No more connectivity

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  1. Posts : 8
    Windows 7 Professional x64 SP1
       #1

    No more connectivity


    Hello,
    my Samsung Slate 7 can't connect anymore with no apparent reason:

    - limited connectivity on wireless networks
    - no connection with 3G usb pen
    - can't register in network through cellphone (it does reach the phone using bluetooth, but doesn't go any further)
    - when i plug the ethernet using his dock, nothing happens.

    Following you have some diagnostic:

    Atheros CCX Diagnostic (sorry it's in italian)


    Atheros CCX Diagnostic Log (google translated)
    Code:
    Test driver installation
    
    This test verifies the installation of the driver of the radio.
    
    The radio's registry keys are OK.
    
    Nic name. . . . . . . . . : Option GTM67x PCIe WiFi Adapter
    Driver name. . . . . . . : ATHRX
    Driver path. . . . . . . : C: \ windows \ system32 \ DRIVERS \ athrx.sys
    Driver version. . . . . . : 9.2.0.225
    Active Profile Name. . : Spreading Virus Server
    
    The driver of the radio was installed.
    
    
    Test card insertion
    
    This test verifies the card is inserted.
    
    
    The card has been inserted.
    
    
    
    Test enablement card
    
    This test verifies the qualification card / radio.
    
    
    
    The radio has been enabled.
    
    
    
    association Test
    
    This test verifies the association of the adapter client to an access point.
    
    Link Status. . . . . . . : Associated
    
    AP Name. . . . . . . . . : Spreading Virus Server
    
    AP IP Address. . . . . . : unavailable
    
    
    test passed
    
    
    authentication Test
    
    This test verifies the authentication.
    
    Link Status. . . . . . . : Associated
    
    Encryption type. . . . . :
    
    WEP Enabled. . . . . . . :
    
    
    test passed
    
    
    network Test
    
    This test verifies the network settings.
    
    Fail to execute ipconfig.exe
    
    
    The computer is not configured to use client adapter.
    
    Use the Network icon in System Preferences to set the
    
    configuring the network for the client adapter.

    ipconfig /all (google translated)
    Code:
    Windows IP Configuration
    
    *** Host Name. . . . . . . . . . . . . . : D21-tablet
    *** Primary DNS suffix. . . . . . . . :
    *** Type node. . . . . . . . . . . . . . : Hybrid
    *** IP Routing Enabled. . . . . . . . . : No
    *** WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter Bluetooth Network Connection 2:
    
    *** State support. . . . . . . . . . . . : Media disconnected
    *** Connection-specific DNS Suffix:
    *** Description. . . . . . . . . . . . . : Bluetooth Device (Personal Area Network) # 2
    *** Physical Address. . . . . . . . . . . : CA-94-E0-A9-C3-95
    *** DHCP enabled. . . . . . . . . . . . : Y
    *** Autoconfiguration Enabled: Y
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
    *** State support. . . . . . . . . . . . : Media disconnected
    *** Connection-specific DNS Suffix:
    *** Description. . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    *** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    *** DHCP enabled. . . . . . . . . . . . : No
    *** Autoconfiguration Enabled: Y
    
    Tunnel adapter isatap. {4BAF5316-796c-4b0e-84BF-A09A23CB4801}:
    
    *** State support. . . . . . . . . . . . : Media disconnected
    *** Connection-specific DNS Suffix:
    *** Description. . . . . . . . . . . . . : Microsoft ISATAP Adapter
    *** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    *** DHCP enabled. . . . . . . . . . . . : No
    *** Autoconfiguration Enabled: Y

    Windows Diagnostic (google translated)
    Code:
    Network Card
    problems Found
    
    
    􀀟 There may be a problem with the driver
    adapter Local Area Connection (LAN)
    detected
    
    Unable to bind automatic IP protocol stack to
    network card.
    
    Configure the wired network card Operation
    completed
    
    Allows you to configure the network adapter so that it can communicate with
    this network using either Internet Protocol Version 4 (TCP/IPv4 ) that the
    Internet Protocol version 6 (TCP/IPv6 ) .
    
    Registry network diagnostics
    Filename: A88607A5 - 8637 - 456D - 9936 - 9ACF2A023786.Repair.Admin.4.etl
    Problems with the wired network card Operation
    completed
    
    
    
    􀀟 There may be a problem with the driver
    adapter Wireless Network Connection
    detected
    
    Unable to bind automatic IP protocol stack to
    network card.
    
