Problem with wireless adapter or access point

didnt work sundeep b...do you need me to switch everything back the way it was or keep it where its at??

Hi jessica143,

Please share the Service Tag of system and name on account via Private Message (Click on my name and click on Send a private message). I will look into the details and determine further course of action.

Hi,

Would like to update everyone that we had tried almost all troubleshooting steps and eventually re-installed OS as well, however, the wireless card was not working. We isolated the issue to be related to wireless card hardware and jessica will be replacing the wireless card.

I'm facing the same exact problem, and I did every steps you mentioned, but it didn't work, so I guess I have to renew the wireless card on my system? yes?

and guys, thank you so much for all this info, really helpful. :)