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Windows 7: Internet connected but no access


31 Aug 2013   #1

Windows 7 Home x64
 
 
Internet connected but no access

1. Is this a wired or wireless connection issue? Wireless

2. Who is your Internet Service Provider (ISP)? New Zealand

3. What type of Broadband connection are you using? DSL

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo - Linksys

5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer - n/a

I recently purchased a wireless USB and installed the EDUP driver for it. It appears there is connectivity but I have no internet access. I have looked everywhere but am unsure how to fix this problem. Your help is much appreciated! Thanks.



Attached Thumbnails
Internet connected but no access-internet-not-working-01-09-13.jpg   Internet connected but no access-internet-not-working-30-08-13.jpg  
My System SpecsSystem Spec
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01 Sep 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums wooja978. Can you ping a website?

Start> In search box type cmd.exe> Enter> When command prompt opens type

ping www.sevenforums.com

Enter

Does it successfully connect?

If so, Start> All programs> Windows Update

Does Update connect?

A Guy
My System SpecsSystem Spec
01 Sep 2013   #3

Windows 7 Home x64
 
 

hi a guy. thanks for the welcome message.

i tried pinging. it says ping request could not find host xxx. please check the name and try again.

windows update doesn't work either.

what could it be ?
My System SpecsSystem Spec
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01 Sep 2013   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi wooja

I wouldn't worry about Windows Update. That's not going to work until we get your connectivity issue solved.

From the looks of it, I'd suggest you delete your current connection, and try to set it up from scratch. First thing is to be sure that you're actually connecting to "Linksys50". It seems obvious, but again, there can be things you miss... Be sure that you're telling the configuration that this is your home network, not public or something like that.

Once this is completed, show us another IPCONFIG /ALL and we'll go from there.
My System SpecsSystem Spec
01 Sep 2013   #5

Windows 7 Home x64
 
 

Thanks for the reply Pea.

I reinstalled the driver, but am unsure how to change public -> home etc. Could you explain please?

Here's the new ipconfig/all


Windows IP Configuration

Host Name . . . . . . . . . . . . : jason-Komputer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : E8-4E-06-11-17-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
Physical Address. . . . . . . . . : E8-4E-06-11-17-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20) #2
Physical Address. . . . . . . . . : 40-61-86-01-E7-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-02-00-00-16-00
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
My System SpecsSystem Spec
01 Sep 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

All your media states are media disconnected. I'm not at all good with wireless as I have never set it up. Have you tried connecting directly with an ethernet cable? Something to try

Start> In search box type cmd> Right click cmd.exe in results above and choose Run as administrator> When command prompt loads type

netsh winsock reset

Enter

This will cause no harm if it doesn't help.

A Guy
My System SpecsSystem Spec
01 Sep 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

That's why I'm asking to set up a completely new connection to the LinkSys network. Set it up from scratch. It looks like there are more than one connection setup on the sys (maybe one for home, one for work) for the wireless adapter. I'm just trying to get a good connection and work up.
My System SpecsSystem Spec
02 Sep 2013   #8

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by wooja978 View Post
1. Is this a wired or wireless connection issue? Wireless

2. Who is your Internet Service Provider (ISP)? New Zealand

3. What type of Broadband connection are you using? DSL

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo - Linksys

5. What is the Name of the Anti-Virus, Security or Firewall Software installed from the problematic computer - n/a

I recently purchased a wireless USB and installed the EDUP driver for it. It appears there is connectivity but I have no internet access. I have looked everywhere but am unsure how to fix this problem. Your help is much appreciated! Thanks.
When it appears that you are connected but not online then most likely the router requires a reset in order to fix the problem. Have you tried to reset the router yet?

After resetting the router it's required that you type in the SSID, type of security, encryption, password etc. then create a new wireless profile for this connection. You should remove or delete the old wireless profiles.
My System SpecsSystem Spec
02 Sep 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by chev65 View Post

When it appears that you are connected but not online then most likely the router requires a reset in order to fix the problem. Have you tried to reset the router yet?
I think we need to understand that you're not just asking OP to reboot the router, but to reset it to factory and start the process of setting up everything from scratch. Correct?
My System SpecsSystem Spec
03 Sep 2013   #10

Windows 7 Home x64
 
 

Hey guys,

Thanks for the replies. I have tried the netsh winsock reset to no avail. I am hesitant to reset the router as I am boarding at another person's house with multiple computers on the network. If that is what's needed though, I could have a sit down with everyone and try to convince them.

Pea, I have reinstalled the adapter driver, is that what you meant?

Thanks
My System SpecsSystem Spec
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 Internet connected but no access




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