    Configure the wireless network card Operation
    completed
    
    Allows you to configure the network adapter so that it can communicate with
    this network using either Internet Protocol Version 4 (TCP/IPv4 ) that the
    Internet Protocol version 6 (TCP/IPv6 ) .
    Registry network diagnostics
    Filename: 67001CBF - 664E - 4DE1 - 8340 - 785085D1F81B.Repair.Admin.1.etl
    
    
    Problems with the wireless network card Operation
    completed
    
    
    
    􀀟 There may be a problem with the driver
    Mobile Broadband Connection tab
    
    Unable to bind automatic IP protocol stack to
    network card.
    
    Configures the board ' Mobile Broadband Connection '
    Operation completed
    
    Allows you to configure the network adapter so that it can communicate with
    this network using either Internet Protocol Version 4 (TCP/IPv4 ) that the
    Internet Protocol version 6 (TCP/IPv6 ) .
    
    Registry network diagnostics
    Filename: 6151BA96 - 9F54 - 497E - 8719 - 304A39AEB737.Repair.Admin.7.etl
    
    Card Issues ' Mobile Broadband Connection ' Operation
    completed
    
    
    ---
    
    
    Details detection
    Diagnostics Information ( Network Card )
    Details on the diagnosis of network card :
    Information network adapter driver Bluetooth Network Connection 2:
    Description . . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Manufacturer . . . . . . . . . . . . : Microsoft
    Provider. . . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . . . : 6.1.7600.16385
    INF file name . . . . . . . . . . . : C: \ windows \ INF \ bthpan.inf
    Date INF file. . . . . . . . . . . : Monday, July 13, 2009 20:39:56
    Name section . . . . . . . . . . . : BthPan.Install
    Hardware ID . . . . . . . . . . . . : Bth \ ms_bthpan
    Mark was instance. . . . : 0x180200a
    Status Code Device Manager. : 0
    IfType . . . . . . . . . . . . . . : 6
    Type the physical media. . . . . . . : 10
    
    
    Diagnostics Information ( Network Card )
    Details on the diagnosis of network card :
    Information network card drivers Mobile Broadband Connection :
    Description . . . . . . . . . . . . : GlobeTrotter MO67xx - Network Interface
    Manufacturer . . . . . . . . . . . . : Option
    Provider. . . . . . . . . . . . . : Option
    Version . . . . . . . . . . . . . : 5.1.39.6
    INF file name . . . . . . . . . . . : C: \ windows \ INF \ oem23.inf
    Date INF file. . . . . . . . . . . : Wednesday, October 5, 2011 01:04:26
    Name section . . . . . . . . . . . : DrvInst7MO.Ndi
    Hardware ID . . . . . . . . . . . . : Optionbus \ gthsm67x_net
    Mark was instance. . . . : 0x180200a
    Status Code Device Manager. : 0
    IfType . . . . . . . . . . . . . . : 243
    Type the physical media. . . . . . . : 8
    
    
    Diagnostics Information ( Network Card )
    Details on the diagnosis of network card :
    Information network card drivers Local Area Connection (LAN):
    Description . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Manufacturer . . . . . . . . . . . . : Realtek
    Provider. . . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . . . : 7.2.1127.2008
    INF file name . . . . . . . . . . . : C: \ windows \ INF \ netrtx64.inf
    Date INF file. . . . . . . . . . . : Monday, July 13, 2009 20:37:30
    Name section . . . . . . . . . . . : RTL8168C.ndi
    Hardware ID . . . . . . . . . . . . : Pci \ ven_10ec & dev_8168 & REV_02
    Mark was instance. . . . : 0x180200a
    Status Code Device Manager. : 0
    IfType . . . . . . . . . . . . . . : 6
    Type the physical media. . . . . . . : 14
    
    
    Diagnostics Information ( Network Card )
    Details on the diagnosis of network card :
    Information network card drivers Wireless Network Connection :
    Description . . . . . . . . . . . . : Option GTM67x PCIe WiFi Adapter
    Manufacturer . . . . . . . . . . . . : Atheros Communications Inc.
    Provider. . . . . . . . . . . . . : Atheros Communications Inc.
    Version . . . . . . . . . . . . . : 9.2.0.225
    INF file name . . . . . . . . . . . : C: \ windows \ INF \ oem27.inf
    Date INF file. . . . . . . . . . . : Monday, January 24, 2011 11:36:48
    Name section . . . . . . . . . . . : ATHR_DEV_OS61_30A1op.ndi
    Hardware ID . . . . . . . . . . . . : Pci \ ven_168c & dev_002b & subsys_00231931
    Mark was instance. . . . : 0x180200a
    Status Code Device Manager. : 0
    IfType . . . . . . . . . . . . . . : 71
    Type the physical media. . . . . . . : 9
    
