sounds like something is intermittently blocking the connection, like an anti virus software or third party firewall.

If it works sometimes and not others there is most likely a third party program involved that is causing problems.
My System SpecsSystem Spec
12 Dec 2014   #6
NanooVisitor

Windows 8
 
 

Might also be something intermittent with the router. Recently switched to a TP-Link TD-W8970. Access to the MyBook Live will be fine on both Win7 and Win8.1 computers, then it goes missing for "\\" access (either symbolic or IP). Oddly, one can then still access the device via: http://{symbolic name of MyBookLive}/UI. It passes a short diagnostic, and the TP-Link router claims all is well.
Also noticed that in the Network view (under Win Explorer), the Storage section (and the icon for the MyBook Live) appear and disappear, similar to if it were a polled connection.
My System SpecsSystem Spec
29 Jan 2015   #7
LexF0ri

Windows 8.1 x64
 
 

+1 - this drives me crazy. Regularly unable to browse MyBookLive, but still able to access the UI. Tried mapping network drive, using IP address. This is an intermittent problem. Symptoms very similar to that as described by NanooVisitor.
My System SpecsSystem Spec
06 Jun 2015   #8
TheDr8

Windows 7 Professional
 
 

Hi - Has anyone solved this problem. I have a WD My Book World backup storage (White Light). I can ping the device fine. However, I cannot map a network drive. I also see x80070035 Network issue. The device worked fine when I used to connect on XP machine.
My System SpecsSystem Spec
05 Jun 2016   #9
Jeigermister

64 bit windows7 home premium
 
 

My System SpecsSystem Spec
09 Jun 2016   #10
Optimist

Windows 7 Pro SP1 32-bit
 
 

Thank you CHEV65. I had a similar problem and "Set the Minimum session security for NTLM SSP
Disable Require 128-bit encryption" solved it for me.
My System SpecsSystem Spec
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 "Windows Cannot Access" my WD "My Book Live" NAS drives




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