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Windows 7: Internet just disappears randomly need help!


21 Sep 2013   #1

win7 64bit
 
 
Internet just disappears randomly need help!

Hello all,

I got a serious problem :/

Basically im on wifi and internet just disappears randomly, first it disconnects and after that i get the red cross because there are no wifi connections available what so ever (normally i can see atleast 10).

Funny part is when i reboot, internet is back to normal again like nothing happend..

Im on a Sony vaio laptop win 7,

I got the same problem in 2 different countries on differents wifi's as well..

So i know it has to be a software problem, but what to do ?

Hope some one knows cos its getting annoying..

Thanks in advance


My System SpecsSystem Spec
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21 Sep 2013   #2
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Hello,

Just to confirm you get disconnected when are using different wireless networks on another country? Do you travel?
Quote:
I got the same problem in 2 different countries on different wifi's as well..
It might be an issue with either your Wi-Fi adapter, distance or interference.
My System SpecsSystem Spec
22 Sep 2013   #3

win7 64bit
 
 

Correct 2xg, if its the wifi adapter what shall i do?

Btw when i restart my laptop its all good again, is that a software problem ?
My System SpecsSystem Spec
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23 Sep 2013   #4
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Can you please download Xirrus Wi-Fi Inspector and provide us a capture of it on your next post? See the prerequisites here.
My System SpecsSystem Spec
23 Sep 2013   #5

win7 64bit
 
 

Is this the correct screen?


Attached Thumbnails
Internet just disappears randomly need help!-1.jpg  
My System SpecsSystem Spec
23 Sep 2013   #6

Windows 7 Ult, Windows 8.1 Pro,
 
 

Lots of wireless networks using channel 11 in your area, I'd say going to channel 1 in the routers settings would be the best bet here.

This should help with the connection drop out problem, at least in this particular area anyway, not so sure about the other locations.
My System SpecsSystem Spec
23 Sep 2013   #7
2xg
Microsoft MVP

Win7 & Win8 64bit
 
 

Very true!
Quote   Quote: Originally Posted by chev65 View Post
Lots of wireless networks using channel 11 in your area, I'd say going to channel 1 in the routers settings would be the best bet here.

This should help with the connection drop out problem, at least in this particular area anyway, not so sure about the other locations.
My System SpecsSystem Spec
24 Sep 2013   #8

win7 64bit
 
 

And how do we do this ? I dont think this problem has to do anything with wirelss i think this problem is on my computer so how can we check this... ?
My System SpecsSystem Spec
25 Sep 2013   #9

win7 64bit
 
 

obv that aint the problem but some help pls ?
My System SpecsSystem Spec
25 Sep 2013   #10

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by Roedy1 View Post
And how do we do this ? I dont think this problem has to do anything with wirelss i think this problem is on my computer so how can we check this... ?
You would change the channel by going into the routers wireless settings. Your connection should work much better on channel 1 in your area though this may not be the only problem you are having. This needs to be done first in order to eliminate this potential problem.

If the problem is on your machine then to isolate the problem try starting up in safe mode with networking in order to determine if the problem is caused by an installed software or program.

Safe Mode with Networking - Add to Windows Boot Manager Screen
My System SpecsSystem Spec
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 Internet just disappears randomly need help!




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