    
    Registry network diagnostics
    Filename: 67001CBF - 664E - 4DE1 - 8340 - 785085D1F81B.Diagnose.Admin.0.etl
    
    
    Registers and other elements of network configuration
    Filename: NetworkConfiguration.cab
    
    Information on the collection
    Computer Name : D21 - TABLET
    Windows version: 6.1
    Architecture: amd64
    Date / Time: Monday, September 9, 2013 16:43:37
    author Details
    
    Windows Network Diagnostics
    Detects problems with network connectivity .
    Package Version : 1.0
    Entities Publication : Microsoft Windows
    
    Network Card
    Solve problems with Ethernet cards , wireless, or other network adapters .
    Package Version : 1.0
    Entities Publication : Microsoft Corporation
    I have tried several times to reinstall Samsung drivers with no results.

    Anyone has any clue?!
      My Computer


  2. Posts : 8
    Windows 7 Professional x64 SP1
    Thread Starter
       #2

    mmmm, no clue?
      My Computer


  3. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #3

    The Windows diagnostic mentioned a problem binding the IP protocol stack to the network card. This could mean that TCP/IP has been corrupted.

    If you can post the ipconfig/all from this tablet it might show me more, in the mean time run the file below which will reset everything in the network stack.
    No more connectivity Attached Files
      My Computer


  4. Posts : 8
    Windows 7 Professional x64 SP1
    Thread Starter
       #4

    Hi Chev,
    i've run your exe, after that the tablet rebooted.

    Then i wrote ipconfig /all and this is what it gives me (google translated)

    Code:
    Windows IP Configuration
    
    *** Host Name. . . . . . . . . . . . . . : D21-tablet
    *** Primary DNS suffix. . . . . . . . :
    *** Type node. . . . . . . . . . . . . . : Hybrid
    *** IP Routing Enabled. . . . . . . . . : No
    *** WINS Proxy Enabled. . . . . . . . : No
    
    Ethernet adapter Bluetooth Network Connection 2:
    
    *** State support. . . . . . . . . . . . : Media disconnected
    *** Connection-specific DNS Suffix:
    *** Description. . . . . . . . . . . . . : Bluetooth Device (Personal Area Network) # 2
    *** Physical Address. . . . . . . . . . . : CA-94-E0-A9-C3-95
    *** DHCP enabled. . . . . . . . . . . . : Y
    *** Autoconfiguration Enabled: Y
    
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    
    *** State support. . . . . . . . . . . . : Media disconnected
    *** Connection-specific DNS Suffix:
    *** Description. . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    *** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    *** DHCP enabled. . . . . . . . . . . . : No
    *** Autoconfiguration Enabled: Y
    
    Tunnel adapter isatap. {4BAF5316-796c-4b0e-84BF-A09A23CB4801}:
    
    *** State support. . . . . . . . . . . . : Media disconnected
    *** Connection-specific DNS Suffix:
    *** Description. . . . . . . . . . . . . : Microsoft ISATAP Adapter
    *** Physical Address. . . . . . . . . . . : 00-00-00-00-00-00-00-E0
    *** DHCP enabled. . . . . . . . . . . . : No
    *** Autoconfiguration Enabled: Y
    Pretty much the same it gave me the other day.

    What does it mean?
      My Computer


  5. Posts : 8
    Windows 7 Professional x64 SP1
    Thread Starter
       #5

    no clue?
      My Computer


  6. Posts : 2,298
    Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
       #6

    Just while chev is currently away may I ask, are the drivers appropriately installed at all? What does device manager show?

    IPconfig shows no indication that a WiFi adapter is installed on the system. Only a bluetooth one.

    Josh :)
      My Computer


  7. Posts : 8
    Windows 7 Professional x64 SP1
    Thread Starter
       #7

    Hello,
    this is what is shown:



    The point is that all this happened out of the blue...
      My Computer


  8. Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       #8

    I see the WiFi Adapter as the GTM67x PCIe but it's not showing up at all in the ipconfig.

    What is the virtual adaptor I see there called Fortinet, and what is the Globetrotter MO67xx network interface used for?

    I have a feeling that some of these other network interfaces may be causing problems.
      My Computer


  9. Posts : 8
    Windows 7 Professional x64 SP1
    Thread Starter
       #9

    Fortinet was a VPN software i uninstalled
    GlobeTrotter should be the 3G SIM card device for the tablet (never worked, from what i know).
      My Computer


  10. Posts : 8
    Windows 7 Professional x64 SP1
    Thread Starter
       #10

    My device is this: Samsung Slate 7
      My Computer


 
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